Good turn around on online orders, whether for delivery or collection. Only downside to collection being it's only available from Ammanford. Shame it isn't available at Pontardulais. Other than that,... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I ordered two bags of coffee beans and the coffee is delicious but the packaging really is excessive. The bags of beans were in a cardboard gift box and this was inside an absolutely enormous outer ca... Voir plus
L'entreprise a répondu
Superb. Outstanding coffee. And that's what really matters. Everything else is also great. Beautifully packaged. Carefully packed and shipped FAST. Can't recommend Coaltown highly enough.
L'entreprise a répondu
After buying a new bean to coffee machine I was overwhelmed by the choice of beans in the shops. Bought a supermarkets own brand and was sooo disappointed by how bitter it was. My son recommended Coal... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're a multi-award-winning specialty coffee roastery, proudly roasting in a post-industrial town in South West Wales. Every coffee we source and roast is chosen for quality, character and the people behind it. As a Certified B Corporation, we're committed to doing business the right way, supporting producers, our community and the planet. Visit our espresso bars, shop our online store, or purchase a coffee subscription to keep exceptional coffee landing on your doorstep. However you brew, we're here to help you make every cup a good one.
Coordonnées de contact
The Roastery, SA18 2LS, Ammanford, Royaume-Uni
- 01269400105
- hello@coaltowncoffee.co.uk
- coaltowncoffee.co.uk
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Coaltown Coffee
We’re thrilled to hear you’re happy with our coffee delivery service. Your support means a lot to us!
Coaltown Coffee is an outstanding…
Coaltown Coffee is an outstanding company. Their range of coffee is excellent and prices are good. The speed of delivery after online ordering is swift.
27 octobre 2025
Réponse de Coaltown Coffee
Thank you so much for your wonderful review! ☕ We’re delighted to hear you’re enjoying our coffee range and that your order arrived quickly. Your support means a lot to us!
Awful despite reaching out for brewing…
Awful despite reaching out for brewing advise
16 octobre 2025
Réponse de Coaltown Coffee
We’re sorry to hear you didn’t enjoy your experience. Coffee can be very subjective and everyone’s palate and taste preferences differ, so we understand it’s not always possible to please every brew style. We did respond to your messages within 48 hours and offered brewing advice and solutions to help you get the best from your coffee. It’s disappointing to see another 1-star review despite our efforts to assist. We’re always happy to help with any genuine concerns and appreciate your feedback.
The coffee arrived very promptly and…
The coffee arrived very promptly and was very fresh. I liked it but didn’t love the taste. It was a bit bitter for my palate.
14 octobre 2025
Réponse de Coaltown Coffee
Thank you so much for your feedback! We’re really glad to hear your coffee arrived quickly and that you found it fresh. We appreciate your review, taste can vary a lot from person to person. If you’d like, we’d be happy to recommend a different coffee for your next order.
Great range of coffee with clear…
Great range of coffee with clear descriptions of flavours, fast delivery, very pleased
20 octobre 2025
Réponse de Coaltown Coffee
Thank you so much for your feedback! We’re delighted to hear you enjoyed our range of coffees and found the flavour descriptions helpful. Great to know your order arrived quickly too, we really appreciate your support!
Réponse de Coaltown Coffee
Thank you for your kind words! We’re delighted you enjoyed the coffee and appreciated our speedy delivery. Your support means a lot to us!
Excellent communication fast delivery…
Excellent communication fast delivery and quality of product. As well as an excellent website. Easy to navigate. 5*
13 octobre 2025
Réponse de Coaltown Coffee
Thank you so much for your wonderful review! We’re thrilled to hear you were happy with our communication, fast delivery and the quality of our products. It’s great to know you found our website easy to use too. We truly appreciate your 5-star feedback and look forward to serving you again soon!
Réponse de Coaltown Coffee
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn’t meet your expectations. We always aim to offer great quality and value. We’d love the opportunity to make things right, please feel free to reach out to us directly so we can learn more and see how we can help find the best coffee for you.
Excellent coffee
Amazing coffee probably the best on the market most independent coffee shops in my local area use the coal town I also buy it to use at home amazing coffee well worth investing
2 octobre 2025
Réponse de Coaltown Coffee
Wow! Thank you so much for your incredible feedback. We’re thrilled to hear that you love our coffee and that it’s your go-to both at home and in your local cafés. Knowing that our coffee is appreciated and trusted by coffee lovers like you truly means the world to us. Thank you for being part of our coffee community!
Great coffee and fast delivery!
Great coffee and fast delivery. I'll be continuing my subscription.
3 octobre 2025
Réponse de Coaltown Coffee
We really appreciate your feedback! Glad to hear you’re enjoying the coffee and our quick delivery. Thank you for being a valued subscription member.
It's a quality product and for me it's…
It's a quality product and for me it's the NHS discount that does it for me
1 octobre 2025
Réponse de Coaltown Coffee
Thanks so much for your support! We’re really glad you’re enjoying the coffee and we’re especially happy to be able to offer a little something back to NHS staff. Your work means a lot and we appreciate you choosing us!
Great company every confidence in them
just delicious. On their site now choosing another great bean
29 septembre 2025
Réponse de Coaltown Coffee
Thanks so much! We’re thrilled you enjoyed it. If it interests you, we have subscriptions for our House coffees and ever rotating Single Origin coffees. New coffee delivered to your door whenever you want it. :)
Great coffee..
Great coffee... both the Black Gold and the decaff version. My subscription delivery is such a joy. Excellent customer service too.
25 septembre 2025
Réponse de Coaltown Coffee
Thank you so much for your wonderful review! We’re thrilled to hear you’re enjoying both our Black Gold and decaf coffee. It means a lot to know our customer service has made a great impression too. We truly appreciate your feedback!
Excellent service with expert advice
Perfect company to use. As I explained to them it has taken me all this time to give a review. I purchased à la marzocco mini from them and am so pleased with.
14 mai 2025
Avis spontané
Réponse de Coaltown Coffee
We're so happy that you love the La Marzocco Linea Mini and have enjoyed our brilliant service, thank you for your review
Annie! ~Coaltown
Delicious coffee and efficient service
Delicious coffee and efficient service. Thank you Coaltown!
3 septembre 2025
Réponse de Coaltown Coffee
Thank you for your kind review! We’re so glad you enjoyed the coffee and service.
A straightforward ordering process and…
A straightforward ordering process and efficient delivery
9 septembre 2025
Réponse de Coaltown Coffee
We’re delighted to hear that you found our website easy to order from and that your delivery was efficient. We appreciate your support and review!
Réponse de Coaltown Coffee
Thank you so much for being a loyal customer and for sharing such a kind review. We’re grateful for your support!
What a Brand!
What a lovely friendly company! Customer service is amazing and the knowledge they have on coffee is extensive. I learnt loads chatting.
Absolutely love Coaltown Coffee such an amazing brand and the coffee tastes like perfection.
5 septembre 2025
Réponse de Coaltown Coffee
Thank you so much for your kind words! We’re over the moon to hear you had such a positive experience with our team and enjoyed learning more about coffee along the way. Knowing you love both the brand and the taste makes it all worthwhile! :)
Love coaltown
Love coaltown! I tried the half caff Drift this time, delicious flavour! Perfect packaging, delivered on time, clear communication!! Love love love
26 août 2025
Réponse de Coaltown Coffee
Thank you so much for your wonderful feedback! We’re delighted you enjoyed Drifft, it’s a favourite for its smooth flavour and balanced caffeine. Thrilled to hear the packaging, delivery and communication hit the mark too. Your support means everything to us! ✨
I’ve been using Coaltown Coffee for…
I’ve been using Coaltown Coffee for years now. It’s brilliant and delicious coffee. I have dabbled with other roasters but always come back to these guys. Love the story too!
27 août 2025
Réponse de Coaltown Coffee
Thank you for your loyalty and kind words! It means so much to know you’ve been with us for years and still choose Coaltown as your go-to coffee. We’re delighted our story resonates with you too, this means a lot to us! :)
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