Excellent service, parts where available for collection in 1 hour from warehouse, as an emergency job this really helped the install team.
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Lisez les avis des autres
Amazing company,like always. Every time I call it looks like we know each other’s since forever Specially Brandon. Placed the order Monday late afternoon , next morning received confirmation of the... Voir plus
L'entreprise a répondu
My recent order was my second from cli-mate.co . My first order was queried by telephone call to confirm what was ordered was correct .All correct and was delivered promptly without delay . Second or... Voir plus
L'entreprise a répondu
I needed to repair a cable feeding an underfloor heating mat which I cut during DIY activities. The website was very clear about the product range. One of Cli-mate's staff was very helpful on the pho... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Cli-Mate formerly Underfloor Shop is one of the leading online retailers of wet and electric underfloor heating systems. Our aim is to supply you with the best quality product at a price that suits you; that’s why we bring you a collection of the biggest brands within the market and at the most competitive prices. With years of experience our team at the Cli-Mate understands that putting customer satisfaction first is fundamental. As such, we provide you with an unrivalled customer service via our expert team of technical designers and friendly sales staff who are happy to help you from initial purchase through to installation and after-sale care. If you have any queries, don’t hesitate to contact us and one of our advice and support team will be happy to help. If you have a project which requires underfloor heating you can request a quote by sending in your floor plans and the floor structure to sales@www.cli-mate.co.uk
Coordonnées de contact
Unit A, Rougham Industrial Estate, IP30 9ND, Bury St Edmuds, Royaume-Uni
- 01284 339669
- sales@cli-mate.co.uk
- cli-mate.co.uk
4,9
Excellent
309 avis
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Good company to deal with
Good price and quick delivery. Great customer service. Answered email queries before purchase and after purchase technical team were very helpful answering my set up queries.
27 février 2023
Réponse de Cli-Mate
Thanks for taking the time to leave a review, the entire team at Underfloor Shop appreciates it.
Good service, good price 👍
Good service, before during and after. No problems at all.
The price was also as good as anywhere. What's not to like.
2 mars 2023
Réponse de Cli-Mate
Thanks David for taking the time to leave a review, the entire team at Underfloor Shop appreciates it.
Website offered next day delivery but not received
The first item on my order was delivered one day late and I was disappointed to find that the other part of my order was delayed. Promised it by the end of the week, and when it didn't arrive, promised again by the end of the next week. Had to call as no response to emails I sent
1 mars 2023
Réponse de Cli-Mate
We're sorry that we have not delivered on our great customer service on this occasion. We are reviewing supply demands at this time to ensure we continue to offer good service and meet our customers expectations at all times.
Excellent service
I had a query with my order and Underfloor Shop responded immediately and sorted out my problem. I would certainly use them again.
1 mars 2023
Réponse de Cli-Mate
Thanks for taking the time to leave a review, the entire team at Underfloor Shop appreciates it.
Réponse de Cli-Mate
Thanks for taking the time to leave a review, the entire team at Underfloor Shop appreciates it.
Réponse de Cli-Mate
Thanks for taking the time to leave a review, the entire team at Underfloor Shop appreciates it.
Fast delivery,item as described and…
Fast delivery,item as described and well packaged
28 février 2023
Réponse de Cli-Mate
Thanks for taking the time to leave a review, the entire team at Underfloor Shop appreciates it.
This company is excellent.
This company is excellent.
So easy to order and service 1st class.
Will certainly use again.
27 février 2023
Réponse de Cli-Mate
Great to hear from you Richard, thanks for the review, it's great to hear!
Communication was superb
Communication was superb! Immediate replies to my questions. Delivery was next day- with a one hour time slot.they were on time and the parcel was well wrapped.
If only all companies were as good as this
9 février 2023
Réponse de Cli-Mate
Thank you for your review, all at the Underfloor Shop really appreciates it.
Réponse de Cli-Mate
Great to hear from you Kevin, thanks for the review!
Great advice and fast delivery thanks
30 janvier 2023
Réponse de Cli-Mate
Thanks for leaving a review, we'll let the team know.
Best price and arrived on time.
31 janvier 2023
Réponse de Cli-Mate
Thanks for the feedback, good to hear you were happy with the service and price.
Helpful team, efficient service
I ordered some valves from Underfloor Shop. They arrived next day, but unfortunately weren't exactly what I needed. The Underfloor Shop sales team replied quickly & suggested I returned them for a full refund. Overall a hassle-free experience & I will buy from Underfloor Shop again.
20 janvier 2023
Réponse de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Réponse de Cli-Mate
Thanks for leaving a review, we appreciate you taking the time and it's great to hear such positive comments from customers and we'll share this with the team.
Underfloor Shop
Website good/ delivery excellent
Website was clear and easy to use. Once ordered the products were delivered as promised.
11 janvier 2023
Réponse de Cli-Mate
Thanks for leaving a review, we appreciate you taking the time and it's great to hear such positive comments from customers and we'll share this with the team.
Underfloor Shop
Excellent service
Excellent service. Free next day delivery with good tracking so I was confident that I could book my customer in knowing I would have the part I needed. Good price too with derailed description of the part required. All round good service delivered, can't fault I'm any way.
5 janvier 2023
Réponse de Cli-Mate
Thanks for leaving a review, we appreciate you taking the time and it's great to hear such positive comments from customers and we'll share this with the team.
Underfloor Shop
Fast Efficient service
Fast Efficient service. Good Prices and availability. Staff very helpful with good on line service. Goods despatched and arrived on time as expected.
5 décembre 2022
Réponse de Cli-Mate
Thanks for leaving a review, we appreciate you taking the time and it's great to hear such positive comments from customers and we'll share this with the team.
Underfloor Shop
Excellent service
Excellent service. Part arrived the next sat and was reasonably priced. Would definitely recommend.
7 décembre 2022
Réponse de Cli-Mate
Thanks for leaving a review, we appreciate you taking the time and it's great to hear such positive comments from customers and we'll share this with the team.
Underfloor Shop
Great thanks
2 décembre 2022
Réponse de Cli-Mate
Thanks for leaving a review, we appreciate you taking the time and it's great to hear such positive comments from customers and we'll share this with the team.
Underfloor Shop
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