Excellent service, parts where available for collection in 1 hour from warehouse, as an emergency job this really helped the install team.
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Lisez les avis des autres
Amazing company,like always. Every time I call it looks like we know each other’s since forever Specially Brandon. Placed the order Monday late afternoon , next morning received confirmation of the... Voir plus
L'entreprise a répondu
My recent order was my second from cli-mate.co . My first order was queried by telephone call to confirm what was ordered was correct .All correct and was delivered promptly without delay . Second or... Voir plus
L'entreprise a répondu
I needed to repair a cable feeding an underfloor heating mat which I cut during DIY activities. The website was very clear about the product range. One of Cli-mate's staff was very helpful on the pho... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Cli-Mate formerly Underfloor Shop is one of the leading online retailers of wet and electric underfloor heating systems. Our aim is to supply you with the best quality product at a price that suits you; that’s why we bring you a collection of the biggest brands within the market and at the most competitive prices. With years of experience our team at the Cli-Mate understands that putting customer satisfaction first is fundamental. As such, we provide you with an unrivalled customer service via our expert team of technical designers and friendly sales staff who are happy to help you from initial purchase through to installation and after-sale care. If you have any queries, don’t hesitate to contact us and one of our advice and support team will be happy to help. If you have a project which requires underfloor heating you can request a quote by sending in your floor plans and the floor structure to sales@www.cli-mate.co.uk
Coordonnées de contact
Unit A, Rougham Industrial Estate, IP30 9ND, Bury St Edmuds, Royaume-Uni
- 01284 339669
- sales@cli-mate.co.uk
- cli-mate.co.uk
4,9
Excellent
309 avis
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Great service from these guys..
Great service from these guys... courier lost first parcel and it was replaced on the same day. Just the kind of customer support you need
21 juillet 2023
Réponse de Cli-Mate
Thanks for the review, appreciate the feedback and glad your replacement order was delivered despite the error with the courier.
Réponse de Cli-Mate
Great to hear, thanks for the review.
All materials look good
All materials look good, we’re delivered on time and we’re good value for money
16 mai 2023
Réponse de Cli-Mate
Thanks for leaving a review, the team appreciates it.
Would highly recommend
Amazing company,like always. Every time I call it looks like we know each other’s since forever Specially Brandon.
Placed the order Monday late afternoon , next morning received confirmation of the order followed by email advising the items had been dispatched for delivery next day. Delivery was made early the next day.
Great customer services.
Prices were really competitive compared to other online retailers and the goods are a high quality.
No complaints.
18 mai 2023
Avis spontané
Réponse de Cli-Mate
Great to hear you're really pleased with the service and products. Appreciate the review!
Exceptional service and very…
Exceptional service and very competitive prices.
Highly recommended.
23 mai 2023
Réponse de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Good service
19 mai 2023
Réponse de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Réponse de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
I still have not received my delivery
I still have not received my delivery, it was supposed to be next day......
Changing my rating as I did receive a courtesy call and this was more of a courier issue.
4 mai 2023
Réponse de Cli-Mate
We're sorry that we have not delivered on our great customer service on this occasion and that our courier service has failed to deliver. To enable us to continue to offer good service and meet our customers expectations at all times please email further details to sales@underfloorshop.co.uk so we can look into this further for you.
Schluter products.
I purchased schluter decoupling matt / roll, 59m of duo wall and floor heating cable along with a WiFi thermostat. Excellent quality products supplied by underfloor shop on overnight delivery.
3 mai 2023
Réponse de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Réponse de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Réponse de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Good price and fast delivery
13 avril 2023
Réponse de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Réponse de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Excellent support and sales
15 avril 2023
Avis spontané
Réponse de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Products are good but don’t hold your…
Products are good but don’t hold your breath on the next day delivery they promise!!
8 avril 2023
Réponse de Cli-Mate
We're sorry that we have not delivered on our great customer service on this occasion and that our courier service has let us down. We do keep them under review to ensure we continue to offer good service and meet our customers expectations at all times.
Bradon dealt with my enquiery with so…
Bradon dealt with my enquiery with so much knowledge and expertise he recomended the right parts which installed and worked absolutely perfect.
30 mars 2023
Avis spontané
Réponse de Cli-Mate
Thank you for taking the time to leave a review, we really appreciate it.
Brilliant company
Brilliant company, Amazing customer service and care from the start, needed a replacement underfloor manifold, the company rang me direct and advised everything i needed with a quote to follow, once ordered it arrived very quickly. Very Impressed, i wouldn't go anywhere else.
16 janvier 2023
Avis spontané
Réponse de Cli-Mate
Thanks for taking the time to leave a review, the entire team at Underfloor Shop appreciates it.
I found what I wanted easily on the…
I found what I wanted easily on the very good website and the product was delivered very quickly with full information from the transporter.
15 mars 2023
Réponse de Cli-Mate
Thanks for taking the time to leave a review, the entire team at Underfloor Shop appreciates it.
Prompt on your deliveries and your…
Prompt on your deliveries and your prices are reasonable.
14 mars 2023
Réponse de Cli-Mate
Thanks for taking the time to leave a review, the entire team at Underfloor Shop appreciates it.
Delivered as promised,no problems
13 mars 2023
Réponse de Cli-Mate
Thanks for taking the time to leave a review, the entire team at Underfloor Shop appreciates it.
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