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Lisez les avis des autres

Noté 1 sur 5 étoiles

I have recently been scammed and an amount was taken out of my bank and put into a clear bank account! I had no knowledge of this transaction happening! I have been in touch obviously with my bank who... Voir plus

Noté 2 sur 5 étoiles

Your customer service is very poor and didn't give clear instructions on how to pay £22 to function the card. I'm having second thoughts if I can invest my money in your bank or not or just make an in... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I must admit..after reading all the bad reviews I was very nervous...however, after just 1 hour (I thought it would be Monday) the withdrawal was transferred to my account. Very relieved. It was a pre... Voir plus

Noté 1 sur 5 étoiles

My sister got defrauded by people using a clear bank account. I have helped her email the customer service, email the fraud team and nothing. Its terrible how they’re not willing to help but reading a... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Banque

Écrit par l'entreprise

ClearBank is a purpose-built, technology-enabled clearing bank that provides the regulated banking infrastructure behind many of the UK and Europe’s most innovative financial services companies. It supports a wide range of clients, from large corporates to fast-growing fintechs, banks and credit unions. Through its cloud-based platform and single API, these organisations can offer fast, secure and reliable payment and account services to the individuals and businesses who use their products. ClearBank does not provide accounts directly to consumers or corporates. It operates in the background, enabling other financial services providers to deliver modern, real-time banking experiences. Any individual or business using a product that runs on ClearBank’s platform holds their account with the provider they chose. Because of this, reviews should be left with the correct provider. That organisation is responsible for the customer experience and is best placed to act on feedback or resolve issues.


Coordonnées de contact

1,8

Bas

TrustScore 2 sur 5

51 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 94 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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Noté 5 sur 5 étoiles

I must admit..after reading all the bad…

I must admit..after reading all the bad reviews I was very nervous...however, after just 1 hour (I thought it would be Monday) the withdrawal was transferred to my account. Very relieved. It was a pretty simple but long winded process to get from A to B...but it came through very quickly once the ball started rolling. 5 stars.

7 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Scammer Using Clear Bank - Do they Care?

Had an purporting to be me asking for a payment. I went along with it and received the request to transfer just under £10K. I was given
Company Name
Sort Code
Account Number

Was a clear bank account. Reported it to their fraud email, no reply, chased them up, no reply.

By the looks of it from the posts here, they would appear to tolerate it. Doing nothing condones it.

Perhaps they would like to contact me and reply to my email

7 octobre 2024
Avis spontané
Logo de ClearBank®

Réponse de ClearBank®

Hi Richard, ClearBank provides agency banking services to financial institutions. Individual account holders should raise concerns directly with their own bank or financial services provider as industry practice is for them to investigate the matter first and foremost.

Please contact us via complaints@clear.bank referencing this review so that we can investigate this matter further. Please provide us with the account details and transaction information in the email and we will escalate from our side.

Noté 1 sur 5 étoiles

I’ve been robbed off £7858 and this…

I’ve been robbed off £7858 and the bank is not helpful. They don’t have a customer service number or details. As I can see others have encountered the same issue, it is clear that they are not helping anyone. I am not a customer of the bank, an account was made in my name which I wasn’t aware of! Identity theft plus online scam and fraud.

4 octobre 2024
Avis spontané
Logo de ClearBank®

Réponse de ClearBank®

Hi Hafsa, We’re sorry to hear that you have been a victim of fraud. ClearBank provides agency banking services to financial institutions.

Please contact us via complaints@clear.bank referencing this review so that we can investigate this matter further. Please provide us with the account details and transaction information in the email and we will escalate from our side.

Noté 1 sur 5 étoiles

We have been scammed and our money sent…

We have been scammed and our money sent through Clearbank. We have lost over £40,000 and I am writing to this bank to recover our loss.
I see from the Financial Ombudsman site that Clearbank has been forced to repay money to many people through scams.
The man who scammed us called himself Edward Johansson. Clearbank will know who he really is…..

22 septembre 2024
Avis spontané
Logo de ClearBank®

Réponse de ClearBank®

Hi Peter, We’re sorry to hear that you have been a victim of fraud. ClearBank provides agency banking services to financial institutions. Individual account holders should raise concerns directly with their own bank or financial services provider as industry practice is for them to investigate the matter first and foremost.

We also suggest you report this to law enforcement if you have not done so already.

Please contact us via complaints@clear.bank referencing this review so that we can investigate this matter further. Please provide us with the account details and transaction information in the email and we will escalate from our side.

Noté 1 sur 5 étoiles

Crippling businesses, and don't care

Clearbank provide the faster payment rails for Solaris and Trilogy. They pulled the service without warning leaving Trilogy customers unable to make or receive payments. Inconvenient for individuals, absolutely disasterous for businesses. We've had this confirmed by Solaris, and as the outage approaches 4 weeks it will literally force my business to close. Dreadful. Research your banking provider, and if you find links to Clearbank then think twice.

17 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

Frozen 27,000 Trilogy bank accounts


We have NOT BEEN ABLE TO ACCESS OUR MONEY SINCE 17th MAY 2024!!! It’s been almost a month!

we are talking millions of people’s money over 27,000 accounts have been frozen for almost a month with no reasoning! On the Trilogy banking platform.

Solaris have admitted it’s Clearbank that has done this and we need answers it’s been almost a month now and we have not got our money!!!!!

17 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

The bank of choice of the criminal…

The bank of choice of the criminal fraternity, if you see the sort code 04-06-05 on an invoice take a view you one click away from being robbed. Quite how they are still allowed to operate as a business and not be investigated by the FCA is a mystery.
Below this will be the standard cut and paste couldn't give a fig response with no interest in doing anything about it

26 mars 2024
Avis spontané
Logo de ClearBank®

Réponse de ClearBank®

Hi Alistair, we are sorry to hear you feel this way. ClearBank collaborates with our customers in providing banking services to its customers. For us to forward your fraud report on to the relevant institution, please contact us at fraud@clear.bank with the account details and transaction information and we will escalate our side.

Noté 1 sur 5 étoiles

Once again a scammer has used this bank…

Once again a scammer has used this bank to open a fake bank account to be used to scam money out of a business. I have reported this bank to action fraud and notified the bank previously but obviously these accounts are still being allowed by somebody in the organisation.

11 mars 2024
Avis spontané
Logo de ClearBank®

Réponse de ClearBank®

Hi Dawn, Thank you for bringing this to our attention. You've done the right thing by reporting to Action Fraud. For further advice on how to protect yourself from fraud, please take a look at: https://clear.bank/legal/fraud-and-security

Noté 1 sur 5 étoiles

IF you are induvial do not use…

IF you are induvial do not use clearbank they do not sovle any questions。
If you are a fintech company do not use clearbank too. the only thing clearbank does to the fintech provider is charge a huge monthly fee but you can't use clear bank as a provider. because their useless custmers support and useless aml team,only make thing worse.

14 mars 2024
Avis spontané
Logo de ClearBank®

Réponse de ClearBank®

Hi Cheng, we are sorry to hear this. Please do get in touch with us via complaints@clear.bank and we can investigate this further for you.

Noté 1 sur 5 étoiles

SCAM SCAM SCAM/ FRAUDNFRAUD FRAUD!!!!!

12 octobre 2023
Avis spontané
Logo de ClearBank®

Réponse de ClearBank®

We’re sorry to hear that you have been a victim of fraud. ClearBank provides agency banking services to financial institutions. Individual account holders should raise concerns directly with their own bank or financial services provider as industry practice is for them to investigate the matter first and foremost.

We also suggest you report this to law enforcement if you have not done so already.

Noté 1 sur 5 étoiles

REVOLTING

Coming across ARCHIVESUCCESS.COM is a blessing, I must admit, as they stand out for their quick returns on all profits and lack of withdrawal restrictions. This Clear bank are absolutely revolting, having done more damage to my business in just 24 hours than it had taken me 24 months to start it.

18 juin 2023
Avis spontané
Logo de ClearBank®

Réponse de ClearBank®

Hi Carlos, ClearBank provides agency banking services to financial institutions. We don't offer banking to retail customers so it doesn't sound like you've got the right business here. Please get in touch with us via complaints@clear.bank if you have any concerns and we can look into for you.

Noté 1 sur 5 étoiles

BEWARE SCAM ACCOUNTS!

BEWARE !! this bank has cleary been used by scammers for several years now but nothing is being done.
This being the second email received trying to impersonate one of my Directors. REPORTED TO ACTION FRAUD!!

ettoreralvelli @ virgilio.it
Kindly arrange payment to the payee below and send me a confirmation upon processing the payment.

Payee Name: Inovation
Sort Code: 04-06-05
Acct Number: 21206629

DO NOT SEND MONEY TO THIS BANK ACCOUNT!!

12 juin 2023
Avis spontané
Logo de ClearBank®

Réponse de ClearBank®

Hi Dawn, Thank you for bringing this to our attention. You've done the right thing by reporting to Action Fraud. For further advice on how to protect yourself from fraud, please take a look at: https://clear.bank/legal/fraud-and-security

Noté 2 sur 5 étoiles

Poor Management/Banking

Your customer service is very poor and didn't give clear instructions on how to pay £22 to function the card. I'm having second thoughts if I can invest my money in your bank or not or just make an investment to already well known established banks around the world.

6 juin 2023
Avis spontané
Logo de ClearBank®

Réponse de ClearBank®

Hi Rowena, ClearBank provides agency banking services to financial institutions. We don't offer cards so it doesn't sound like you've got the right business here. Please get in touch with us via complaints@clear.bank if you have any concerns and we can look into for you.

Noté 1 sur 5 étoiles

Fake crypto account clearing house

A clearing bank that has no qualms about liaising with fake crypto platforms. The go to bank for the sophisticated grift connected to online dating websites like tinder, feigning no culpability but fully aware of scam.

Below are photos of my fake crypto account and conversation that have continued for 12 days. Money locked up and un-transferable….FCA and Action Fraud notified.

5 juin 2023
Avis spontané
Logo de ClearBank®

Réponse de ClearBank®

Hi Anthony, we are sorry to hear that you have been a victim of fraud. ClearBank provides agency banking services to financial institutions. Individual account holders should raise concerns directly with their own bank or financial services provider as industry practice is for them to investigate the matter first and foremost.

We also suggest you report this to law enforcement if you have not done so already.

Please contact us via fraud@clear.bank referencing this review so that we can investigate this matter further. Please provide us with the account details and transaction information in the email and we will escalate from our side.

Noté 1 sur 5 étoiles

Absolutely disgusting

Absolutely disgusting, they caused more damage in 24 hours to my business than , it taken 24 months to get going, there communication skills are terrible, they should be shut down, my account is frozen, can’t get anyone to explain or to give any advice, do not use at all. re account in name of mccallum and sons account number 17316602

1 mai 2023
Avis spontané
Logo de ClearBank®

Réponse de ClearBank®

Hi Andy, ClearBank provides agency banking services to financial institutions. Individual account holders should raise concerns directly with their own bank or financial services provider as industry practice is for them to investigate the matter first and foremost.

We also suggest you report this to law enforcement if you have not done so already.

Please contact us via fraud@clear.bank referencing this review so that we can investigate this matter further. Please provide us with the account details and transaction information in the email and we will escalate from our side.

Noté 1 sur 5 étoiles

I was a victim of an Authorised Push…

I was a victim of an Authorised Push Payment Fraud by a customer of the ClearBank/Tide Platform. Their business model is based on attracting SME' with the promise of being able to open an account within minutes (vs the weeks it takes with a high street bank). They are cutting corners on their AML checks to offer such a quick onboarding process. They confer a halo effect to the scammers that exploit these deficient AML procedures to open accounts. If you are dealing with a business that has a ClearBank/Tide (sort code 040605) account then double up your due diligence before sending any money.

7 mars 2023
Avis spontané
Logo de ClearBank®

Réponse de ClearBank®

We’re sorry to hear that you have been a victim of fraud. ClearBank provides agency banking services to financial institutions. Individual account holders should raise concerns directly with their own bank or financial services provider as industry practice is for them to investigate the matter first and foremost.

We also suggest you report this to law enforcement if you have not done so already.

Please contact us via fraud@clear.bank referencing this review so that we can investigate this matter further. Please provide us with the account details and transaction information in the email and we will escalate from our side.

Noté 1 sur 5 étoiles

Enabling Fraud and Scammers

My parents got scammed, this bank is ridiculous,
The scammers created an account in my fathers name, within minutes that 100% fresh FAKE account which could not have been properly/legitimately verified in that time, was used as a conduit for fraud and within minutes the account was created and active. Thousands drawn from my fathers real account into Clearbank and then no doubt shifted out seconds after that by the scammers.
!!!!AUTHORITIES TAKE NOTE!!!!

29 juillet 2022
Avis spontané
Logo de ClearBank®

Réponse de ClearBank®

We’re sorry to hear that your parents have been victims of fraud. ClearBank provides agency banking services to financial institutions. Individual account holders like your parents should raise concerns directly with their own bank or financial services provider as industry practice is for them to investigate the matter first and foremost.

We also suggest you report this to law enforcement if you have not done so already.

Please contact us via fraud@clear.bank referencing this review so that we can investigate this matter further. Please provide us with the account details and transaction information in the email and we will escalate from our side.

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