CNICK Avis 

129
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

My payment ring has turned out to be an incredibly convenient and useful product. What impressed me even more was the support team. I turned out to be quite a challenging customer: I changed the... Voir plus

Noté 5 sur 5 étoiles

I lost my gen 2 ring and was unsure what to do. I contacted support and Nutsa one of the customer care agents guided me through all the steps I needed to block the lost ring including offering help to... Voir plus

Noté 2 sur 5 étoiles

So I bought a CNICK ring as a wedding ring and bought the platinum one that they advertised as being really durable. Two years later.....it's an absolute state. Functionality honestly is incredible,... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ich war gespannt, ob alles mit der Lieferung so gelingt. Der Titanium-Ring wurde innerhalb von drei Tagen aus Polen geliefert. Die Zahlungs-Registrierung mit Fidesmo und meiner dort angebotenen Bank... Voir plus


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4,2

Bien

TrustScore 4 sur 5

129 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 77 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,2

Tous les avis

(129)

63 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent service

I recently had the pleasure of using the CNICK service, and I must say, it was an outstanding experience. The connection of the ring to my Tesla car was incredibly fast and easy, making the entire process seamless and hassle-free. The team's professionalism and efficiency truly exceeded my expectations. I highly recommend CNICK to anyone looking for a reliable and innovative solution for their Tesla. Five stars all around!

15 février 2025
Avis spontané
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Réponse de CNICK

Saso, your feedback helps us continue to grow, and we’re so grateful for your support!

Noté 5 sur 5 étoiles

Amazing customer service

Beautiful ring, lovely to wear and looks fantastic.
Fantastic customer service from Nutsa. I had a problem with my cnick ring not working properly so I contacted customer service, the reply was quick and helpful, after several attempts to fix the problem with no success, I was asked to send the ring back for a replacement. I look forward to this arriving.
Very promt and very helpful, would definitely recommend.
**UPDATE**
I have now had my replacement ring for a week, working perfectly and had plenty comments on how nice it looks (I have the opal one) thanks again cnick, if only everyone's customer service was as good as yours :-)

1 février 2025
Avis spontané
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Réponse de CNICK

Tina, We're so glad you had a great experience! Your kind words mean a lot and keep us motivated to do our best.

Noté 5 sur 5 étoiles

Fantastic customer service

Had a problem with a paying ring. This was sorted out very quickly. They are sending me a new one. The ring itself is really good. This is the best customer services I have encountered. All my emails and questions were answered very quickly and clearly. These are great people to deal with. Thank you

1 février 2025
Avis spontané
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Réponse de CNICK

Jay, We're really happy to hear you had a great experience! Your support means a lot to us.

Noté 5 sur 5 étoiles

Connected to my Tesla very easy

Connected to my Tesla very easy, sorting the bank cards took me a little longer but all in i would definitely recommend getting one so easy paying for things at the checkout.

2 février 2025
Avis spontané
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Réponse de CNICK

We're really happy to hear you had a great experience! Your support means a lot to us.

Noté 1 sur 5 étoiles

Useless piece of trash

Ring is very intermittent. Sometimes it reads, sometimes it doesn't, other times it says to present again, so it knows of the attempt but won't process. Very frustrating. Reported this to support that take ages to respond and randomly close off tickets.

After months of back and forth and useless replies from the support mailbox that ask questions I've already answered I asked to raise a complaint.

They ignored this. I have now asked for a refund. I suspect they will ignore this too, so I'll have to claim through my credit card.

Edit: they have still not responded to me asking to open a complaint. They did agree to me returning the ring but unlawfully stated the postage is not refundable, when it definitely is their legal obligation to do so.

Normally I would just give my account of my experience and it could have just been one dodgy ring, but their complete lack of coordination and now brazenly following unlawful practices I would warn anyone from dealing with this company. (I cite consumer rights act).

28 janvier 2025
Avis spontané
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Réponse de CNICK

We apologise for the inconvenience. After thoroughly reviewing your case, we found no issues with the ring. It appears that the card connected to your ring may have issues, impacting its functionality. As part of the resolution, a full refund was offered to you immediately, and we have provided a return label.

Noté 5 sur 5 étoiles

Great ring, great service.

I recently had a problem with my Cnick ring that the stone on it popped out. I contacted customer service and in no time she got me a replacement ring. They replied back very quick.
Great service for a wonderful product.

21 janvier 2025
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Réponse de CNICK

Ana, We're so glad you had a great experience! Your kind words mean a lot and keep us motivated to do our best.

Noté 5 sur 5 étoiles

I LOVE CNICK

I already have payment rings from two other companies, but CNICK stole my heart ❤ It's exactly what I was looking for. It looks fantastic on a small women's hand. The OPAL version shimmers beautifully in the light, attracting attention and surprise 😉 It is very comfortable, thin. Setup is hassle-free and the ring works flawlessly. Finally, you don't have to think about your payment card, phone, charger or worry about getting your device wet. CNICK's service level is at the highest level. The only thing that caused me a problem was the long delivery due to the fault of the ARAMEX carrier, which took 2 weeks. I highly recommend the ring and the CNICK company and I am waiting for the next colors 😉

1 janvier 2025
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Réponse de CNICK

Anna, We're so happy you had a great experience! Your support truly means a lot and keep us motivated to do our best.

Noté 5 sur 5 étoiles

Purchased on Amazon do usual good…

Purchased on Amazon do usual good service from them. Delivered next day. The ring itself is much better than i expected. Really nice quality and thin so not bulky on the finger. Took no time at all to set up. I had already set up a curve account amd added my payment card. Activating the ring with Fidesmo took seconds. Have used the ring for lots of purchases at different retailers and always works first time. Just make a fist and tap your knuckle on reader, not the ring itself. No need to carry a wallet and bank cards anymore. Brilliant bit of kit.

24 décembre 2024
Avis spontané
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Réponse de CNICK

Mark, We're so happy you had a great experience! Your support truly means a lot.

Noté 4 sur 5 étoiles

Happy now thank you

My order has not arrived, when I asked online where it was I received a message saying I had already had it delivered. I have not! No phone number and the chat bot is useless

Update. I quickly heard back from the company. Apparently I have an incorrect order number and they are dealing with my order. Thank you for a fast response look forward to receiving my goods in due time
Update. Ring has arrived. It’s beautiful. Very happy. May be wise to make the point more obvious on the website about an 8 week wait for silver products to avoid disappointment. Happy now thank you

17 décembre 2024
Avis spontané
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Réponse de CNICK

Janet, Your support truly means a lot and keep us motivated to do our best.

Noté 5 sur 5 étoiles

More convenient than my McClear

Had two rings from another provider, so moved onto this. Very impressed, good choice of ring styles, thin & always seems to work. Had a hiccup connecting it to the app, but took the ring off my finger and placed it against the phone. Even works through my motorbike gloves.

11 décembre 2024
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Réponse de CNICK

Jake, We're so happy you had a great experience! Your support truly means a lot and keep us motivated to do our best.

Noté 5 sur 5 étoiles

Works as promised

Works as promised. I never have to worry about my phone having enough charge nor if I have my card on me with the ring. I can wash my hands frequently with it on. It's a peace of mind for me.

3 octobre 2024
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Réponse de CNICK

Zurab, We're so happy you had a great experience! Your support truly means a lot and keep us motivated to do our best.

Noté 5 sur 5 étoiles

Funktion und Service vom Feinsten

Meinen aktuellen Tesla-Ring in 940er Silber von CNiCK.IO nutze ich mit der Bezahlfunktion über eine kostenlose CURVE-Kreditkarte, die ich über Fidesmo meinem eigentlichen Bankkonto zuordne. Dadurch entstehen mir keine Mehrkosten.
Derzeit kann man jedoch aufgrund der Übergangsfrist der Giro-Card-Abschaltung noch nicht überall mit Mastercard bargeldlos bezahlen. Somit wird der Ring wohl schon bald ein vollwertiger Ersatz für meine Kreditkarte.

Es ist mein insgesamt siebter Tesla-Ring, den ich bei CNiCK gekauft habe: zwei mit Bezahlfunktion, zwei Vorgängermodelle und drei, die ich als Geschenk erworben habe.
Die Ringe gibt es in verschiedenen Ausführungen: als polierte Edelholzringe, als Keramikringe oder in hochwertigen Silber- bzw. Goldlegierungen.

Meine Frau liebt ihre beiden Holzringe – mit und ohne Bezahlfunktion – die jeweils in kundenspezifischer Fertigung passend zu ihren Modefarben und Outfits gestaltet wurden.

Mein letzter Ring bereitete Probleme, da es sich um einen der ersten Silberringe handelte, die CNiCK gefertigt hat. Ein Sturz aus zwei Metern Höhe zerstörte den Chip, und der Ring funktionierte nicht mehr zuverlässig. Der Support reagierte binnen weniger Stunden auf meine Anfrage, einen Ersatzring zu fertigen. Dabei war ich erfreut zu hören, dass das Problem mittlerweile behoben wurde. Man bot mir an, den neuen Ring zu sehr fairen Konditionen im Austausch für den alten zu erhalten.
Der Support reagierte bisher immer innerhalb von 24 Stunden auf meine Anfragen oder Anliegen. Das empfinde ich als außergewöhnlich gut und kenne es so von kaum einem anderen Unternehmen.

Service und die Funktionen der Ringe zeichnen CNiCK für mich als ein exzellentes Unternehmen aus.

6 novembre 2024
Avis spontané
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Réponse de CNICK

Stephan, Wir freuen uns sehr, dass du eine tolle Erfahrung gemacht hast! Deine Unterstützung bedeutet uns viel und motiviert uns, unser Bestes zu geben.

Noté 5 sur 5 étoiles

My purchase was for a Tesla ring

My purchase was for a Tesla ring. The ring I originally received did not work properly and I contacted Cnick support. The support I received was prompt and efficient. The sent me a new ring and a pre-paid return label so I could return the faulty ring. The entire process was very smooth. My replacement ring works perfectly. I am very satisfied with my purchase and the warranty support I received. I highly recommend Cnick to anyone wanting a Tesla ring.

10 novembre 2024
Avis spontané
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Réponse de CNICK

Steve, We're so happy you had a great experience! Your support truly means a lot.

Noté 1 sur 5 étoiles

Keep well away from this ring

Keep well away from this ring, the bank accounts it says it works with is very limited in the UK.
Curve charge 2.5% on transactions.
Beware

5 septembre 2024
Avis spontané
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Réponse de CNICK

We are sorry for any inconvenience. Please find a detailed list of supported cards on our website. Customers in the UK and EEA countries can add almost any Visa, Mastercard, or Discover debit and credit cards to their Curve card and then connect Curve to the CNICK ring. Curve will not charge you for anything. Using Curve is completely free; there are no fees associated with the Curve card when connecting to the ring. You can manage your subscription plan or contact Curve for more information.

Noté 4 sur 5 étoiles

I found Cnick Customer Service very helpful and accomodating.

I have been dealing with their representative, via numerous emails, named Nutsa.
The first ring I ordered and received was a wooden one but it cracked a few weeks after use.
Without question, Cnick replaced it free of charge with a more durable ceramic ring, as I requested, but alas it was manufactured to the wrong size.
They then replaced the second with a third ring but again it was made in the wrong size. (The same size as the second ring).
This time, I decided to change to a metal ring. I paid the difference in the costs of the rings and after confirming twice the size I required, This was manufactured and sent.
The fourth metal ring, now received, fits exactly and the quality is perfect. (Metal rings can be personalised with a four letter inscription inside the band, Free of Charge).
During the process, Cnick have never requested that any of the rings be returned before sending a new one. They have been very trusting that I will return them, once satisfied with my order.
I am now in the process of returning the old rings.
On the down side, the postage to return the old rings needs to be borne by myself but I can do this in one small package with minimal cost.
I have not experienced any problems with the contactless payment operation, with any of the rings.
Many Thanks to Nutsa for her help.

29 août 2024
Avis spontané
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Réponse de CNICK

Dear Ron,

Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with us. Your kind words motivate us to continue providing the best service possible.

Noté 5 sur 5 étoiles

Excellent customer service.

I've had their ring since 2022, and I’ve been really impressed with their customer service. Recently, the finish on my ring got damaged, and even though I didn’t ask for a replacement, they went ahead and sent me a new one anyway.

2 août 2024
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Réponse de CNICK

Hi Fedor, Thank you so much for leaving us such a great review! Your kind words really motivate us to keep delivering top-notch service.

Noté 5 sur 5 étoiles

It is worth the money!

This ring makes it so much easier when i do not want to carry my phone, or wallet. It is worth the money, it looks great and works as described.

7 juillet 2024
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Réponse de CNICK

Hi Paolo, Thank you so much for leaving us such a great review!

Noté 5 sur 5 étoiles

Schöner, hochwertiger Ring, einwandfreie Funktion

Der Ring ist sehr schön anzuschauen und trägt sich prima. Volle Kaufempfehlung!

15 mai 2024
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Réponse de CNICK

Hallo Alen, vielen Dank, dass du uns so eine großartige Bewertung hinterlassen hast! Wir freuen uns sehr, dass du eine positive Erfahrung gemacht hast. Deine netten Worte motivieren uns wirklich, weiterhin erstklassigen Service zu bieten.

Noté 5 sur 5 étoiles

Beautiful ring and works flawlessly

Honestly I expected this ring to be quirky. It has been great. When one is used to carrying keys, a card is a pain. I don’t carry my phone in convenient places since my iPad is my work horse device. The ring is excellent…no more looking for card nor phone. Highly recommended. I want another one.

1 mai 2024
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Réponse de CNICK

Hi John, Thank you so much for leaving us such a great review!

Noté 1 sur 5 étoiles

Overall quite unsatisfied experience

I even don’t ger a ring yet. Support lies in every message and finally started ignore me. There is no even a phone where to call.
UPDATED. The item was delivered after almost 2 months, they even don’t take responsibility of that. And it required tones if messages including open dispute in Revolut. Now I will need to change the size…
The item was changed, as this was their policy. Before buying item I was informed that in case will need to change I will need to pay, which is fine and acceptable. However after first item delivery, communication and support issues when I asked to change the item for free because of all inconveniences they informed that it’s not possible, offer a discount for another item (it’s enough sarcastic..).
However item works normally, have some issues but mostly working.
After all I would recommend choose another supplier, maybe will be more lucky :)

2 mai 2024
Avis spontané
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Réponse de CNICK

Dear Egle,

We apologize for any inconvenience. After reviewing your case, we confirm that your order was delivered as scheduled on May 21. Additionally, we provided a replacement in a different design and size free of charge, as per our policy. Although we don't offer phone support, our email and chat support are always available, and we're happy to assist with any issues you may have regarding the product.

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