Irish Citylink  Avis 

I am writing an e-mail asking about their company, about their vouchers that do not work on their websites, and I cannot get an answer, they do not reply,

Citylink I wanna thank you for having the best employees especially drawing attention to the man called Paul in Galway who drove me on the 5th of march at17:30 after I misssed my stop with 7 miles and he took his time to make sure I am safe which is why I say Paul represented a good employee for the city link because not so many employee’s will be willing to drive 7 miles to get you safe at home especially because of the job that Paul is doing. I don’t know if I am grateful or luck but I would have took my last cent to appreciate. Paul you deserve this I give you 6 star cause you one in a million

Absolutely horrible experience. If I could give no stars I would. I was getting bus route 763 from Athlone to Dublin airport for an important flight. Bus was 45 minutes late which is absolutely unacceptable. I had to avail of another mode of last minute transport in order to not miss my flight which put myself and others at a major inconvenience. Ok I would accept a 5-10 minute delay but 45 minutes is completely unacceptable. Upon arrival driver was also snarky and rude and extremely unhelpful. Upon contacting customer service they said traffic was the excuse which is not a valid excuse as traffic is always a problem and service should have taken this factor into account.

As a frequent traveller on this service, I am so grateful for their frequent express service between Galway and Dublin. Their drivers will always do their best to accommodate you if you have missed an earlier booked bus or wish to grab an earlier one home. Their flexibility is wonderful. Five stars well deserved!

reported their bus 162G158 761 bus and its completely incompetent driver for speeding and refusing to let traffic merge from a slip road on to the m6 this morning. absolutely disgraceful

Worst experience. I took my bus from limerick to Dublin airport. Unfortunately forgot one of my luggage’s inside the bus and I only realised it after the bus had left. I asked the next driver if he can contact the driver and if any efforts can be made to get my luggage back. He didn't make any efforts but asked me to collect the luggage from galway customer care I am pretty sure the luggage didnt reach galway customer care yet. My flight was due in few hours. They should atleast have a customer care / baggage collection in/ near dublin airport as it is the popular drop off destination not miles away in Galway. What if someone misplaced/ forgot their passport in the bus and wanted to get it back, ‘ohh you can drive to Galway and pick it up’ How dumber these people can be.

Very helpful today. Was friendly and informative. Thank you.

I'm quite disappointed with the lack of flexibility regarding cancellations and amendments with this particular transport option. Despite reaching out to customer service, I've been unable to make the necessary changes to my booking. This is particularly frustrating, as unforeseen circumstances can arise, and having the ability to adjust travel plans is crucial. I hope to see more accommodating policies in the future."

Limerick to Dub airport.
UNCOMFORTABLE SEATS
The seats curve in crazy unnatural way, and the head rest rushes your neck/ head out.
Can't even sit up straight.

Be aware you should bring something to stuff behind ur back (assuming you are not above 5ft 6"). Or grab a seat in front of loo so u can tilt ur seat back without guilt.

Bus was on time though. Yey.

I would give 0 stars if I could. A negative rating even. The 6pm scheduled journey from Limerick to Cork does not come until nearly 7pm. A disgrace is an understatement. The time on the website is completely misleading & false. I get this bus twice a week for the last 6 months & once ever it came at 5:58pm and another time 6.02pm . Apart from these times it is 6.30pm average and 6.50pm the last 2 trips which is not uncommon.
Just a disgrace and false, misleading timetable.

I am a regular Citilink customer, frequently traveling from Dublin to Cork once a month. Today, I had the unfortunate experience of sharing the bus with a large group of Italian teenagers who spent the entire journey shouting, throwing objects from one seat to another, and playing with their phone flashlights. This was a night trip, departing Dublin at 6:30 PM and arriving in Cork at 9:30 PM. For three hours, I endured constant yelling right next to me, and even with headphones on, it was impossible to drown out the noise.

I kindly asked them to stop twice, but they ignored my requests. Eventually, I went to the driver to explain the situation, hoping he could help. Unfortunately, he dismissed my concerns completely. I believe it was because those teenagers weren’t sitting right behind him, screaming in his ear after what was likely a long day at work. If they had been, I imagine he might have acted differently.

When I approached the driver—a short man in his fifties, with blue eyes, blonde hair, and a noticeable struggle with English—I wasn’t asking him to stop the bus. I simply requested that he make an announcement over the microphone to address the issue. As a regular customer, I am familiar with Citilink’s policies, and I strongly believe he could have taken some steps to resolve the situation. Instead, he chose to ignore me both times I approached him.

I’ve always recommended Citilink to friends because I’ve considered it the best company for Dublin-Cork trips. However, after this experience, I’m not so sure. Other companies offer trips at different times, and as someone who travels this route monthly, I do have other options. I felt profoundly ignored by the driver, as though my concerns were irrelevant and I was powerless to resolve the situation.

Got on the wrong bus and ended up in Galway instead of Cork😔 But i had an amazing bus driver, Brendan Horan, that REALLY helped me out. He sorted out another bus the next morning to Cork. Honestly don’t know what i would’ve done without him, i was too stressed to think clearly!

I cannot understand how it can be so cold outside and the aircon in the bus is 5 times colder than outside. Everytime I ride from dublin airport to galway city, its 3 full hours of winter inside the bus. I wish there was an alternative travel to galway. It's so different in the uk, the buses are so warm and cozy in the winter, makes you don't want to get off.

On a recent trip to NY I travelled to Dublin airport by bus from Limerick, I left my phone on the citylink bus and only realised when I was checking in . Completely panicked I went to a city link bus outside the airport and with his help he pointed me in the direction of the bus which at this time was parked 15mins away from the airport, When I eventually found the bus 😂 it was closed with no driver on board. Fortunately I came across another Driver Des who opened the bus got my phone and also gave me a lift back to the airport, He was honestly such a gentleman and I’ll be forever grateful to him that I didn’t miss my flight so thank you so much Des .

The coach was very warm, impossible to relax and sleep.never again. Wi-Fi drops every time

I caught the 763 service from Dublin airport, on Friday evening 21.30 departure. I put my cabin bag in the hold as instructed by driver.
Our route stopped at 13 stops, upon arrival at TUS Athlone I got off to find my case had been taken by someone.
The driver said maybe my mistake!, yer right mine was a silver cabin bag the 3 left were blue and black aeroplane hold cases, so no mistake.
He took my name... eventually.
The next day, Saturday, I contacted City link.. waste of a phone call.. I was told they would message passengers to see if anyone had it, all well and good for pre booked, but not for the ones using it as a bus service.
I reported theft to garda.
Monday morning I received a message asking to phone C.L. to be told still nothing.
When I pointed out that it was due to their policy that my bag had been stolen I was told you can't take it on board it has to go in hold, and it's your responsibility. I queried this so called responsibility, how can I keep watch over my property when it's in the hold. In short the only was to keep an eye on your case is, when the bus stops, all passengers get off, stand and watch other passengers take their cases and then get back on. See how long before they change their policy as all buses will be running late.
Needless to say really hacked off with company, will not use them again and if I am stuck and its the only option, then I will get off at each stop and watch who takes what.

Crap service, smelly buses. And customer services are hopeless. Avoid if possible.

Bus is always on time, usually drivers are very punctual and professional. Generally speaking there is a positive aura about the whole experience. Beautiful really.

but toilet smells so so bad, so bad, stinky poopy smelly. So smelly make me nauseous. Not good smell at all. Whole way Galway to Limerick all I smell is kaka and wee wizz. People spray their perfume in an effort to gain some relief but it is in vein. The kaka and wee wizz are too much and there are no windows. Maybe next time empty the peepee and poo poo out before filling the bus with people or install some sort of air freshener. Not good. So much Kaka smell. All I can smell is the sewage and wee wee and Kaka wee wizz smell right now.

If the bus is already fully booked or nearly fully booked online you cannot pay on board or theres only a few available tickets, which is fine, but why don't they tell people this or even have an idea how many seats are available before everyone puts their suitcases on, it's just so poorly organised. The bus is full then delayed because people have to get into the the back of the luggage hold to drag cases back out, its a mess

I am so angry with citylink. I booked a one way ticket from dublin airport to galway for 2 weeks time. As I was passing the office I said I go in and book it. I was charges €142 for our family . I thought it was very dear but I figured thats what it was. When I went home I checked online to find that if I paid online it would have cost me €104. When I phoned the girl in the office she said that is the price. I was not very happy and I asked what was the extra €40 that I paid for and she said that it was because I paid in the office. I explained I was never told the differnece in the price . I am so angry with this company and absolute disgrace.