Sown Avis 3

1 star - the people were really friendly.... unfortunately that's about all the good I can say for them.

I struggle to see what they brought to the table as they were caught completely off-guard (3 times!!!) by the seller changing plans... despite allegedly having a spreadsheet to track the progress of the sale and making sure to get weekly updates from my end (clearly no-one bothered 'touching base' with the seller). By the end I had to chase SOWN myself for updates each week and my solicitor was chasing the housing association up directly too (their valuation had expired which no-one had bothered to inform us of - so much for being 'experts').

Very disorganised but I'm glad other people have reportedly gotten better service on their website. My recommendation for anyone forced to work with them: chase them, keep on top of them and don't let them fall asleep on the job

Real bad experience got our paper work in within 20mins as sown works tmp mortage broker an we already had a mortgage in primcple an we passed affordability months before an we was notified we would have a link an the sign off with them (tmp ) we was messed around from the start paper work was sent to David bell on the Monday then Monday afternoon given to a lady called Louise Jacob’s which we was then notified she wasn’t aloud to sign us off so then it was given to Natasha never heard off her apart from when she was
Going home for the day then it was given to a lady called Julie which we never heard off then back to Natasha then on the Friday it was past back to Louise Jacob’s that it was given to Monday afternoon so we could of been signed off a lot earlier they played parcel parcel with file asking for paperwork that was already sent in it was like there was no communication whilst this other family went with a diffrent broker which we got told by sown we had to work with tmp so we missed out on the house we wanted cuz no one new what they was doing sown we had Lydia which half
The time didn’t answer the phone email back then we just had Gemma the manager apologise to justify there let down cuz if
We knew we didn’t have to go through the people they work with
We wouldn’t absolute let down from both sides would not recommend just
For disappointment

Avoid at any cost.

My shared ownership flat was listed with SOWN after SoResi recommended them when I moved to the open market. They were described as experts in shared ownership sales, but the reality was very different . Choosing them was a serious mistake and a waste of time.

I signed the contract on 10 June 2025 and eventually cancelled in January 2026 due to a complete lack of progress or lack of interest to sell my flat.

Overall, communication was extremely poor-I received no contact whatsoever — nearly two months without a single email or phone call!
I repeatedly had to chase for basic viewing feedback. There was no clear strategy, and no evidence of proactive sales effort. I would not recommend SOWN to anyone selling a shared ownership property.