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Lisez les avis des autres

Noté 1 sur 5 étoiles

Vorsicht ist geboten! Ich habe eine Ferienhaus im Internet angeboten, der account wurde gehackt (nicht bei mir), der Hacker hat sich dann Geld auf ein Konto bei Clear Junction überweisen lassen, 350... Voir plus

Noté 2 sur 5 étoiles

Suite à fraude dont j'ai été victime après virement chez eux, j'ai envoyé mails et dépôt de plainte conformément à leurs demandes, sans réponse pour le moment. Je changerai ma note quand j'aurai... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Betrug, mit erpresserischer Nötigung legen Sie keine Geld über clear junction Ltd an, wenn sie ihr Geld haben wollen, dann müssen sie immer mehr bezahlen, weil Gebühren, Provisionen erhoben werden,... Voir plus

Noté 1 sur 5 étoiles

Prestação de serviços: pagamento depois de serviço efetuado. Golpe/Fraude: Pagamento adiantado a pedido do prestador de serviços. Evitem a todo custo pagar um serviço sem que ele ainda não tenha s... Voir plus

À propos de l'entreprise

  1. Service de paiement
  2. Services aux entreprises
  3. Institution financière

Écrit par l'entreprise

Clear Junction doesn't acknowledge complaints made here. We are a B2B company and do not serve individuals. If you were a victim of fraud by someone posing as Clear Junction, please read this: https://clearjunction.com/legal/fraud-prevention/ If you wish to make a formal complaint, please visit our website or send an email to complaints@clearjunction.com We are more than happy to help your case through the official channels.


Coordonnées de contact

1,5

Mauvais

TrustScore 1.5 sur 5

87 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 2 sur 5 étoiles

A bank used for scamming

It seems that this bank is being used for scammers. I have been scammed by their costumer with the following IBAN: GB91CLJU00997188716619 I will not get my money back, but hopefully this review can prevent others from being scammed by this costumer.

11 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

I was scammed by their customer

I was scammed by their customer
I tried to contact them but couldn’t
Filled the form online to complain but they never acknowledged
They allow fraudulent customers to commit crimes

16 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

Scammer GB71CLJU00997189030386

Hello,

Sorry for my English. I got scammed on Telegram for 20 euro by this account GB71CLJU00997189030386

So what are you going to do about this? I dont need the money keep it. Block this bank account scammer please

9 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

Scam....allowing scammers to move money around

Just received a message from a friends number via what's app to send him money. His number was genuine but his what's app had been hacked. They were requesting money via clear junction....clear allowing scammers to scam considering the number of reviews of this nature. I appreciate the reply. The issue is that the scammer was asking for payment via clear junction so people are clear able to utilise your services in their scams.

3 mars 2024
Avis spontané
Logo de Clear Junction

Réponse de Clear Junction

Hi Ashik, Clear Junction is an FCA-regulated business that adheres to the highest compliance standards. Clear Junction only works with Businesses, not individuals, and we do not engage businesses or payments over any social media channel. If anyone contacted you via these channels, please don't engage. It is very likely a scammer using our name. If you still have a specific complaint about us, please do reach out via complaints@clearjunction.com.
We look forward to hearing from you and ask that you please remove this review, as your problem seems to be with a scammer posing as Clear Junction, not with us.
Thanks

Noté 1 sur 5 étoiles

Clear junction are holding my money…

Clear junction are holding my money that I sent via an airline service!
They are not allowing my bank to recall the payment & they are not sending the money to the correct business.
I am now having to raise with the financial ombudsman or even take it to court.
This a joke.

8 janvier 2024
Avis spontané
Logo de Clear Junction

Réponse de Clear Junction

Hi Zaki,
We're genuinely sorry for the challenges you're facing, and we suggest you try to raise it again with your bank. Clear Junction is a B2B EMI licensed payments company, and we take compliance and anti-fraud procedures very seriously. Please email details to complaints@clearjunction.com for investigation. We'll aim to resolve them promptly.
Thank you for your understanding.
Sincerely,
Clear Junction Team

Noté 1 sur 5 étoiles

AVOID !

AVOID !!

Just got scammed by a company that pretend to sell Baltic amber jewelry using Clear Junction virtual IBAN. Clear Junction refused the transaction cancellation for no reason, supporting scammers!

Clear Junction EM license should be revoked by authorities in the UK for not conducting proper KYC/KYB with B2B customers, I have no idea how this bank is operating with all the PSD2 and other consumer protection shenanigans.

Sending funds through them is no different than using WU or other apps widely used by scammers where you cannot revoke the transaction or know the identity of the beneficiary.

Avoid any transaction involving this bank.

11 janvier 2024
Avis spontané
Logo de Clear Junction

Réponse de Clear Junction

Hi Manaf,
We're truly sorry to hear about your recent experience. Clear Junction operates with rigorous compliance to UK regulations, including thorough KYC/KYB procedures. While we understand your frustration, our ability to cancel transactions is limited due to legal and operational constraints. We take your concerns seriously and invite you to send any relevant information to complaints@clearjunction.com for investigation.
Thank you for bringing this to our attention. We are committed to maintaining the highest standards of security and customer service, and your feedback is invaluable in helping us achieve this.
Regards,
The Clear Junction Team

Noté 1 sur 5 étoiles

Clear Junction helps Scammers with Bank Accounts

Yesterday I was the victim of a scam for £300 on Facebook, hoping that I was taking my boys to a football match and their excitement got cut short soon after I've paid. This scumbag is destroying peoples lives with your help that you are accommodating them with bank accounts from Clear Junction Bank

26 décembre 2023
Avis spontané
Logo de Clear Junction

Réponse de Clear Junction

Hi, Clear Junction is an FCA-regulated business that adheres to the highest standards regarding compliance. Clear Junction only works with Businesses, not individuals, and we do not engage businesses or payments over Facebook or any other social media channel. If anyone contacts you via these channels, please don't engage. It is very likely a scammer using our name. By the way, we are not a bank. If you still have a specific complaint about us, please do reach out via complaints@clearjunction.com.
We look forward to hearing from you and ask that you please remove this review, as your problem seems to be with a scammer posing as Clear Junction, not with us.
Thanks

Noté 2 sur 5 étoiles

Suite à fraude dont j'ai été victime…

Suite à fraude dont j'ai été victime après virement chez eux, j'ai envoyé mails et dépôt de plainte conformément à leurs demandes, sans réponse pour le moment.
Je changerai ma note quand j'aurai une réponse.

Following the fraud of which I was the victim after transfer to them, I sent emails and filed a complaint in accordance with their requests, without response for the moment.
I will change my rating when I have an answer.

9 décembre 2023
Avis spontané
Logo de Clear Junction

Réponse de Clear Junction

Hi Cyril,
We sincerely apologize for the inconvenience you've experienced. However, we'd like to clarify that we are a B2B (business-to-business) company, and non-business customers cannot transfer funds directly to us. It's possible that you may have encountered a scammer misusing our name.
To address your concerns, kindly forward any specific details or evidence related to your situation directly to complaints@clearjunction.com. This will allow us to investigate the matter thoroughly.
We take such matters seriously and appreciate your cooperation in resolving this issue. Rest assured, we are committed to ensuring the security and integrity of our services.
Thank you for bringing this to our attention.

Noté 3 sur 5 étoiles

Refund

Hi sir I would like to know how long it takes for you guys answer my email about 1100 euros that have to be refunded because it could not be delivered on my kraken account because the name of the sender wasn't the same wich i didn't knew that before making that transfer with a family member,20 days already passed by since the 1100 euros was sended,hope hear soon from you thank you

His sir yes I sended to the email you just wrote,the money could not reach kraken because it's a rule from the platform that the name of the sender has to be in the same name of kraken owner wich I didn't knew that rule in that time.so the money should already be sended back to the sender,but the transfer was made to clearjunction bank I don't see why i have to contact kraken too sir.

12 octobre 2023
Avis spontané
Logo de Clear Junction

Réponse de Clear Junction

Hi Valter,

Sorry to hear you are still waiting for a reply. We don't know to whom you send the email, but we suggest you get in touch with us via complaints@clearjunction.com and our team will be happy to assist when possible.
As you mentioned you have an account with Kraken, we strongly recommend contacting them as well.

Best regards,

------

Hi Valter,

Thanks for emailing us. Our team should be in touch with you shortly. We hope this issue can be sorted out soon.

Best regards

Noté 1 sur 5 étoiles

Attention about this CLEAR JUCTION LTD.FRAUDULENT CENTER

We received many complaints about this company as the House of the Fraudulent company and person.
And they're moving the money from Virtual Crypto currency (Wallet). Companies around the Europe and banks in Grand Britannia and others.

3 août 2023
Avis spontané
Logo de Clear Junction

Réponse de Clear Junction

Hi Orso,

Thank you for sharing your concerns with us. We take all feedback seriously and are committed to addressing any issues that may arise. We take pride in maintaining the highest standards of integrity and legality in our business operations. If you have any specific details or evidence related to your claims, please don't hesitate to reach out to us directly via complaints@clearjunction.com so that we can investigate the matter.

Noté 1 sur 5 étoiles

Unprofessional team and a dead company

I decided to go with Clearjunction for my startup crypto OTC business; after conversing with their sales rep Conor Dignan and agreeing on the pricing, I went through a lengthy onboarding process and completed it on the 5th of August.

After two weeks of receiving no feedback, I sent a follow-up email, only to get a lame excuse that it's summer and the compliance team is on vacation (aka Understaffed).

A follow-up email was sent a week later, and there are no signs of life or feedback from them.

Totally unprofessional company with no management whatsoever. STAY AWAY.

5 août 2023
Avis spontané
Logo de Clear Junction

Réponse de Clear Junction

Hi Mostafa, we are sorry that you feel this way. We have, in fact, tried to call you on numerous occasions over the whole month of August to discuss your application and have also followed up via email; the last email was sent on the 29th of August at 2:48 pm. It would be great if you could reach out to Conor, so that we can set up a call; we are also happy to get one of our Directors to join to discuss this. We would respectfully request that you remove this review. Thank you

Noté 5 sur 5 étoiles

A Beacon of Innovation and Unmatched Service!

I have had the pleasure of associating with several banking institutions over the years, but none come close to Clear Junction when it comes to innovation, technology, and customer service. It's evident that they are at the forefront of the banking evolution.

Being deeply involved in the crypto business landscape, I've often found myself facing hurdles with traditional banks. This is where Clear Junction shines the brightest. Not only are they open-minded and adaptive, but they also possess an in-depth understanding of the crypto ecosystem. Their cutting-edge technological solutions seamlessly blend with the dynamic nature of cryptocurrency businesses, making banking a breeze rather than a chore.

But what truly sets them apart is their unparalleled customer service. Their team is always responsive, proactive, and knowledgeable, ensuring that every query, no matter how complex, is addressed promptly and efficiently.

If you're in the crypto business and are looking for a banking partner that understands your needs and is equipped to cater to them, look no further than Clear Junction. They are undoubtedly setting new standards in banking for the digital age.

Rating: ⭐⭐⭐⭐⭐ (5/5)

13 septembre 2023
Avis spontané
Logo de Clear Junction

Réponse de Clear Junction

Hi Grigory,

Thank you so much for your glowing review! We're thrilled to hear about your positive experience with Clear Junction. We take great pride in our commitment to innovation, technology, and customer service. It's wonderful to know that our efforts to support the crypto business landscape have been recognised and appreciated.

We're dedicated to staying at the forefront of banking evolution and providing tailored solutions to meet the unique needs of our clients. Your feedback reinforces our mission, and we look forward to continuing to exceed your expectations.

If you ever have more questions or need assistance, please don't hesitate to reach out. We value your partnership and trust in Clear Junction.

Noté 1 sur 5 étoiles

Seems you don't even understand your own business

Honestly, why are you ignoring all the reviews in your replies. The thing is, as a b2b payment service provider, you supply your clients with an IBAN. Now we know it's easy to register a little shell company, and these scam artists use their business registration to get an IBAN from you, thus using your service to scam people. So seriously, don't know who does your communication, but its almost rude to keep stating you only serve businesses. your replies suggest that you do indeed Cather to scamk companies and refuse to take action, and the funny thing is, it's very easy to track your fraudulent clients activity.. I just don't get it, the audacity in your comments.

8 septembre 2023
Avis spontané
Logo de Clear Junction

Réponse de Clear Junction

Hi Aristotle,
As you probably have seen in some of our previous replies, we take compliance very seriously at Clear Junction. We receive a huge number of enquiries to open an account with us, but after our thorough Compliance checks, only a few are ok to move forward with the onboarding process.
We are sure that at the moment of signing up with Clear Junction, all our clients provide enough evidence of owning a legitimate business and all documentation required by the FCA.
If you do have a specific complaint, please get in touch with us via complaints@clearjunction.com, and our team will be happy to assist when possible.

Noté 1 sur 5 étoiles

Clear Junction is completely scam company

Very poor service and unreliable organisation.
I accidentally sent money to my own Clear Junction account. So I asked my bank to retrieve my money back.

But Clear Junction refuse to do so. They keeps saying they are the intermediary party not the end service provider. But the money was transferred directly to ClearJuction. There is no end service provider.

How’s it possible I have the bank account number and sort code of Clear Junction, but I don’t have access to my own account?

More than that, as a service provider, at least Clear Junction should check it for me. Instead of passing the buck to someone that I can’t contact.

A completely scam company. Never use this company!!!

28 août 2023
Avis spontané
Logo de Clear Junction

Réponse de Clear Junction

Hi Chloe,

Clear Junction only works with Businesses, not individuals, so it is unlikely that you have an account with us. What is possible, is that your bank is one of our clients and has provided you an Iban through Clear Junction. However, it is the responsibility of your bank to sort out any problems between the parties.

If you could kindly let us know which is your bank, we are more than happy to investigate it for you. Please submit your complaint via this form https://clearjunction.com/contact/
We look forward to hearing from you and ask that you remove/amend this review, as your problem seems to be with your bank, not with us.

Noté 1 sur 5 étoiles

My mum has been scammed by this…

My mum has been scammed by this service. This business is facilitating scammers and Ive got evidence of her transfering money to their Limited bank address.

20 août 2023
Avis spontané
Logo de Clear Junction

Réponse de Clear Junction

Hi John,
Clear Junction is an FCA-regulated business that adheres to the highest standards regarding compliance. Clear Junction only works with Businesses, not individuals - your mum could've not use our services directly; she was likely a victim of a scammer using our name.
However, we are keen to help you with this. Please submit the proofs you have via this form https://clearjunction.com/contact/
We look forward to hearing from you and ask that you remove/amend this review, as your problem seems to be with a scammer posing as Clear Junction, not with us.

Noté 1 sur 5 étoiles

This bank is used by scammers

This bank is used by scammers, doesn’t seem to be any accountability or oversight. I’m absolutely stunned how they can allow this to happen in 2023.

11 août 2023
Avis spontané
Logo de Clear Junction

Réponse de Clear Junction

Hi Yasser,
Thanks for your review. Yet, it looks like your review isn't regarding Clear Junction services. Clear Junction is not a bank; it is an FCA-regulated business that adheres to the highest standards regarding compliance.
However, it would be good to know what is the issue and see if we can help you. We are keen to hear you, if you have a specific complaint, please do reach out to complaints@clearjunction.com.
We look forward to hearing from you and ask that you remove/amend this review.

Noté 1 sur 5 étoiles

Um es kurz zu machen…… ich habe fast…

Um es kurz zu machen…… ich habe fast die gleiche Erfahrungen gemacht wie meine Vorredner. Geld einbezahlt, große Gewinne gemacht und wenn’s um‘s auszahlen geht, dann kommt die Forderungen nach channel fee etc.
Inzwischen habe ich bei der Kripo Strafanzeige gestellt, aber erhoffen tue ich nicht viel. Das Geld dürfte weg sein.

Bitte laßt die Finger von dieser Bank und auch von Broker wie OKEX-NFT. Die sind Fake! Die Website ist sehr echt gemacht und man fällt schnell hinein.

Die Brokerfirma OKX dabei ist echt. Sie helfen mir auch dabei, aber auch hier erwarte ich nicht viel Erfolg.

13 juillet 2023
Avis spontané
Logo de Clear Junction

Réponse de Clear Junction

Hi Josef,
Thanks for your review. However, your review isn't regarding Clear Junction services. Clear Junction is not a bank; it is an FCA-regulated business that adheres to the highest standards regarding compliance.
You mentioned OKX in your comment, which we can confirm is one of our clients and probably whom you're having problems with.
We will try to contact them and do everything we can to solve your problem, but as mentioned before, it's not with us, but with one of our clients. Therefore, we kindly ask you to remove your review from this page and post it on the correct service provider's Trustpilot page.

Noté 5 sur 5 étoiles

Excellent B2B Payments provider

Clear Junction is a very reliable B2B payments company. Most of the comments here are from end-customer which they don't serve. They serve other fintechs and financial institutions, so these people must've faced problems with their own providers. Don't believe everything you read.

2 août 2023
Avis spontané
Logo de Clear Junction

Réponse de Clear Junction

Hi Mary, thank you for your review. Yes, you are right; we are a B2B company.

Noté 3 sur 5 étoiles

Beware of possible scam accounts

Having read the reviews I can only agree that this is a bank that caters for crooks, a Facebook scammer recently tried to get £5000 from me using a IBAN number that led me to this bank, so for them to say they do not deal with crooked individuals is clearly untrue.

In answer to your response I had already sent the scammers details to you with the IBAN and BIC relating to the scam, according to the FCA you should have sent me a response within 3 working days, you didn't, this review will remain until you can show me some evidence contrary to mine.

I firstly would like to apologise to Clear Junction, they had in fact sent a response to my complaint, they state that internal investigations are taking place, I have adjusted my review accordingly and will keep this thread updated, I hope that Clear Junction will let me know the outcome of their investigation and will delay contacting the appropriate authorities for the time being.

20 juillet 2023
Avis spontané
Logo de Clear Junction

Réponse de Clear Junction

Hi, Clear Junction is an FCA-regulated business that adheres to the highest standards regarding compliance. Clear Junction only works with Businesses, not individuals, and we do not engage businesses or payments over Facebook or any other social media channel. If anyone contacted you via these channels, please don't engage. It is very likely a scammer using our name. If you still have a specific complaint, please do reach out via this form https://clearjunction.com/contact/
We look forward to hearing from you and ask that you please remove this review, as your problem seems to be with a scammer posing as Clear Junction, not with us.
Many thanks

Noté 1 sur 5 étoiles

As per other reviews - Fraudulent clientele.

As per other reviews, this bank facilitates payments for fraudulent companies and illegal criminals.

One such provider is Payop who process payments on behalf of a number of illegal, rogue and unlicensed online casinos.

Upon contacting the banks ceo, I was told there was not a lot that could be done except to submit a contact form on the website and await a response.

It seems this bank must be aware of their fraudulent clientele and instead choose to ignore it.

I will update this review if/when clear junction assist with the recovery of my £355 from the fraudulent provider.

19 juin 2023
Avis spontané
Logo de Clear Junction

Réponse de Clear Junction

Hi, thank you for leaving a review and we’re sorry this happened to you. Clear Junction is an FCA-regulated business that adheres to the highest standards regarding compliance. Clear Junction only works with Businesses, not individuals, and based on your review, it seems the problem you are facing is with your direct provider. If you have a specific complaint, please do reach out to complaints@clearjunction.com
We look forward to hearing from you and ask that you remove this review, as your problem seems to be with your provider, not with Clear Junction.

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