Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

After a year moving to a new flat, I am extremely satisfied with the results and truly appreciate the professional approach. I wish I had this service at first. The team was incredibly helpful, provid... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent service! Very easy booking service, and answered all my questions promptly and patiently. They cleaned the flat to perfection, and were understanding when I was running 10 minutes late to... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Would absolutely recommend this company for an end of tenancy cleaning. A team of two arrived bang on time and spent 3-4 hours on our flat. Everything was spotless when they left, including the oven a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Billie at Cleaner Cleaner Ltd replied very quickly to my initial & subsequent queries before booking their service. They arranged the post-tenancy clean with only 2 days’ notice. Dany, our cleaner, wa... Voir plus

L'entreprise a répondu

4,7

Excellent

TrustScore 4.5 sur 5

510 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Second time I have used this brilliant company…

Second time I have used this company and they are brilliant - SO effecient, amazing communication, friendly and always do a great job. I have used them for a professional clean between tenants and when I sold my flat.

25 novembre 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Selina, thank you for your valued custom and for the wonderful words! Cleaner Cleaner team

Noté 5 sur 5 étoiles

professional communication on visit…

professional communication on visit with follow up comms. shocked by state tenant had left mattress following not using a mattress protector - entire thing was stained yellow! had tried using household products / wipes but no success.
after 2-3 days post treatment - bed is now disinfected and can hopefully be reused!

12 novembre 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Richard, thank you for your valued custom and the positive vibes! Cleaner Cleaner Team

Noté 5 sur 5 étoiles

Arrive on time


Arrive on time. Very efficient

14 novembre 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Edward, thank you for your valued custom and the great review! Cleaner Cleaner team

Noté 5 sur 5 étoiles

Reliable and thorough service!

I was really pleased with my experience with Cleaner Cleaner. After days unsuccessfully chasing up another mattress cleaning company that was more local (guess they don't want the business?), I requested a quote with Cleaner Cleaner, whose website was well-strutted and informative. They were keen to provide, and kindly tolerated me as I struggled to balance my schedule and find a date that worked. The service itself was quick and simple and I was really impressed with the end result. The mattresses didn't dry quite as fast as I had expected but fast enough to stay clean and fresh-smelling and that's all I care about. Cheers!

30 octobre 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Morgan, thank you for your valued custom and for the wonderful words! Cleaner Cleaner team

Noté 5 sur 5 étoiles

Highly recommend

Very impressive equipment brought in to steam clean my mattress. They arrived on time and were very thorough, professional, and friendly. Thank you

5 novembre 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Emma, thank you for your valued custom and the positive vibes! Cleaner Cleaner Team

Noté 5 sur 5 étoiles

Very Happy With The Result!

Excellent service. On time, fast and efficient without compromising on the quality of the work. Great customer service from both admin staff (who were very responsive) and the person who arrived to clean my mattress and my carpet. He was professional and had attention to detail and care for the property. I will definitely be using you again on a regular basis.

25 octobre 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Noor, thank you for your valued custom and the great review! Cleaner Cleaner team

Noté 5 sur 5 étoiles

Quick and reliable stain removal

They turned up early on the day and managed to get a black oil stain out of the carpet very quickly - would recommend.

15 octobre 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear David, thank you for your valued custom and for the wonderful words! Cleaner Cleaner Team

Noté 5 sur 5 étoiles

End of Tenancy Clean

The ladies who came to clean the flat were very professional and did a wonderful job. Everything was cleaned to a high standard and it was worth the price. I highly highly recommend Cleaner Cleaner!

30 septembre 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Michelle, thank you for your valued custom and the great review! Cleaner Cleaner team

Noté 5 sur 5 étoiles

great service

great service! very happy.

7 octobre 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Kaltrina, thank you for your valued custom and the great review! Cleaner Cleaner Team

Noté 5 sur 5 étoiles

Impeccable Clean

The service was excellent, cleaners were thorough, considerate and attentive, the flat was in a perfect condition when they were done! Particularly amazed by the job they did on the interior of the oven: Never seen it look so clean, it looked brand new! Major thanks to Nima and her team, they did an excellent job, would definitely use their services again.

18 septembre 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Louise, thank you for your valued custom and for the wonderful words! Cleaner Cleaner Team

Noté 5 sur 5 étoiles

Fantastic End of Tenancy Cleaning - Highly Satisfied!

I recently used Cleaner Cleaner Ltd for an end-of-tenancy clean, and I couldn't be more satisfied! They were thorough, and professional, and left the place spotless. The entire process was hassle-free, and I had zero issues. Highly recommend their services to anyone looking for a reliable and efficient cleaning company!

17 septembre 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Glen, thank you for your valued custom and the positive vibes! Cleaner Cleaner team

Noté 5 sur 5 étoiles

Cleaner Cleaner were fantastic

Cleaner Cleaner were fantastic! The old, tired flat looked sparkling clean. I was super impressed with how good it looked in less than 4 hours of cleaning. The team were also very responsive on email and communication was clear. Highly recommend their services.

12 septembre 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Victoria, thank you for your valued custom and for the wonderful words! Cleaner Cleaner Team

Noté 5 sur 5 étoiles

Great service

I really liked the service. The technician was very efficient and organised, and the customer service (Billie and Maria) was very helpful from the beginning.

12 septembre 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Renata, thank you for your valued custom and the positive vibes! Cleaner Cleaner team

Noté 5 sur 5 étoiles

Comunication 10/10

Comunication 10/10, flexibilety 10/10, Honest 10/10

Thank you

Mario

10 septembre 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Mario, thank you for your valued custom and the great review! Cleaner Cleaner Team

Noté 4 sur 5 étoiles

Does the job

Does the job

Cleaners were helpful and honest

11 septembre 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear MuMian, thank you for your valued custom and the review! Cleaner Cleaner Team

Noté 5 sur 5 étoiles

Great Team - Thank You!

The team at Cleaner Cleaner were so responsive and clear with everything they offered and provided. They did a fantastic job with our end of tenancy clean, and at a reasonable and fair price. I would certainly recommend and use Cleaner Cleaner's services again. Thank you for all of your help!

9 septembre 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Charles, thank you for your valued custom and the positive vibes! Cleaner Cleaner Team

Noté 5 sur 5 étoiles

Fast and trustable service

Fast and trustable service. I am delighted and would recommend it to others!!

3 septembre 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Margarita, thank you for your valued custom and for the wonderful words! Cleaner Cleaner team

Noté 1 sur 5 étoiles

Scam company

Company only accepts cash and tells you day of, I was cornered by the three cleaners demanding I pay 40£ for their parking( it was a one bedroom flat I’m not sure why they needed 2 vans for it) then after they started they said they had have to revise the quote and asked for an additional 120£ (380£ total now) plus 40£ parking. Absolutely a group of thieves and ordered them to leave my flat after this obvious scam.

3 septembre 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear David,

We sincerely apologize for the frustration and inconvenience you experienced. We strive to provide clear communication and high-quality service, so it's disheartening to hear that your experience did not meet your expectations.

Unfortunately, the video you shared with us did not capture all areas and the more challenging aspects, like the kitchen and bathroom. As discussed earlier, the additional cost was necessary due to the property's condition, which required more intensive cleaning than initially anticipated. We did offer to cancel the booking without any fees if you were not comfortable with the revised quote, as transparency is important to us.

Regarding the payment method, we provided detailed instructions on how our service works, including the three available payment options. You opted to pay in cash, which is one of the methods we offer.

We value your feedback and will use it to improve our service. If there's anything further we can do to address your concerns, please don't hesitate to reach out.

Have a great day.

Best regards, Cleaner Cleaner Team

Noté 2 sur 5 étoiles

Red Flag

Company will not speak on phone (only email) Red Flag.
Demanded cash at end (didn’t tell me in advance cash only.
Would not recommend.

15 août 2024
Avis spontané
Logo de Cleaner Cleaner Ltd

Réponse de Cleaner Cleaner Ltd

Dear Lisa,

Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced. During our busy periods, such as the summer, our phone lines can be quite busy, but we always strive to respond to emails promptly to ensure we are available to assist in any way possible.

Regarding the payment method, we apologize if there was any confusion. We make every effort to communicate all payment options clearly, including highlighting this information in a separate paragraph with bold text. Most customers find this easy to understand, but we regret that it may not have been as clear as it should have been in your case.

Your feedback is valuable to us, and we will use it to improve our services moving forward. If there’s anything further we can do to address your concerns, please don’t hesitate to reach out.

Best regards, Cleaner Cleaner Team

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