Fast delivery, just one day my order arrived. I’m happy with the way the covers fit, good well made quality material. Mia from customer service was very helpful and pleasant
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Lisez les avis des autres
Definitely like the fact I could buy a replacement set of covers, for my garden sofa. Unfortunately the quality wasn't of the standard we had before and they don't appear to be water prove. They were... Voir plus
L'entreprise a répondu
Extremely quick delivery in two days . Very well packed and helpful delivery man who was very friendly and as noticed we were elderly helped making sure the boxes were placed as near to door as possib... Voir plus
Hi I had a few problems at first but customer service was absolutely amazing. They sorted my problem out very fast and efficiently iam very happy with my order and their egg chairs are really lovely... Voir plus
À propos de l'entreprise
- Magasin de mobilier de jardin
- Aire de barbecue
- Fabricant de meubles
- Jardin
- Magasin d'ameublement d'extérieur
- Magasin de tapis
Écrit par l'entreprise
Did you buy your house because of the great garden, but never use it? Invest in a comfortable Club Rattan Garden set and finally enjoy your outdoor space! Surely, this will be the Summer of barbecue parties, endless lazy afternoons and a cocktail... or two. With our great selection of Garden Sets, Umbrellas, Barbecues and Rugs, you have found your one stop shop Outdoor Entertainment! We love living outside, so we make our premium quality rattan furniture comfortable and durable. The dimensions are generous and the cushions are thick and comfortable. Most of our furniture gets delivered to you fully assembled, but some need a little bit of "putting together". (This will earn you that cold drink though, wink, wink!) Don't forget to complement your new garden set with a fancy umbrella to give you enough shade on a sunny day. Add an outdoor rug too, to finish that ultimate outdoor living look.
Coordonnées de contact
No Showroom - Head Office - Harlow Enterprise Hub, GF10, CM20 2NQ, HARLOW, Royaume-Uni
- 0800 772 3766
- info@clubrattan.co.uk
- clubrattan.co.uk
4,4
Excellent
774 avis
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A répondu à 80 % de ses avis négatifs
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Really responsive and quick delivery
10 mars 2025
Réponse de Club Rattan - Furniture for Outdoor Living
Thank you for your feedback!
We're glad to hear the delivery went smoothly and that we were able to assist with the small issue you mentioned. It’s great to know you're pleased with the depth of the seats – we hope you enjoy them even more once everything is set up! We look forward to hearing your thoughts after you’ve had a chance to use the set.
Feel free to reach out if you need any further assistance.
AVOID!
AVOID!!
I ordered garden furniture from this company in 2019 and could not fault them. Quality item and great customer service. I can only assume they have been taken over as my recent experience when replacing the previous garden furniture has been shocking.
The delivery driver tried to get me to leave immediate feedback on Facebook for a company with a completely different name. The item is basically cheap crap, no longer has the Club Rattan logo and I can be certain this will not last me 6 years like the other set. The cushion depth is not as advertised and the table top wobbles as the screws are too long for the holes. I have emailed them today to give them chance to resolve my concerns and have had a passive aggressive response which shows they didn't read my email in full and literally do not care. On top of this they are trying to get me to pay £95 to return the item, when their website clearly states they will cover the cost of the return if the item is faulty which is breaking trading laws!
They are absolutely not the same company they were in 2019, so I would advise anyone to avoid and if you really want cheap quality with thin cushions, go and pay half the price in B&M, at least they don't try and pretend you're getting something you're not.
15 mars 2025
Avis spontané
Incorrect colour of coner sofa.
Incorrect colour of coner sofa.
Told our coluor was out of stock still on sale. £100 POUND MORE EXPENSIVE
Left huge box bigger than a door
Weighing 120kg blocking garage door and drive for 7days.
Still waiting for refund.!!!
7 mars 2025
Réponse de Club Rattan - Furniture for Outdoor Living
Dear Garry Potter ,
We sincerely apologize for the mistake and for delivering the wrong product. We also regret that the process of resolving this situation did not go as smoothly as we all would have liked.
From the very beginning, we remained in constant communication, doing our best to find the most suitable solution. Unfortunately, the originally ordered set was no longer available, which we informed you about. We presented several alternative options, including the same but upgraded set with a higher-quality tabletop, along with a discount to minimize the price difference. We also offered to collect the incorrect item asap and deliver the new set.But in the end we didn't get an answer, only accusations.
The pickup process took longer primarily due to ongoing discussions regarding the available options. However, as soon as the item was collected, we immediately processed the refund. Please note that the time it takes for the refund to appear in your account depends on your bank’s processing times, which can take a few days.
We always strive to provide the best possible service and offer solutions tailored to our customers’ needs. We regret that we couldn’t reach a resolution in this case. If there is anything else we can assist you with, please don’t hesitate to reach out.
Absolutely amazing customer service
Absolutely amazing customer service. They searched the warehouse for some cushion covers for a garden sofa. Emailed me to say they were now online to order and currently waiting for my delivery. Above and Beyond
14 mars 2025
Avis spontané
Easy to order
Easy to order. Very well priced package. Excellent communication re; delivery which was very quick & driver was very polite & helpful
5 mars 2025
Speedy delivery well packaged easy to…
Speedy delivery well packaged easy to put together
3 mars 2025
Great service and product is fantastic…
Great service and product is fantastic quality
23 février 2025
Good value and quality rattan furniture
We ordered the Ashley Rattan 9 person corner sofa and the furniture is good quality and the bits that you have to assemble are easy to do. Only issue I had is that the delivery agent did not turn up with the goods on 2 occasions.
18 février 2025
Really quick delivery The service I've recieved havery s been…
The service I've recieved has been great i ordered late on a Wednesday night and it came on the following Tuesday it's such a quick delivery I've not yet opened my corner unit yet and put it together so I carnt comment on that I will put a review on it when it's put up .the delivery driver brought it right down my drive so we did have to take it far round the back garden he was a really nice man.
20 février 2025
Excellent service arrived in package…
Excellent service arrived in package no damage brilliant
Thankyou p Dawson
20 février 2025
Was advised every step of the delivery…
Was advised every step of the delivery excellent communication
20 février 2025
Lovely garden furniture
Ładne meble ogrodowe. Dobrej wielkości. Naprawdę dobra jakość pokrowca przeciwdeszczowego. Bardzo polecam
18 février 2025
Harmony R/H corner garden furniture
I purchased the Harmony R/H corner unit with Chair and bench with coffee/dining table, Great product Great Price and looks superb, just need the nice weather to enjoy it fully.
19 février 2025
Really good experience ,delivery was…
Really good experience ,delivery was quick customer service excellent. We are looking forward to our new garden furniture in our new house . Have not been able to check over the furniture as went straight to storage .
29 janvier 2025
Speedy delivery of a great product
Speedy delivery of a great product. The new sofa and table covers appear much more robust than our original ones too!
27 janvier 2025
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