Extremely quick delivery in two days . Very well packed and helpful delivery man who was very friendly and as noticed we were elderly helped making sure the boxes were placed as near to door as possib... Voir plus
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Lisez les avis des autres
Definitely like the fact I could buy a replacement set of covers, for my garden sofa. Unfortunately the quality wasn't of the standard we had before and they don't appear to be water prove. They were... Voir plus
L'entreprise a répondu
Hi I had a few problems at first but customer service was absolutely amazing. They sorted my problem out very fast and efficiently iam very happy with my order and their egg chairs are really lovely... Voir plus
Friendly customer service, answered my messages promptly. New cat scratching post for my little menaces they love it. Highly recommended company. Thanks for all your help.
À propos de l'entreprise
- Magasin de mobilier de jardin
- Aire de barbecue
- Fabricant de meubles
- Jardin
- Magasin d'ameublement d'extérieur
- Magasin de tapis
Écrit par l'entreprise
Did you buy your house because of the great garden, but never use it? Invest in a comfortable Club Rattan Garden set and finally enjoy your outdoor space! Surely, this will be the Summer of barbecue parties, endless lazy afternoons and a cocktail... or two. With our great selection of Garden Sets, Umbrellas, Barbecues and Rugs, you have found your one stop shop Outdoor Entertainment! We love living outside, so we make our premium quality rattan furniture comfortable and durable. The dimensions are generous and the cushions are thick and comfortable. Most of our furniture gets delivered to you fully assembled, but some need a little bit of "putting together". (This will earn you that cold drink though, wink, wink!) Don't forget to complement your new garden set with a fancy umbrella to give you enough shade on a sunny day. Add an outdoor rug too, to finish that ultimate outdoor living look.
Coordonnées de contact
No Showroom - Head Office - Harlow Enterprise Hub, GF10, CM20 2NQ, HARLOW, Royaume-Uni
- 0800 772 3766
- info@clubrattan.co.uk
- clubrattan.co.uk
4,4
Excellent
773 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Everything went to plan
Everything went to plan kept in touch with us about delivery just what we wanted.
26 janvier 2026
Réponse de Club Rattan - Furniture for Outdoor Living
Dear Mr Lay,
Thank you very much for your positive feedback. We are really pleased to hear that everything went to plan and that you were satisfied with the delivery communication.
We truly appreciate your support and hope to serve you again in the future.
Kind regards,
Club Rattan
Réponse de Club Rattan - Furniture for Outdoor Living
Dear Colin,
Thank you very much for your wonderful review! We are delighted to hear that you are happy with our service, delivery, and furniture.
We truly appreciate your support and hope you enjoy your purchase.
Kind regards,
Club Rattan
Great customer service
Great customer service. Highly recommend using this company. Excellent shopping experience. Free delivery was an added bonus. I will definitely buy from them again.
16 février 2026
Réponse de Club Rattan - Furniture for Outdoor Living
Dear Maggie,
Thank you very much for your lovely review and for recommending our company. We are delighted to hear that you had an excellent shopping experience and appreciated our free delivery service.
We truly value your support and look forward to welcoming you again in the future.
Kind regards,
Club Rattan
Harmony RH corner set with rising firepit table- excellent quality and value
We bought from Club Rattan based on reviews and so far aren't disappointed! We bought the Harmony RH corner set with rising fire pit table; Communication pre sale was good, delivery was within stated time and courier contacted us the day before delivery to arrange. The furniture was very well packaged and secure. Built the furniture today and very impressed with the quality of it all. Some assembly is required, and instructions aren't much help! Just need some common sense to work it out , it didn't take us too long, a couple of hours max. It will need two people to assemble as it is quite heavy. We looked at many different Rattan furniture sites- some prices were a bit cheaper, but had a few issues on reviews. We looked in garden centres too, the quality was probably better but the price was out of our range. Club Rattan had what we wanted, the price was good and the reviews were all really good. So we took a chance. Very pleased with the furniture and the cushions are really thick and comfortable. My wife's hard to please, but even she is impressed with it!! Haven't tried the firepit yet, need to get a gas bottle, it is only February! I'll update the review when we get to use it! If your are undecided on buying, I really don't think you'll be disappointed with Club Rattans furniture. This set is perfect for our needs and hopefully will give us many years of good usage. One big bonus is the rain cover - i wasn't expecting this to be too good, but it really is!! Very good heavy material, so unlikely to blow away if secured with the buckles! and tie straps. And, it's separate covers for the firepit and the corner set meaning it's unlikely to sag and collect rain in it. Also has breathing vents in it. Very impressed for the price!
11 février 2026
Réponse de Club Rattan - Furniture for Outdoor Living
Dear Ashton,
Wow – thank you so much for taking the time to leave such a detailed and thoughtful review. We truly appreciate it.
We are delighted to hear how pleased you are with the quality, packaging, and overall experience, and especially that the set met your expectations after comparing different options. It’s also great to know the rain covers were a pleasant surprise!
Thank you again for choosing Club Rattan. We hope you enjoy your Harmony set for many years to come – and we look forward to hearing what you think once you’ve tried the firepit!
Kind regards,
Club Rattan
Received much later than delivery date
Received much later than delivery date. But daughter loves her mattress. Thank you
10 février 2026
Réponse de Club Rattan - Furniture for Outdoor Living
Dear Emily,
Thank you very much for your lovely review and for your understanding regarding the delay. We truly appreciate your patience.
We’re so pleased to hear that your daughter loves her mattress — that’s wonderful to know!
Thank you again for choosing us.
Kind regards,
Club Rattan
good value for money and looks…
good value for money and looks nice,Dont know how it will wear as its not summer yet but hopefully should be good
11 février 2026
Réponse de Club Rattan - Furniture for Outdoor Living
Dear Mr Hawes,
Thank you very much for your kind review. We’re delighted to hear that you’re pleased with the value and appearance of your furniture.
We’re confident it will serve you well through the summer months and beyond, and we hope you enjoy using it when the warmer weather arrives.
Kind regards,
Club Rattan
Great quality and service
Lovely and stylish set. Super quality and comfortable, Great customer service. Only thing missing now is some sunshine but it's only February so there is hope we will enjoy this stunning garden set.
11 février 2026
Réponse de Club Rattan - Furniture for Outdoor Living
Dear Elaine,
Thank you so very much for your lovely review. We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you’re pleased with the style, quality and comfort of your set, as well as our customer service. Now we just need the sunshine to arrive!
Customer satisfaction is always our top priority, so your kind feedback truly means a great deal to us.
Thank you again for your support.
Kind regards,
Club Rattan
Furniture
The furniture is good quality and well made had some furniture missing at the beginning but was sorted pretty quick plus the delivery by reddo transport was very good
26 janvier 2026
Réponse de Club Rattan - Furniture for Outdoor Living
Dear Dave,
Thank you very much for your positive feedback. We’re pleased to hear that you’re happy with the quality of the furniture and that the missing items were resolved quickly.
It’s also great to know that you were satisfied with the delivery service.
We truly appreciate you taking the time to share your experience.
Kind regards,
Club Rattan
Club Rattan are a pleasure to deal…
Club Rattan are a pleasure to deal with. All questions answered quickly and efficiently. Delivery was great and the furnature is first rate, great quality, great look great price.
26 janvier 2026
Réponse de Club Rattan - Furniture for Outdoor Living
Dear Mark,
Thank you very much for your fantastic review. We’re delighted to hear that you found us a pleasure to deal with and that all your questions were answered promptly and efficiently.
It’s wonderful to know you’re happy with the delivery and that the furniture met your expectations in quality, appearance and value.
We truly appreciate your support.
Kind regards,
Club Rattan
The rattan quality is excellent and the…
The rattan quality is excellent and the shipment was remarkably fast.
23 janvier 2026
Avis spontané
Réponse de Club Rattan - Furniture for Outdoor Living
Dear Dan,
Thank you very much for your kind review. We’re delighted to hear that you’re pleased with the quality of the rattan and the speed of delivery.
With spring just around the corner, we hope you’ll soon be able to enjoy your furniture to the fullest.
We truly appreciate your support.
Kind regards,
Club Rattan
Réponse de Club Rattan - Furniture for Outdoor Living
Dear John,
Thank you very much for your great review. We’re delighted to hear that everything was as described, delivered quickly, and met your expectations in terms of quality.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Club Rattan
Absolutely so pleased with this garden…
Absolutely so pleased with this garden furniture, it looks stunning and the cushions are so thick and well made, was delivered in under a week and the delivery driver was so helpful and really pleasant, can't fault this company one bit, just looking forward to the better weather now 👍🌞
14 janvier 2026
Réponse de Club Rattan - Furniture for Outdoor Living
Dear Yvette,
Thank you very much for your wonderful review, and please accept our apologies for the late reply.
We are delighted to hear that you are so pleased with your garden furniture, especially the quality of the cushions and the delivery service. It’s great to know everything met your expectations.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Club Rattan
Great price, great delivery
Great delivery - super quick especially over the Xmas period. Well packaged. Items robust and well made. Prices really good. This is the 2nd time I have ordered from them and both times have been really positive
27 décembre 2025
Réponse de Club Rattan - Furniture for Outdoor Living
Dear Sheila,
Thank you so much for your lovely review, and please accept our apologies for the delayed reply.
We are delighted to hear that both of your orders have been positive experiences, with quick delivery, well-packaged and robust items, and good value for money. Your continued support means a lot to us.
Kind regards,
Club Rattan
Delivered in a timely manner
Delivered in a timely manner. Furniture cover appears good, robust quality.
8 décembre 2025
Réponse de Club Rattan - Furniture for Outdoor Living
Dear Graham,
Thank you very much for your review and please accept our sincere apologies for the late response to your feedback.
We truly appreciate you taking the time to leave a comment. We are pleased to hear that the furniture cover met your expectations in terms of quality and robustness.
Thank you again for sharing your opinion with us.
Kind regards,
Club Rattan
Réponse de Club Rattan - Furniture for Outdoor Living
Dear Patricia,
Thank you very much for your kind review. We are delighted to hear that you are happy with both the product and the delivery service.
Your feedback is truly appreciated, and we would like to apologise for the late response to your review. We always value every opinion shared with us.
Thank you again for taking the time to leave your comment.
Kind regards,
Club Rattan
Fast delivery excellent quality
12 novembre 2025
Réponse de Club Rattan - Furniture for Outdoor Living
Dear Nicola,
Thank you very much for your kind feedback. We are delighted to hear that you were pleased with the fast delivery and excellent quality of the product.
We would also like to apologise for the late response to your review — we truly appreciate every comment we receive.
Thank you again for taking the time to share your experience.
Kind regards,
Club Rattan
Réponse de Club Rattan - Furniture for Outdoor Living
Dear Richard,
Thank you very much for your lovely feedback. We are delighted to hear that you are satisfied with the quality of the product and the very quick delivery.
Please also accept our apologies for the late response to your review — we truly appreciate you taking the time to share your opinion with us.
Thank you again for your support.
Kind regards,
Club Rattan
NEW Great resolution to our problem : ORIGINAL I must just be unlucky
Upgraded to 5* customer services kicked in, offered an upgrade that was in stock. We're very happy with the set that was delivered.
I must just be unlucky, but im not finding dealing with Club Rattan a particularly easy experience. We've had delivery date after delivery date including Christmas Day given to us, and now all the tracking links on our order have been removed. The only message I am getting from customer service is that all our deliveries are delayed. I thought I was buying one of two sets left in stock in the clearance sale. Well at least the cover was delivered, shame there's nothing for it to cover.
I just think their customer service communications need to imporve, every step of the way, it's me that has had to chase them for information rather than them keep in touch with us.
I am just hoping when everything finally arrives, its as good as everyone elese's reviews suggest they are.
1 novembre 2025
Avis spontané
Réponse de Club Rattan - Furniture for Outdoor Living
Dear Stephen,
Thank you very much for sharing your detailed feedback, and please accept our apologies for the delayed response to your review.
We are very pleased to hear that the resolution met your expectations and that you are happy with the set that was delivered. At the same time, we sincerely apologise for the communication issues and delays you experienced — we truly appreciate your patience and understanding throughout the process.
Your feedback is extremely valuable and helps us continue to improve our service for all customers.
Kind regards,
Club Rattan
Efficient service
26 septembre 2025
Réponse de Club Rattan - Furniture for Outdoor Living
Dear Susan,
Thank you very much for your kind review. We’re delighted to hear that you found our service efficient.
Please also accept our apologies for the late reply to your feedback — we truly appreciate you taking the time to share your opinion with us.
Kind regards,
Club Rattan
Rattan covers orders
Good experience from ordering to delivery. Quality products however a bit more expensive but that could be for the quality.
24 septembre 2025
Réponse de Club Rattan - Furniture for Outdoor Living
Dear R W,
Thank you very much for your feedback. We are pleased to hear that you had a good experience from ordering through to delivery and that you are satisfied with the quality of the products.
Please also accept our apologies for the late response to your review. We truly appreciate you taking the time to share your opinion with us.
Kind regards,
Club Rattan
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