cntw.nhs.uk Avis 

Worst of the worst institution! Zero help and support! Zero customer service! Zero knokedge or understanding! Subzero inteligence! Avoid!

The way I was spoken to was disgusting, was told “nobody’s coming to help you (my name)”, woman seemed evil and like she was trying to make me feel worse. She was talking to me the whole time as if I was just a child throwing a tantrum. Why does the line even exist if they can’t treat people who are struggling with respect?

Recommended to call them by doc. Was also given a 'direct' number.
Connected to a foreign call centre. Difficult to understand agent. He could not understand me
Spent ages going over same questions.
Result - gave to support numbers 1did not work. The 2nd - Changes was rude.
I am worse than ever and now have stock of pills.

Awful service. I called in an acute event with my father which just left me even more stressed out. Had no follow up call. Have recently put in a complaint with PALS to which their response was “lack of resources”. Diabolical service for some of the most vulnerable. 0 stars

Complete garbage, just like every other NHS service the British tax payer pays for.

If I could give minus a million stars, even that wouldn’t be enough to reflect my negative opinion of the crisis team. They wouldn’t recognise a crisis if it smacked them in the face. They are about as helpful as an ant! The so called crisis service they think they provide is absolute rubbish. In fact, they actually make a crisis into more of a crisis! The whole “crisis” team need to all go on permanent leave. This is one service that vulnerable people can well do without!

Not sure who or why these people are calling me asking if i hear voices...?.... fact you called to ask this would be silly if I was deaf.....Then writing letters about conversations that never happened... in all honesty seems like a wind up.

Mansfield Notts crisis team are a joke and they gaslight you tell you it's your fault and ask you what should be done then tell you your a narcissist and manipulative .. if 8 had a gun I would be gone now... Why can't I just leave?

Surreal and shocking. Complete lack of professionalism or just basic caring. Lost for words really. Some vulnerable people at their lowest point will call this 'service' and be pushed over edge. Undercover journalists need to record calls and expose this situation. This is unacceptable.

I have been referred to these both by my general practitioner and via the ambulance service. The first time I was referred things were going okay. However I found the talks to be rather patronising. A couple of weeks in to home treatment I had a male mental health nurse come to my home and he was asking sexual questions that were inappropriate. I reported him to the manager of the trust and she came out to my property and wrote a statement. However I have never heard anything back from this extremely serious matter.

When I was then referred by ambulance service they failed to make any contact with me

When I feel as though I am going in to crisis I was told to phone these but every time I do they ask what’s the reason your calling what help to do you want and it makes me feel like my reasons aren’t good enough because they belittle you and can even sometimes make your situation worse for you.

I think this could be a great service but unfortunately it’s not patient first with some of these people. Some staff however have treated me how I intend they should but unfortunately it’s the bad staff that make this worse.

I believe that in a few years time or maybe a decade there will be scandals about the behaviour of some of their staff. Sexually harassing someone who is in a mental health crisis is beyond shocking but unfortunately it does happen.

At the beginning of my mental health treatment back in 2010 I felt like I was treated as a human being when it came to my care I was listened to properly and was taken seriously however now everytime I am sent for an assessment I come out of it feeling like I'm not taken seriously and that to them I'm just a burden. It's like they have just stopped caring. They don't always listen to what you tell them i.e I told them them I no longer wanted to be here and had stockpiled my medication and they didnt care whatsoever baring in mind I already have a history of taking overdoses and suicide running in my family yet this does not matter to them.They tell you to contact crisis team if you need them but they no longer take me seriously either . I've no input for my eating disorder all I get is "there are healthier ways to lose weight" it's never been about my weight it's how i cope with stressful events but it's worrying that that was the go to for mental health professionals maybe reassessing their definition of eating disorders might help and infact I was even asked to do my own referralsAll I get told is that they don't want to see me back there again. They reckon primary care will be able to deal with things though I don't think they'd be able to deal with it if something was to actually happen and if asked in that situation all that would be said would be "we will reassess our policies and look into what happened and where they could improve" that will not save lives because lessons will never be learned and it will keep happening sadly this is why people reach out What good is a mental health team if they can't even be bothered to look after you . It's really gone down hill and now the patients are just numbers there are so many failings because they just dont want to do the job.

Crap rang twice mugged off by them waste time don’t even bother with crisis team more chance get monkey dance then then doing they jobs, Like who hire these people don’t care olny care come to money I would no stars

Recently had an appointment 19th of July 2023 at monkwearmouth with a Community nurse practitioner for talking therapy because I was denied via Sunderland Iapt service I wasn't offered any therapy or treatment from the crysis team they are so inadequate for not providing me with any help.

Accessed the crysis team for around 9 years they denied me access to a psychologist because they said my problems were to do with autism and deliver next to no care at all, I don't get enough time with my Community nurse practitioner for home visits making me feel inadequate overall I would not recommend the crysis team due to them advising other patients including myself why don't you have a cup of tea or a warm bath whilst in mental distress and or experiencing a mental health crysis if I would advice please call mental health matters helpline as a alternative to these crysis team pigs.