SafeNest Relocations Avis 26

The worst client services Ever... They avoided my emails/calls for two weeks. Decided to keep my $535 cash only deposit *(RED FLAG), even though I called 24hours later to cancel. Jill Rodriguez and Joseph, manager were the worst in communication and was extremely condescending. And my call is, if they're this way before the move, what are they gonna be like during the move?! It felt very switch and bait of a service. My lesson, read reviews BEFOREHAND and trust your gut!!!!

DO NOT USE THIS COMPANY. They are unprofessional, predatory, and will steal your money. I booked them for a 3-bedroom, 2,400 sq ft home move, paid a $2,500 deposit, and they promised arrival between 8:30-10:00 AM the next day. They didn't show until 12:30 PM—over 4 hours late—with just ONE guy and a ridiculous 20' U-Haul truck that's way too small for the job. No crew, no equipment, nothing.

Right off the bat, the single worker tells me my original quote is "no good" and triples the price on the spot. I felt completely coerced into agreeing just to meet my tight move-out deadline, but while I waited for their "packers" to magically appear, I called a reputable big-name mover. Their salesman was on-site and ready to go *before* Coast2Coast even had their first guy lifting a finger.

Finally, hours later, they scraped together a full crew... still with that undersized 20' truck. I terminated their services immediately and went with the other company, who handled everything flawlessly.

Now? They're ghosting me on the $2,500 deposit. No refunds, no returned calls, and I can't even track down a number for their parent company. This is straight-up theft. Save yourself the headache, stress, and money—run far away from Coast2Coast. There are plenty of honest movers out there.

I am an experienced mover, I've moved coast to coast 3 times, and from WA to CA with few issues regarding my personal items. I am a champion packer, in fact I've lost only two items due to breakage in the above moves. When I received my items from Coast to Coast every box marked fragile (big red stickers, very visually noticeable) seemed to have been used like soccer balls. I lost priceless memories of my parents, broken picture frames etc. OF the items that they 'professionally' packed, I lost the TV (sentimental value, it had belonged to my deceased son), the microwave, the bed frame (it's metal, how?) and a plant stand, wrapped by them.
There was also confusion about the delivery date, I let them know when I was moving in and they said it would be 7 to 10 days. I thought, and my fault for not clarifying, it would take 7-10 days to get there by my date. It wasn't, it was after my date of move in, 10 days without a bed etc. I had to buy an air mattress and sheets to get by.
I don't use Zelle for security reasons so I paid them via wire transfer which was easy enough though there was some confusion w/ the instructions.
The individual movers were all very nice, I just wish that my items hadn't been turned into shrapnel.
They did offer free 3rd party "insurance", it's a slogging complicated process that results on pennies on the dollar. Use someone else.

Edited 12/22 I still haven't received the check for my losses. The $125 check. I mean, seriously? This company is made of FAIL.

First, the sales will tell you anything to get you to sign with them. I had a BIG move so they wanted this job!!!!! Then I was sold the job and told even if it goes over the 4,500cf I would not be charged any extra fees. My sales person, Tori, had in writing that my price was binded. Then I had to leave some of my things because they said they couldn’t take them because I was over my cf. this was a $30,500. Would NOT recommend for a coast to coast move.

Today they delivered half of my belongings to a storage unit and the 18 wheeler shows up with no lift gate and nothing to get the stuff off the truck. MY SON had to help them with his motorbike life which is not rated for the weight for a safe and toolbox. They knew they have super heavy stuff on the truck that required a lift.

The only person worth dealing with was the foreman, Anas.

Coast2Coast told us when we were quoted that we could expect 48-hour delivery and GUARANTEED 10-days. We are now more than 20 pays past that date and the company not only hasn't delivered our belongings, but refuses to answer emails or phone calls in relation.

Definitely do not use this company if you want to receive your stuff within a month.

To add to my review: they are now saying it will be an extra $1,000 on top of the agreed rate for delivery. Please do yourself a favor and go with a different company.

1. Doubled the quote amount on the packing day (after doing a video call to give us a quote)
2. Packed horribly - 30+ items were damaged, including breaking our expensive dining room chairs.
3. 2 boxes didn't make it. No accountability.
4. Terribly unresponsive.

I only received 13 of 26 boxes that were shipped, The trucker left 5 boxes with my shipment that are not mine. I have called customer service, sent several e-mails and all I get is crickets, that right crickets.

The team moved too quickly and ended up rushing. The service felt careless, and I wasn’t confident in how my things were handled. Definitely not a good experience.

While the delivery might have been 'efficient' for them, it was because they rushed and handled my expensive couch with no care at all. They made the move so much harder with their rough service and terrible attitude.

DO NOT USE. They dont care about customer service at all. Boxes damaged, LATE, had only lady movers who didnt have the strength to move my heavy items asking ME to help them. Complete joke. When you call, they dont answer and then act like you're bothering them.

The packers did not use proper packing materials and safety for our items. Many things were broken, damaged or lost. We were told our items would be kept separate in New Jersey once they were packed from Pennsylvania. On arrival in Arizona other people’s items and belongings were mixed in with ours, which we gave back to the drivers!
The company accepts no responsibility for the damage. Other than the $.60 a pound because we did not take out any extra insurance with them. We were given a quote of $9000 total on the day the truck arrived to pack our goods it jumped to almost $13,000. We were only offered $84 for all the reported lost or damaged items. They do not give you detailed plans of what happens to your belongings or give you any tracking capability in this day and age they should be able to keep your belongings actually on a video link so that you can see them track them and follow them. Poor communications about final payment . I regret that we use this company.

The beginning: from the beginning every thing seemed like it was going to be a positive experience. Talked with Stephanie and then to Melanie. We mostly worked with Melanie at the end, until we were told to call logistics once the stuff was picked up. The movers showed up to our storage unit, which my wife and I loaded everything into either buckets or home depot moving boxes. We had to pay up front ($2770) and estimated the volume of stuff. Then the team that showed up loaded the truck, and low and behold, the price increased. The increase was about $1000 over what was quoted ($7728) (ie more than 15% of the quote). But the guy had a nice mercedes that he arrived in. They loaded the 10x20 storage unit into a 28ft box truck and took our stuff away.

The middle: Here is were the issues started. We were told by Melanie that 1, we needed to provide a FADD (First Avaiable Delivery Date) and that would be the first day that they would be able to deliver. Since this was cross country, CA to GA, they had 0-21 days to complete it. Okay. So being out of town up to Aug 1st, I gave Aug 1st as FADD thinking that they would pack up and do some logisitics and see about it arriving around the 1st. Nope, I was wrong. Well not entirely as the explanation of FADD could have been better. I called and they told that that it would be there after the 1st and within the 21 days. Great since I was leaving country from the 18th to the 26th that would be just freaking great. The person on the phone, Erica, at the logistics was not the most helpful person. However the stuff did happen to arrive on the 12th. Still not good but doable.

The Ending: We did receive a message that the good were loaded on a truck from CA heading to GA. Sunday the 10th we get a call that the driver will be there tomorrow. That is great, I don't have anything going on, on the 11th. Well, the driver miscalculated the drive distance and did not make it until the 12th. We agreed to meet at 645... Driver didn't get there until after 0800. Driver texted that they don't have cell on their phone and can only contact in wifi areas. The fact that the delivery driver can't even afford to have cell phone service is shitty of the company. So finally the driver showed up.... in a small box truck... coming from the east coast. By this time, our goods, were loaded in Oakland, unloaded in Sacramento, loaded in Sacramento, unloaded some where on the east coast and reloaded into a box truck on the east coast and delivered. Not what we were told. I was told to make sure that the unloading spot was good to have a semi-truck unload. But that was not needed. So you know how hard it is to find a storage unit that can accept a semi? So now, lets unload the truck. WITH ONE GUY! WTH! Due to my obligation and the fact I was told upfront that they were going to handle the unloading, the fact that my wife had to assist the one and only driver in moving a couch and 1200 cuft of stuff really is unprofessional. And the fact that many boxes looked as they were thrown and disgarded is also unprofessional.

Also, expect to pay via not credit card, pay 25% upfront, 50% when they take your goods (don't forget that they will upcharge you for it) and then another 25% (even before they unload).

The bad reviews online where coast2coastmove claimed that the reviews are for a different company should be believed to be the TRUTH. I have moved several times with moving companies and this was by far the WORST experience.

They have my belongings in California and are refusing to give me a timeframe they are going to deliver them to SC. I have contacted them daily with no response. They picked up August 8. I paid them in full. It is now Aug. 28 and I have been in my new home for 20 days without any convinces, sleeping on floor. I am going to have to sue them. They are the worst!!!

If I could give zero stars, I would. Please, read the fine print and save yourself the headache. I’m writing this so others don’t have to go through what we did.

1. Misleading Delivery Timeline

The company’s documentation and verbal communication failed to clearly state that the “first available delivery date” is not the guaranteed delivery date. Instead, it merely initiates a legally binding 21-business-day delivery window, a detail buried in the fine print. This lack of transparency led to confusion and disrupted our move-in plans entirely. That was never made clear upfront. And after that date passed, we received zero communication about when our items would arrive.

2. Failure to Coordinate and Communicate Shipments

At no point did the company proactively notify us of the timing or status of our shipment. We kept calling to ask if our stuff has left California, but we made it to CO driving and it took us 5 days, when we called once we got to our home, all they said was that our stuff hasn’t even left California yet. They were planning the route. Keep in it this is already a week after picking my stuff up from my old place. Once it arrived it was only HALF of our stuff. Upon contacting the company, our designated coordinator stated she was unaware the rest of our shipment remained in Los Angeles. There was no effort to provide us with an updated delivery schedule, and the second half of the delivery also arrived without warning. No notification was provided for the second shipment either, and the driver himself was unaware that our balance had been paid in full. He held our belongings in the truck until he could reach someone at Coast 2 Coast Movers, and explicitly stated that “they don’t communicate with us.” This lack of internal transparency is not only unprofessional.

3. Attempted Double Billing

Coast 2 Coast Movers attempted to charge us an additional $5,700, despite the fact that we had already paid in full. This billing error occurred due to poor internal communication and a change in point-of-contact, which we were never informed about. When we brought this to their attention, the response was dismissive and unprofessional. No apology was offered, and there was a complete lack of accountability.

4. Damaged Property and Non-Responsive Claims Process

Upon receiving the second half of our delivery, we discovered significant damage to our belongings:

-A broken dining table
-A 60-inch television that is now completely inoperable

When we contacted the company, we were directed to file a claim via a third-party platform. The link provided did not function, and no alternative was given. Again, there was no ownership of the issue, nor any display of concern or responsibility.

5. General Lack of Professionalism

Customer service was severely lacking throughout the entire process. Each time we called for clarification, we were told that no one had the authority to answer our questions and that someone would “call us back after speaking with a manager.” These follow-ups rarely occurred, if at all. We were left in the dark at every stage of the move.

Worst moving experience ever! This is a pattern! Read their reviews: they hold your belongings hostage after they start the move and then they charge you throughout the move. This move cost us over $7,200 for a small, one bedroom apartment. They also didn't deliver all of our boxes! Even on the day of delivery, they charged us $225 MORE to bring the items from the truck to our apartment.

I hired Coast2Coast for my move from California to Florida and paid extra ($1,500) for their “express” service, which was actually the only part that worked well.

Unfortunately, the rest was a disaster. Many of my furniture items arrived damaged — with broken wood, loosened legs, and signs of mishandling. Worst of all, I paid for a special protective carton for my 86" TV, and it arrived completely shattered. It turns out the TV was barely protected, just covered with partial cardboard.

Do not trust their promises of efficiency or professionalism. All movers are outsourced contractors with no accountability, and customer service has been unhelpful and dismissive.

Once they have your money, you're on your own. I would not recommend this company to anyone.

Absolutely the worst experience of my
Life. Original quote over the phone was around 5700. After movers arrived with the truck now the price changed to over 9000, otherwise they weren’t going to take my things. Had to wait 14 days for my things to arrive, which was delivered by a third party company. The delivery driver demanded that I pay him cash before he unloads my belongings. Total nightmare from start to finish. Stay away from moving companies all together

🚨 CONSUMER WARNING: Avoid Coast to Coast Relocation at All Costs 🚨

(Especially if you’re moving from California)

My experience with Coast to Coast Relocation was an absolute nightmare from beginning to end. If you value your time, sanity, and wallet, run—don’t walk—away from this company.

Let’s break this down.

⸻

1. The Price Changed Constantly — Without Warning or Logic

The quote started at $3,500, then ballooned to $6,500, then suddenly jumped to $7,500, only to drop back down to $6,500 before ultimately landing at $7,000. When I questioned this bait-and-switch approach, Tori’s explanation was incoherent and inconsistent.

When I asked for clarification on cubic footage (I had packed everything into a 6x12x5 trailer, ~360cf), she insisted I needed 800cf of space based on a mysterious “software formula.” Tori claimed my move involved “214 pieces,” including padded space. But when asked to explain how that calculation made sense, the answer was vague and unhelpful:

“The 800cf is a formula of L x W x H and is totaled up at the end of your item list count… the box count, and sizes make up total estimated space as well.”

That’s not a justification—it’s a smokescreen.

⸻

2. They DEMANDED AN ILLEGAL 8% Credit Card Surcharge

Yes, EIGHT PERCENT—not 2%, not 3%, not even 5%. When I pointed out that this is a direct violation of California Civil Code § 1748.1(a), which prohibits merchants from imposing a surcharge on customers who elect to use a credit card instead of other forms of payment. Under this law, businesses in California may offer discounts for cash, but they cannot charge additional fees for credit card use. As such, the surcharge is unlawful and unenforceable. Unphased by this clearly legal violation, Tori doubled down.

“There are no exceptions with the credit card option…”
“My supervisors are involved in every aspect… There are no exceptions with the CC fee.”

No apology. No correction. Just a flat refusal to obey state law.

I even gave her one last out:

“You’ll have to ask yourself what you covet more: the illegal 8% credit card fee or the $6,500 sale.”
She chose the illegal fee.

⸻

3. Confusion by Design: They Refuse to Work Over Email

I requested to communicate via email for clarity. Tori insisted on phone calls, constantly pressuring:

“I cannot do my job for you without a call… this is what has been asked of me by my supervisor…”
“Please call me within the next 30 minutes…”

When I reminded her she agreed to do this over email, she wrote:

“You are correct Sir, I have agreed to finish this via email. (For a moment I was allowing my compassionate side to intervene again…)”

In other words, choosing email made me “compassionless” in her eyes. That’s manipulation.

⸻

4. Death by Paperwork

The process was a maze of contradicting emails, duplicate chains, and legalese. She started threads with confusing subject lines like “final countdown (haha),” and constantly redirected or changed the conversation. Even keeping track of her latest quote required a spreadsheet.

⸻

5. They Nickel and Dime You Every Step of the Way

Stairs at my building? Could be $0… or $75… or $150—depending on the mood of the movers that day. If I pulled my own parking permit, maybe the fee would go away—but there were no guarantees.

When I asked what insurance came with the “full pack,” the response boiled down to this:

“It covers all items on your inventory list at $0.60/lb per article.”
Oh, and if you want actual insurance? You buy it yourself, separately, through Baker International.

⸻

6. Tori Doesn’t Know How to Sell—Let Alone Close

Despite my repeated pleas to end the chaos and finalize the booking, she kept pushing like a telemarketer with no sales training. I finally said:

“Time to stop selling and start closing.”

She replied with the ultimate dodge:

“Time to either commit to the reservation… or start this process over with another company.”
So I did.

⸻

7. They Let the Whole Deal Die Over an Illegal Fee

After dozens of emails, hours of my time, and their own offer of $6,500, they let it all fall apart over an illegal credit card fee.

Tori even tried to guilt me into accepting it:

“I’d rather not have to work a 20 hour day, but today has been worth it to finally have you booked and happy…”

If violating state law is part of your company policy, then I’m not the one wasting your time—you are.

Moving can be stressful. Don't let that stress lead you to making the horrible mistake of hiring an abusive company like Coast2Coast Relocations!

BUYER BEWARE!!!!
The first part of the move was amazing. The packing team in California were great- the Forman was great. The second they got all my money (8 GRAND!!!) it went downhill. I just got to NJ where my items were delivered- not only is my furniture damaged and not put together properly, but I am missing numerous items. I paid extra shipping for my VERY expensive gun safe- and both knobs were knocked off and it’s so damaged it doesn’t open properly. This is a multi thousand dollar gun safe.
I also received items belonging to someone else- so I assume they received my items. I imagine when this person realizes what I have- he will be just as angry that he’s missing items. Since the move took exactly 21 business days (the exact maximum amount of time- my items were being damaged in storage. I also could not move out here until they were delivered so I had to have someone else here to receive the items; so clearly this company took advantage of that and poorly attempted to put some furniture together (incorrectly at that). I am livid - and of course since this company was paid in full BEFORE items were delivered - they treated them like garbage. I have very expensive Ethan Allen furniture. Not garbage. I couldn’t be more upset with this company. The positive reviews were very deceiving as I choose this company based on them. If you have crappy furniture and items that can be damaged without care- then by all means- try them out. If you want your things all to arrive without damage- do yourself a favor and use someone else.
Once the person who’s items I have realize they’re missing things too- they will be just as upset as me and I’d be happy to release those items - as soon as this company reimburses me for the items they broke and replaces the items I am missing. I would have given negative stars if possible.
I have a feeling much of the positive reviews were from employees, as you can see most of them have only a review for this company. I also can’t imagine they were this careless with ONLY MY ITEMS!