Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

After a year moving to a new flat, I am extremely satisfied with the results and truly appreciate the professional approach. I wish I had this service at first. The team was incredibly helpful, provid... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent service! Very easy booking service, and answered all my questions promptly and patiently. They cleaned the flat to perfection, and were understanding when I was running 10 minutes late to... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Would absolutely recommend this company for an end of tenancy cleaning. A team of two arrived bang on time and spent 3-4 hours on our flat. Everything was spotless when they left, including the oven a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Billie at Cleaner Cleaner Ltd replied very quickly to my initial & subsequent queries before booking their service. They arranged the post-tenancy clean with only 2 days’ notice. Dany, our cleaner, wa... Voir plus

L'entreprise a répondu

4,7

Excellent

TrustScore 4.5 sur 5

510 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great job

Great job, very clean carpets in two bedrooms and two staircases. Amazed that they managed to remove all the stains, but they did and the carpets look brand new.

28 août 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Harry, thank you for your valued custom and the positive vibes! Cleaner Cleaner Team

Noté 5 sur 5 étoiles

Very reliable and did a great job

Very reliable and did a great job. Would definitely recommend.

22 août 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Niamh, thank you for your valued custom and for the wonderful words! Cleaner Cleaner team

Noté 5 sur 5 étoiles

A reliable company with great…

A reliable company with great communications.

20 août 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear A.Moros, thank you for your valued custom and the great review! Cleaner Cleaner Team

Noté 5 sur 5 étoiles

Highly recommend

The cleaning service and the customer care team has been incredibly accommodative, informative and professional. Our business has previously went with multiple different cleaning companies, however Cleaner Cleaner has been by far the best. We are very happy with the results and service provided. Highly recommend. Big thank you to Katie for helping to organize!

15 août 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear leva, thank you for your valued custom and the great review! Cleaner Cleaner Team

Noté 5 sur 5 étoiles

Perfect service

It was really easy to book, and the cleaning service was fantastic. Can't recommend enough

14 août 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Tom, thank you for your valued custom and for the wonderful words! Cleaner Cleaner team

Noté 5 sur 5 étoiles

Excellent service in delicately…

Excellent service in delicately removing a stain from our sofa. I was concerned given the fabric was delicate and the whole sofa is now spotless. Highly recommended.

15 août 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Antonio, thank you for your valued custom and the positive vibes! Cleaner Cleaner Team

Noté 5 sur 5 étoiles

Excellent Service

Can’t rate Cleaner Cleaner company highly enough. They were excellent at communicating before and during our end of tenancy clean. Flat was spotless once finished. Tania did a great job. Would definitely recommend and use again. Thank you.

9 août 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Nicola, thank you for your valued custom and the great review! Cleaner Cleaner team

Noté 5 sur 5 étoiles

Will be using this company again

Found this cleaning company really easy to deal with - I had great and clear communication via email beforehand and they were very understanding when I was running late to let the cleaners in on the day. The cleaners themselves were fantastic - I booked an end of tenancy clean and I don't think the flat has ever looked cleaner. Will be using them again in the future.

9 août 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Harri, thank you for your valued custom and the positive vibes! Cleaner Cleaner team

Noté 5 sur 5 étoiles

Quick and easy. Good Cleaning

Website easy to navigate. They got in contact with me extremely quick after completing website form and could do the cleaning within 3 days from contacting them. Landlord was happy with the standard of cleaning. Everyone was a winner

7 août 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Stuart, thank you for your valued custom and the great review! Cleaner Cleaner team

Noté 5 sur 5 étoiles

Recommended and will use again

Arrived on time, in uniform and protective footware applied upon entrance, very respectful manner and conducted the work in a professional and careful approach. Ensuring all the steps are explained prior carrying out the duty at each stage. No hidden charges or add ons so no surprises.
Genuine business who care for the client. Will highly recommend

10 août 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Mr Alnashed, thank you for your valued custom and for the wonderful words! Cleaner Cleaner Team

Noté 5 sur 5 étoiles

Very professional

They were lovely, punctual and very professional. Would 100% recommend!

30 juillet 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Stephanie, thank you for your valued custom and the positive vibes! Cleaner Cleaner team

Noté 5 sur 5 étoiles

Amazing clean!

From the moment I enquired the service has been impeccable. Our sofa was cleaned today and when I mean clean, it’s smells amazing, stains are no longer visible and the colour looks restored too.

Amazing service and so efficient.

Thank you for reviving the sofa

2 août 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Sima, thank you for your valued custom and the great review! Cleaner Cleaner Team

Noté 5 sur 5 étoiles

Amazing service

Amazing service. Good communication updates and easy to follow process. Technician was polite and professional and ingrained sofa stains gone!

24 juillet 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Joanna, thank you for your valued custom and for the wonderful words! Cleaner Cleaner team

Noté 5 sur 5 étoiles

Efficient and caring

Easy to book, took lots of care to get the right treatment for a valuable rug, very efficient.

19 juillet 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Karl, thank you for your valued custom and the positive vibes! Cleaner Cleaner Team

Noté 5 sur 5 étoiles

Professional service

Professional service, good communication and did a very good job for my velvet sofa which was smited with dog hair and feather dust.

18 juillet 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Chris, thank you for your valued custom and the great review! Cleaner Cleaner team

Noté 5 sur 5 étoiles

Highly recommended

Highly recommended. Very good quality cleaning and staff was professional and friendly.

17 juillet 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Andrea, thank you for your valued custom and the great review! Cleaner Cleaner Team

Noté 5 sur 5 étoiles

Happy repeat customer

Very good communication by text/email. Very prompt and efficient on the job also. Second time using them and will do so again whenever i have another pet-related carpet emergency!

8 juillet 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Sean, thank you for your valued custom for the second time and for the wonderful words! Cleaner Cleaner Team

Noté 1 sur 5 étoiles

DO NOT USE!

DO NOT USE!

Arranged an end of tenancy clean which the cleaner turned up 30 mins late and performed at a poor level with numerous areas missed even though it was a small 2 bed flat. These were picked up on the inventory report and while they offered to come back and rectify these, it was obviously too late as the landlord has already hired a different cleaner to fix the issues. They have now refused to compensate me as they have a strict no refund policy, which is against the Consumer Rights Act 2015 - BEWARE BEFORE USING!

12 juin 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Dominic,

Thank you for sharing your experience. We deeply regret that our service did not meet your expectations, and we understand your frustration.

Firstly, please accept our sincere apologies for the delay in our cleaner's arrival. Due to heavy traffic, our cleaner arrived 20 minutes late. While we communicated this delay to you as soon as possible, we understand that this did not meet your requirement for punctuality.

We also apologise for the issues noted in the cleaning. The inventory report highlighted some missed areas, primarily light dust, which was reported to us two weeks after the cleaning. Although this was outside our standard guarantee period, we offered to address these issues as part of our commitment to customer satisfaction.

Unfortunately, by the time we received the report, the landlord had already arranged for another cleaner to rectify the issues. We appreciate how this put you in a difficult position and sincerely apologise for any inconvenience this may have caused.

Regarding our refund policy, we adhere to the guidelines set by the Consumer Rights Act 2015. Our standard practice to resolve service issues is to offer to return and address any identified problems. In this case, we proposed to come back and rectify the omissions noted in the report. However, since the landlord had already intervened, we were unable to fulfil this offer.

We understand your concerns about the deposit deductions made by your landlord. While we cannot influence the landlord’s actions, our goal is always to provide a service that avoids such situations. Our offer to return and correct any deficiencies was in line with our service guarantee, and we regret that it could not be utilised.

We are committed to continually improving our services and take your feedback seriously. If there is anything more we can do to address this issue, or if you would like to discuss it further, please contact us directly.

Thank you for bringing this to our attention. We hope you will consider giving us another opportunity in the future to demonstrate our commitment to providing high-quality service.

Best regards,
Cleaner Cleaner Team

Noté 5 sur 5 étoiles

Highly recommended outstanding cleaning service!

Extremely reliable, quick and clear communication, outstanding and fast cleaning service. Second time I used their service and once again got my deposit back. Thank you!

20 juin 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Anna, thank you for your valued custom and the positive vibes! Cleaner Cleaner Team

Noté 5 sur 5 étoiles

With due diligence

I contacted them for a mattress and office chair cleaning. It was a bit full of dust after home renovation work. They asked for some images and care instructions to make sure what they solution is suitable especially with an unknown office chair. They came on time, and finished everything very quickly. I am very satisfied with the service provided.

14 juin 2024
Avis spontané
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Réponse de Cleaner Cleaner Ltd

Dear Daniel, thank you for your valued custom and the wonderful words! Cleaner Cleaner team

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