I have recently been scammed and an amount was taken out of my bank and put into a clear bank account! I had no knowledge of this transaction happening! I have been in touch obviously with my bank who... Voir plus
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Your customer service is very poor and didn't give clear instructions on how to pay £22 to function the card. I'm having second thoughts if I can invest my money in your bank or not or just make an in... Voir plus
L'entreprise a répondu
I must admit..after reading all the bad reviews I was very nervous...however, after just 1 hour (I thought it would be Monday) the withdrawal was transferred to my account. Very relieved. It was a pre... Voir plus
My sister got defrauded by people using a clear bank account. I have helped her email the customer service, email the fraud team and nothing. Its terrible how they’re not willing to help but reading a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
ClearBank is a purpose-built, technology-enabled clearing bank that provides the regulated banking infrastructure behind many of the UK and Europe’s most innovative financial services companies. It supports a wide range of clients, from large corporates to fast-growing fintechs, banks and credit unions. Through its cloud-based platform and single API, these organisations can offer fast, secure and reliable payment and account services to the individuals and businesses who use their products. ClearBank does not provide accounts directly to consumers or corporates. It operates in the background, enabling other financial services providers to deliver modern, real-time banking experiences. Any individual or business using a product that runs on ClearBank’s platform holds their account with the provider they chose. Because of this, reviews should be left with the correct provider. That organisation is responsible for the customer experience and is best placed to act on feedback or resolve issues.
Coordonnées de contact
London, Royaume-Uni
- clear.bank
1,8
Bas
51 avis
A répondu à 100 % de ses avis négatifs
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Les gens ont aussi consulté
Contacting clearbank
I have recently been scammed and an amount was taken out of my bank and put into a clear bank account! I had no knowledge of this transaction happening! I have been in touch obviously with my bank who say I must contact clear bank myself which I have more than once but as yet they have NOT responded!! This has been a very upsetting time and am very disappointed with the lack of communication from clear bank! Very poor customer service!!
3 juin 2026
Avis spontané
Avoid using this CLear Bank
I am writing this review to warn others about my deeply concerning experience with ClearBank. Based on what I went through, I strongly advise the public to avoid using this bank.
My experience raised serious red flags around trust, transparency, and customer protection. I encountered behaviour that felt misleading and unsafe, and at no point did I feel that ClearBank acted in the best interest of its customers. The lack of support, accountability, and clarity in their processes left me feeling vulnerable and unprotected.
A bank should provide security, reliability, and confidence. Unfortunately, my experience with Clear Bank was the complete opposite. I would urge anyone considering this bank to think twice and look for a provider with a stronger track record of customer care and integrity.
Your money and peace of mind deserve better.
12 mai 2026
Avis spontané
Réponse de ClearBank®
We’re sorry to hear that your experience has left you feeling frustrated. We'd like to clarify that ClearBank operates under an agency banking model and does not provide direct‑to‑consumer or retail banking services. Instead, we provide regulated clearing and banking infrastructure to other financial institutions and fintechs, who are responsible for managing their end‑customer relationships.
As a result, many customer‑facing experiences; including communications, account management and support, are delivered by the institution you bank with, rather than ClearBank directly. This can sometimes lead to confusion about roles and responsibilities, and we appreciate how important transparency and clarity are in these situations.
We take any concerns raised about our services seriously. If you would like your feedback reviewed by the appropriate team or believe there may be an issue relating specifically to ClearBank’s involvement, we would encourage you to contact us directly at complaints@clear.bank. This ensures your concerns are directed to the relevant institution and investigated properly.
We remain committed to operating in line with our regulatory obligations and to working constructively with our partner institutions to support safe and reliable banking services.
Réponse de ClearBank®
ClearBank provides the banking infrastructure that powers other financial providers, but we do not manage end‑customer accounts.
The quickest way to get support if you believe you have been the victim of a fraud is to contact the company you hold your account with. They are responsible for your customer experience and will be able to investigate your concern directly. Your feedback is most effective when shared with them.
If you are unsure who your provider is, please check recent emails, app notifications or statements. You will usually find their name there.
Understand what ClearBank are before complaining.
I’ve read the reviews and can’t understand what the one star reviewers are on about, what can’t they get it that you are a processor and they should be dealing with the institution they bank/invest with.
3 avril 2026
Avis spontané
Réponse de ClearBank®
Thanks for the review - ClearBank is a regulated clearing bank that provides banking infrastructure to other financial companies, rather than directly serving individual consumers. If you believe fraud has taken place, the right first step is to contact the bank or payment provider you have a direct relationship with, who can then work with us and the relevant authorities to look into the issue.
Bank is enabling fraudsters
My sister got defrauded by people using a clear bank account. I have helped her email the customer service, email the fraud team and nothing. Its terrible how they’re not willing to help but reading all the reviews I can see they’re a terrible bank. Someone please help, she’s saying she might harm herself because of the embarrassment and the loss of money. I’ve reported it to the bank but clear pay is refusing on their side. I cant have her kill herself, I will go on all platforms and sue them if it happens.
21 mars 2026
Avis spontané
Réponse de ClearBank®
Thank you for taking the time to share what has happened. We’re sorry to hear about your experience, and we’re concerned to read that you and your sister are feeling this way.
Your wellbeing is really important. If you or your sister feel at risk of harm or need someone to talk to urgently, please consider reaching out to local emergency services or a support organisation such as Samaritans (UK: 116 123, available 24/7).
ClearBank provides agency and embedded banking services to regulated financial institutions, which means the account involved is likely held with one of our clients as opposed to directly with ClearBank. However, we absolutely want to help you reach the right place for support as quickly as possible.
Our Complaints team has contacted you by email from complaints@clear.bank to help identify the correct institution and ensure your concerns are directed to the right place.
Please look out for that message, and respond when you’re able to.
High links to fraudulent customers
I was defraduded by someone using this bank. When i put a claim in to claim my money back under the new faster payment legislation which allows you to caim money back when it's clearly a scam, my bank were unable to action it because the scammers were using this bank. AVOID anyone using this bank.
27 février 2026
Avis spontané
Réponse de ClearBank®
We’re very sorry to hear about your experience and we appreciate how distressing fraud can be and want to help point you in the right direction.
ClearBank provides the banking infrastructure used by other regulated financial institutions to offer accounts to their customers. We do not manage or have access to the recipient account; responsibility for that account sits with the regulated firm that provides it.
While your bank may have contacted ClearBank as part of their reimbursement enquiries, the receiving firm may fall outside the scope of the APP Scam Mandatory Reimbursement Scheme, for example where the account relates to digital asset or cryptocurrency services.
The best way to get support is to contact the company that provides the account directly. They are responsible for investigating the matter and will be able to review your case in full. Your feedback will be most effective when shared with them.
If you’re unsure who the account provider is, you can use the Pay.UK Sort Code Checker. The branch details will show the responsible financial institution, and their contact information can be found on the FCA Register.
Réponse de ClearBank®
Thanks for the review, Marius
I was NEARLY a victim of scammers…
I was NEARLY a victim of scammers posing as Opodo. I 'booked' flights for South Africa and was asked to pay a deposit of £2,000 towards a total payment of circa 8k. My concerns were raised by way of the scammers being reluctant to produce an official Opodo booking reference number and the fact that they insisted on a bank transfer. Everything else in terms of paperwork looked professional and authentic, including producing the Qatar Airlines reference number albeit, when checking direct with Qatar, the flights were 'held' (at a scammers fee 10$) with all details of travellers etc. Clearly once paid the booking would have been cancelled. I'm sure this scammer gang must also pose as other airline booking agencies. Be careful - a very clever scam - or am I just gullible!
19 janvier 2026
Avis spontané
Réponse de ClearBank®
Thank you for sharing your experience. We are sorry to hear about this attempted scam.
The situation you describe appears to involve a different business. ClearBank provides banking infrastructure for regulated financial institutions and does not offer travel bookings or manage end‑customer accounts.
If you believe you have encountered a scam, please report it to your bank as soon as possible. You can also contact Action Fraud, who can investigate and advise on next steps.
Fraud
Your client:
LEKHIV DANYLO
has fraud me and my husband Massimiliano Mosca.
My husband has done an instant payment to your client as a full payment (no deposit) for a reservation on booking official platform.
As per confirm and to keep ou reservation on booking your client has requested an instant payment and then as soon as it was received he cancelled the reservation disappearing and not restoring as promised or giving us a proof of received payment.
Booking is trying to contact the client, however our bank has requested from us a law enforcement action which we have done today in the morning against him (attached also the law enforcement).
Booking generally speaking is raising lots of issue to refund me because I can't be in touch with your client, however we want you as a payment provider to do an enforcement against this person or company because they have fraud us and refund us (our bank is contacting you to open and raise a law enforcement too).
You as a payment provider are not stopping this person from frauding other people.
28 octobre 2025
Avis spontané
Réponse de ClearBank®
Hi Alexia,
We’re sorry to hear that your husband has fallen victim to a scam.
Industry practice is to report fraud to your bank, which will then contact the financial institution holding the beneficiary account. Please ensure that your husband has raised a Fraud Indemnity Claim with your bank.
ClearBank provides agency banking services to our clients who are regulated Financial Institutions. As such, please note that the beneficiary account may be held with our client; however, your bank will lead the recovery effort.
I don't know what is going on between…
I don't know what is going on between Transak&CLEAR bank. They are withholding my funds. I have always used the same details to transfer funds
7 octobre 2025
Avis spontané
Réponse de ClearBank®
Hi Tim,
ClearBank provides agency banking and embedded banking services to brands, and it’s likely that your account was issued by one of our clients. For support or to raise a complaint, we recommend contacting your account provider directly. You can usually find their contact details on their website or within their app (if applicable).
However, if you need assistance in reaching them, please feel free to email us at complaints@clear.bank, including the sort code of the beneficiary account. Kindly avoid sharing any account details publicly in this review. We’re here to help and appreciate you taking the time to get in touch.
This company are operating illegally
This company are operating illegally. They are facilitating offshore gambling companies receiving money from UK based customers. These offshore bookmakers allow GAMSTOP customers and ruin lives - ClearBank are helping them do it. I've lost over £100k with around £50k of it being funneled to them by ClearBank bank accounts.
They're supposed to be regulated by the FCA but are not playing by the rules.
1 juillet 2025
Avis spontané
Réponse de ClearBank®
Hi James,
Really sorry to hear that you have been a victim of a scam. ClearBank provides embedded banking and clearing solutions to businesses, so if you have concerns about a particular scam, please do raise them directly with your banking provider and law enforcement.
Please email us at complaints@clear.bank if you would like to speak to a member of our team about this further.
Awful!
These are something to do
With tide bank so keep away from
Keep away especially small businesses, use a proper bank like Barclays or NatWest any other bank except these, froze my bank twice in the space of two weeks, after they cleared my details the first time, what I did for work, invoices etc they froze it again with all my money, I can’t go to work or pay employees or pay bills basically they are bankrupting me and I pay extra for the service!!! I can’t ring someone to just tell me to wait for an email!! I’ve asked for a new card five times which still hasn’t arrived, please I beg you keep away from tide they are the worse bank or what ever they call themselves..go with a proper bank! Save yourselves
13 août 2025
Avis spontané
Réponse de ClearBank®
Hi James,
ClearBank is authorised by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA). We provide embedded banking and clearing solutions to businesses, including Tide. These sound like matters to raise with your banking provider, but our team is available at complaints@clear.bank if you would like to discuss them further.
Shut this so called bank down
Shut this so called bank down, it's obviously a scammers delight as they are protected by CLEAR BANK, the financial services should be looking into this, so many people being robbed, and nothing being done. Let's all start a petition to have this bank investigated
3 août 2025
Avis spontané
Réponse de ClearBank®
Hi Penelope,
ClearBank is authorised by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA), we provide embedded banking and clearing solutions to businesses.
If you have concerns about a particular scam, please do raise them directly with your banking provider and law enforcement as they are best placed to look into things.
I was sent a 'legally binding letter'…
I was sent a 'legally binding letter' that stated they had £15000 of my money but under AML I would need to send a further £25000; then the £15k would be immediately released and the £25k after a further 24 hours.
I refused to send the £25k and they are now apparently holding the £15k at ransom.
These guys are scammers. DO NOT TRUST THEM.
I have reported this to Action Fraud and Refunded who are now handling the case
25 juillet 2025
Avis spontané
Réponse de ClearBank®
Hi Victoria,
We’re sorry to hear that you’ve been the victim of a scam. Please note that ClearBank provides banking services to Financial Institutions regulated by the FCA. ClearBank does not offer direct-to-consumer retail accounts, so it’s possible that the scammer has impersonated an individual at ClearBank.
Please report this to your bank, which will lead the investigation into this scam. We are on hand to assist your bank should it need us.
My mother has been scammed out of…
My mother has been scammed out of £150,000 & the scammers set up a clear bank - bank account in her name.
They shouldn’t be trading if they can’t prevent fake accounts being made.
Appauling.
29 juillet 2025
Avis spontané
Réponse de ClearBank®
Hi Adam,
Sorry to hear your Mother has been the victim of a scam. ClearBank provides embedded banking and clearing solutions to businesses. Individual account holders should raise such concerns directly with their own bank or financial services provider. Whilst industry practice is for your provider to investigate the matter first and foremost, if you have not done so already, we also suggest you report this to law enforcement through the Action Fraud service provided by the Police.
Please contact us via complaints@clear.bank referencing this review so that we can investigate this matter further for you.
No business of ClearBank
ClearBank acts tor my ISA provider.
I learnt today that my bank account has to be linked - via ClearBank - every 90 days. Otherwise, funds cannot be transferred to or from.
Email to my ISA provider:
I've made a mistake in choosing to transfer my cash isa to you.
I wrongly assumed that providing my bank details would merely enable the transfer of funds between you and my bank.
Had I realised that supplying my bank account number would mean giving you access to my standing orders, direct debits, balance etc., i would not have transferred to you as it is really none of your business.
19 juillet 2025
Avis spontané
Réponse de ClearBank®
Hi Paul,
From the details provided in this review, we believe you are referring to our partnership with Chip. ClearBank provides embedded banking services to Chip, enabling them to offer Cash ISAs to their customers. If you have concerns or are unhappy with the account provision, we recommend contacting Chip directly at hello@getchip.uk, and their team will be happy to assist you further.
Do Not trust
Do Not trust - this bank has had my payment of £9400 since september and I cant get in touch with anybody to resolve, I am now contacting the police and reporting the fraud. you cant reach anybody and they are fraudsters.
DO NOT TRUST
1 avril 2025
Avis spontané
Réponse de ClearBank®
Hello, ClearBank provides agency banking services to financial institutions. We would like to assist you in identifying which of our customers is responsible for responding to your concerns; to do this, please can you send further details to fraud@clear.bank? If you feel that you have been scammed, please immediately report this to your bank.
Red alert
Clear bank is scammers choice of bank. A rogue builder scammed me of £12,000 using clear bank account. Rogue builder company name not registered on company house. How come clear bank opened account for him. Government should do something about this scammer bank as the bank is leaving vulnerable citizens out of pocket. Does action fraud really do anything when such matters are reported to them. I am yet to hear from action fraud.
17 mars 2025
Avis spontané
Réponse de ClearBank®
Hello, ClearBank provides agency banking services to financial institutions. We would like to assist you in identifying which of our customers is responsible for responding to your concerns. To do this, please send further details to fraud@clear.bank. If you believe you have been scammed, please immediately report this to your bank.
I know somebody who got scammed and the…
I know somebody who got scammed and the scammers went through this bank. Tried to get in contact with them over the phone to talk about this, nobody answers and they just hang up. Absolutely shocking. Never use. DO NOT RECOMMEND!!!!!
16 mars 2025
Avis spontané
Réponse de ClearBank®
Hello, ClearBank provides agency banking services to financial institutions. People who believe they may have been scammed should report this directly to their bank.
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