Giacom Avis 

More and more reports on here discussing this insulting service charge of £100pm because you're not earning them enough money.
I have used giacom for over 8 years and like a few people I don't generate alot of business, being a very small business myself. Other than reselling the services they pass on, which I pay for every month, I don't use any of these "services" they are using as an excuse for this made up charge. I could count on one hand the amount of times I've used their customer support or anything else they do outside the cloud services.
The email I, and others, have received is very condescending and pretty much reads as "We can't be bothered with you little fish so here's and big charge for nothing, either pay up or ship out"
Called customer services to be told that I'd need to be breaching the £4k per month sales to waive the fee which explains more about who they want to keep onboard and who they couldn't care less about. Ironically they promote themselves as a "customer-first cloud services distributor" when really it's money first as you're only getting shafted or they'd rather you left if you're not bringing in enough money for them.
Hiding behind some nonsense that this will allow them to provide better service so surely the right way to do it is if you can bring in £4k+ then you'll get access to the better services. Not, charging the people at the lower end a fee that will destroy the small margins they are already making on the services, whilst letting the bigger players avoid a fee they could easily afford. I wonder if you're now being run by ex-government officials with this idea of charge those that can't afford it and let the big players get off scott free.
The reply I got from the customer service guy was pretty much like the letter. "We've sent you a letter to say we're changing so..................deal with it"
Sounds like they know it's a completely shady move but they're just going to dig in and it'll work out best for them and we'll just be a distant memory. My feedback is being relayed to management internally but you can imagine how useful that's going to be!
I have recommended Giacom to a few contacts over the years but if this the road you're going to go down you can be sure I'll make a point of letting everyone know how you value customers these days.
Utterly disgraceful, shameless extortion of small businesses which are probably already struggling during these times.

You should be ashamed of yourself, but you won't.

Unbelievable letter received - been with Giacom for about a year and we are now being charged £100 a month for nothing - just to have an account open with them!! What?!

We have been growing but obviously not fast enough for them so they are introducing a fee to access support - a service we have never used and will never use as we have our own in-house engineers.

Spoke to Pax8, had a demo, been onboarded and now moving all clients. To be frank Pax8 system is better, more transparent and will integrate better with our systems.
So long Giacom - small businesses like us are better off without companies like you.

I'm in a similar position having been a customer for years with a monthly spend averaging anywhere between £100 and £150. Out of the blue I received a letter stating that Giacom would start applying a £100/month service fee to my account from November onwards in order to help them better their service. I can't even remember the last time I contacted them with a support query as I handle all of that aspect myself.

The wording of the letter was belittling and hugely disappointing, to say the least. I also feel the letter is misleading when it states 'This charge will help us to continue to deliver a great service to our partners'. The reason? I simply don't believe that any company will pay this fee in order for Giacom to better their service.

Those companies liable for the service fee will move to a rival provider. This will surely end up having an impact on their larger clients who have had the service fee waived anyway?

This is the first time I have ever chosen to leave a poor review for a company, but Giacom needs to be called out on this.

Yes, I too got that terse letter from the CFO informing me that they would take £100+VAT per month for a so-called 'Service Fee'.

Invented, or what?

This fee hadn't existed in the 8 years that I'd been with them.

Service fee? I hadn't needed to contact them in the last 8 years, so, what service?

They have to provide their systems anyway. So that they can offer their products to us. So that they can mark up and make their usual profits of 20% or more.

I haven't spoken to them in over 8 years. I provide all the technical support to my customers. So, I think that the CFO might as well have said, "Small businesses, we have grown off of the back of you over the years and we no longer need you. Medium sized businesses, if you can't bring us enough revenue, we no longer need your help either".

So, like others here, it's goodbye Giacom. It will cost us time and money to move my customers away from you but even if I have to settle up outstanding M365 contracts, I'll do that before your deadline date. You are not getting £100 per month from me.

Moving to PAX8.

Been with these people for along time, even with previous businesses, their prices kept hiking but assumed inflation. Until I get a letter in the post asking for £100 / month on top of their subscriptions!!

£100 service charge. For what? On top of all of the price increases. Stay away, stay farrrr away. Move to PAX8 like the rest of us

I too will be cancelling my account with them. £1200 per annum service charge is just pure greed.

I too am very disappointed. We have been with Giacom in excess of 9 years and have had little contact, everything runs very smoothly. We received a letter saying they will charge us an additional £100 per month to stay. I will certainly not be doing this! Discussed it over the phone and they just don't want small customers anymore so the price rise clearly made to encourage us to leave. Avoid.

Very disappointed. We are a small growing business and started using Giacom to resell software to our customers. A short time into the contract Giacom have written to say they will charge us £100 per month for us to stay as their partner. I will certainly not be doing this - very poor service. Beware.

Like others I am unhappy about the price increases and introduction of fees.
For Exchange I'm much better off using Microsoft, it's cheaper and the support is better.

We have been using Giacom for a number of years - reselling email accounts for our client base. Our spend is relatively small, but it's a good number of email accounts every month.

Today we received a letter from them essentially telling us that in a few months time, an additional £100 per month will be added to our account because we don't spend enough. We hardly ever contact them for support so feel that this is their way of really shafting small businesses and customers and goes completely against the values they once offered and stood for.

Whilst I understand that changes have to happen in business, the way they have gone about it, is fairly, well 'screw you' in its appearance. The letter is very matter of fact and their way of saying we don't want you as a customer anymore.

So if you're a small business or agency looking to resell licences - give Giacom a wide birth. They're no longer interested in your business and you'll be fleeced an extra £100 a month for the privilege.

Starting this on with "Absolutely Shocking" My customers emails went down on the 17th March and now the 29th March and still not working correctly. With no call backs or updates. As a self employed consultant and having these customers for over 15 years Giacom's LACK of URGENCY has cost me these always happy customers. I would take and will take my I.T resources elsewhere.

We have been a Giacom reseller for several years and they are a fantastic company to deal with. The suite of products that they offer are excellent and both technical support and customer service are outstanding. They deal with issues swiftly and professionally and are great to deal with.

Been using them for a number of years. In December '21 they increased the prices by over 60%!
I contacted support and this is no error just their new pricing. This is an obscene increase and will see my now having to go to the trouble to move my clients mailboxes elsewhere to a better company.

Avoid!

Awful company, if you require direct assistance from Microsoft you will end up playing pass the ticket between teams in Giacom and you are lucky if your ticket gets to Microsoft within 4-5 days. Avoid them and use a more professional cloud provider.

I love getting my cloud services from Giacom, rather than direct from source. Setting up new services or new customers is really easy, prices are good, often with a smaller commitment required than going direct, and the tech support is amazing.

We have used Giacom for years and cannot fault their service or their products! Their support, when we have needed it, has been knowledgeable and friendly and they are continually bringing new products to market to help us grow our business.

To be fair, they do go out of their way to help if any issues arise. In addition to that, there's good features and services making their way into the market. Well done.

We are a small MSP and have been with Giacom for a year or more. Their customer support is second to none and we are delighted that this hasn't changed over the period we've been with them. 100% Recommended.

In all the years I have been dealing with Giacom, I have found their service first class. Better than first class in fact but I can’t think of the right superlative!

Their response to Support Tickets is always prompt and complete and reinforces my continued confidence in dealing with them.