Top Tier Moving Group Avis 57

Where do I even start? Avoid this company at all costs. There’s a reason they have so many complaints.

The issues began before the move even started. Nick’s estimate was wildly inaccurate—or the company hires contractors who deliberately lowball and then upcharge. When the movers (Loadrans) arrived, they suddenly increased the price by $1,200, claiming the space had been underestimated. That’s not a small discrepancy—that’s a major bait-and-switch.

Delivery was just as bad. My furniture took 12 days to arrive and showed up at 8 PM instead of the promised 8 AM. Only two movers came—one appeared to be under the influence, and the other worked at an extremely slow pace. From there, everything unraveled.

They couldn’t locate parts they actually had, assembled multiple pieces incorrectly, and repeatedly needed me to show them photos of my own furniture just to get it right. My dining table was put together wrong and was missing a leg until I intervened multiple times. They mixed up parts between different items, left pieces of my king bed unassembled because they “couldn’t figure it out,” and denied where parts belonged—even when I told them exactly where they went. If I hadn’t found screws and wooden pieces left under my bed, I wouldn’t have even known things were incomplete.

I ended up directing the assembly myself—and in some cases, practically doing it with them—because they claimed they couldn’t figure out even the simplest items, including a basic platform bed frame.

To top it all off, after hours of chaos, they left trash and debris all over my driveway. Instead of cleaning up, they asked if I wanted to keep their packing blankets (because they planned to throw them away), and apparently decided that meant it was fine to leave a mess in front of my garage.

This was an absolute nightmare from start to finish. Unprofessional, disorganized, and careless. Zero out of five stars. Do not recommend.

Zero communication. Charged hella money and didn’t deliver on time (still waiting as of this review). Save your money and go somewhere else.

They stole all my belongings! I called the police and they’re looking for them now! Do not call them. Grand theft!

should have negative stars for this company!! I was quoted 1500 for the move due to amount of boxes, supervisor who quoted my priced advised me to get rid of items to decrease the cost. so I I donated and sold most of my belongings to cut the moving cost. Never got a call back with final box count. I was told after removing 10 boxes from my original count by the actual movers the price increased instead of decreased. I never got a call back inquiring abouth the difference, I called over a dozen times, nope no-one returns your calls. Delivery 2 days later I have damaged & missing items. surprise surprise, nothing was done about this, they also severely scratched the floors. DO NOT use this company!!! They are total theives!! Being alone with no family, I'm a senior citizen, I didn't know what to do so I ended up using this horrific company. Please, don't use them, you will regret it!!

Wish I could give this place a negative number!!!! DO NOT USE THIS COMPANY!!!! First estimated price was way low to get you locked in (you pay a deposit). Second when they pick up (by the way it was not them it was Perfectly Fast Movers) they tell you that you have too much stuff (when you decided not to take large items) and need you to sign a new bill of laden for a much higher price . Third when you try to call someone to find out why no one anwsers or they tell you to call a different number which no one answers. Fourth on delivery date they don’t show up when they call you a few days before saying they are on their way. When you try calling back to find out where they are they don’t answer. Fifth when you call customer service for the company they tell it’s your fault and you should have called them. When no one ever said to do that. Lastly when you ask why the price was so much higher they say it’s your fault because you signed a new bill of laden. Which you had to because the movers would not take your stuff unless you did and they don’t answer on the day of the move. Once again NEVER USE THIS COMPANY!!!!!

I asked for a quote from Budget & a lady called me, giving me a quote of $1200 for my cross country move - too good to be true. She connected me to their "moving specialist", Joe from Top Tier, & the price jumped dramatically. Mine is a small move - less than 50 boxes & no furniture. He based his estimate on 75 boxes & asked about potential furniture to try to meet their minimum space requirement for the shared truck. It would have been more honest to say my move was too small since they'd be charging me the minimum regardless. First it was over $4000, then through bargaining with his superior he offered $3000. I tentatively agreed, telling him it's contingent on some financial help I'm getting & I wanted to make sure I could cancel. He said 3 days to cancel. I agreed, signed their forms, & gave him my debit card for a $500 deposit. Then he told me if I cancel to text him personally & only if I can't get through to him to call a customer service# he provided. Sudden sketchy vibes...

This all happened pretty fast so I didn't get a chance to check their website or anything considering I was expecting to deal with Budget. When I got off the phone I checked reviews & they were all so bad. My family member also didn't offer that kind of money to help when I talked to them. I messaged Joe right away. In the meantime I got a text from my bank saying the payment was declined because the security number was entered wrong. Lucky, I guess, because I had given him the correct info. Joe called back & I told him about the card & that I needed to cancel the moving contract anyway. He confirmed verbally & we hung up.

I later emailed him asking for written confirmation of the cancellation & he replied, "you gave me the wrong credit card number. There is nothing to cancel!" I was talking about the contract, but ok. Weirdly hostile & unprofessional to say the least. I do feel lucky that he input the security code wrong, because I have no doubt they would be a problem. I'm giving one star for the sketchiness & his unprofessional response to my reasonable request for confirmation of my cancellation.

They workers were very fast and very flexible. They helped me when I told them I couldn't pay more then what was discussed. They did a great job and their attitude was awesome. Good group. Yes, they are the most expensive around, but they were first to contact me after I had asked multiple companies and they explained everything face to face. I hope to receive everything they put on their truck of mine. Thanks for the hard work guys.

I, first was unaware this is a BROKER, not a mover until well into move. Spoke to Nick, who sounded great, and promised a great price and move. Scheduled Jan 12, 2026. Upon arrival Jeff did evaluation and stated it would now be 2200$ more due to adding patio set and three boxes. We agreed on an additional price, bait and switch. Then my furniture was not delivered when agreed upon in TX on Jan 25, 2026. A matter of fact, it was not delivered until Feb 28, 2026! Now, they say its the drivers or movers fault. Now they dont take responsibility because they are only a BROKER! All calls were to them only just a "let me see" no action and definitely no discounts from THEM!!!!! WOULD NEVER USE THEM AGAIN.

My move experience turned terrible once contracted out to a 3rd party mover. 3rd party was more interested in increasing price above agreed price, then doing a quality move. 3rd party mover was very unprofessional and stressful to work with.

February 2, 2026

I’m sharing this to warn others considering Top Tier Moving Group (Top Tier Moving LLC - out of FL).

I initially booked my move based on a binding estimate of $4,798, covering 21 items and 139 pieces, and paid a nonrefundable $2,202 deposit to secure that price. For clarity, in their terminology a “piece” is a box, bin, tote, or similar container of varying sizes, while an “item” is anything that does not fit into a box or bin, such as furniture, mattresses, appliances, lawn equipment, or other large or odd-shaped items. I accurately disclosed my inventory and relied on the assurance that this was a binding estimate.

I want to be clear and fair about one point up front. After the Quality Assurance call, the number of items and pieces increased significantly. I understand that if the amount of inventory increases, a price increase can be reasonable. I do not dispute that in principle.

What I do dispute is how this was handled.

After the QA call, the quoted price suddenly jumped to over $17,000. Over several days of back and forth, I was forced to remove items from the shipment just to keep the cost remotely manageable. I even excluded a large sectional sofa and had to purchase a replacement at my destination because I was told it would not fit within the revised pricing.

Eventually, after cutting items and negotiating, we agreed on a revised binding estimate of $7,341.41, covering 81 items and 181 pieces. That means 81 non-boxed household items and 181 boxes, bins, and totes. I paid an additional $1,000 deposit and $2,170.20 at pickup, with another $2,170.20 due at delivery.

Here is what actually happened on moving day.

The carrier coordinated by Top Tier Moving Group loaded only 47 of the 81 contracted items and only 60 of the 181 contracted pieces. This was not due to laziness, refusal, or inefficiency by the movers. They loaded everything they reasonably could based on the space that had been reserved for the move. Even after fully utilizing that space, a large portion of the contracted inventory was left behind.

This is where the real problem lies. Top Tier Moving Group accepted, reviewed, and finalized an inventory list, then grossly miscalculated the amount of space required to move it. That is not the customer’s job. My responsibility was to accurately represent what needed to be moved, which I did. Translating that inventory into adequate space and coordinating a carrier capable of moving it is literally the broker’s entire business model.

The only option presented on site was to pay substantially more to load some additional items if space allowed. That option would still not have completed the move and required abandoning the binding estimate I had already agreed to. I declined. As a result, a substantial portion of my belongings was left behind through no fault of the movers.

I was also required to disassemble my own bed frame and refrigerator, despite the contract stating that basic disassembly and reassembly were included.

Taken together, this experience feels less like an honest adjustment and more like a low initial estimate used to secure a large nonrefundable deposit, followed by escalating prices and reduced performance once I was financially locked in. Whether intentional or not, the effect on the customer is the same. A classic bait-and-switch.

Bottom line. I paid for a binding estimate, complied with every requirement on my end, and still did not receive the services I contracted for unless I agreed to pay substantially more. More than half of my contracted shipment, both items and pieces, was not transported because the broker failed to plan adequately for the inventory they accepted. If you expect price certainty, competent planning, and your belongings to actually be moved as agreed, do not use this company.

Stay tuned as the saga continues to delivery...

I had a great experience with Top Tier Moving Group. The movers were polite, efficient, and very careful with my furniture. They made a stressful move much easier. I would definitely use them again and recommend them to others.

I hired this company they picked up my goods and never delivered. They refused all wrongdoing. They don't want to give me their names. The campaign address doesn't exist. They don't call back. They are playing games all day long.
Avoid at all cost. Their address doesn't exist.

Top Tier Moving (broker) and MoveKing LLC turned what should have been a straightforward cross-country move into a two-week nightmare defined by bait-and-switch pricing, missed delivery commitments, and complete communication failure.
My belongings were picked up in Pennsylvania on December 26. From the outset, I clearly communicated that my move-in date in Walnut Creek, CA was January 13, and I was repeatedly assured this timeline was not an issue and that I was working with “the most professional movers.”
The initial quote was $3,100. That increased to $4,100, and ultimately ballooned to nearly $7,000 after pickup. This escalation was not tied to any meaningful change in scope and followed a classic bait-and-switch pattern.
Compounding this issue was their payment policy. Once pricing increased, I was informed that payment would only be accepted via cashier’s check, money order, or cash—no credit cards or any form of payment that would allow a consumer dispute. This left me with no financial protection while my household goods were already in their possession.
The most unacceptable part of this experience was the complete lack of communication.
Beginning on January 11, with my confirmed delivery date approaching, I called, texted, and emailed both Top Tier Moving and MoveKing LLC to confirm delivery. I received no response at all. I was entirely ghosted during the exact window when my belongings were supposed to arrive.
After more than a week of silence, I finally heard back on January 22, when I was told—without explanation—that my belongings would now be delivered on Sunday, January 25, nearly two weeks after my agreed move-in date.
By that point, I had incurred additional living expenses and unnecessary stress simply because these companies failed to communicate or honor their commitments.
This was not an isolated mistake. The pattern was consistent:
* Inflated pricing after pickup
* Payment restricted to non-disputable methods
* Missed delivery commitments
* Total radio silence when accountability mattered
* Last-minute, take-it-or-leave-it updates
Once they have your belongings, you lose all leverage—and their business practices appear designed around that fact.
I strongly recommend avoiding both Top Tier Moving and MoveKing LLC unless you are prepared for unpredictable pricing, delayed delivery, and no recourse when things go wrong.

They showed up on time and loaded all our stuff pretty quickly. Washington state

They are a scam dont use they will give you a great price and the movers will up sale to get more money thinking you are desperate. Do not use

We were quoted an original amount that we agreed to and they finally called the day after the refund window with the quote $5000 over the original quote and we refused it and was forced to lose the $1200 deposit. I would give them no stars if I was allowed to.

These guys know what they are doing. Andy took my inventory really quickly and made sure it was accurate. People onsite were professional and didn’t surprise me with any hidden fees. Will be recommending in the future.

Not the best experience with the brokerage company however Alex, Andrew the two movers were patient and kind! Good pick up

I strongly encourage not to use this moving group. I am not a stranger to long distance hauls and have never had such an incredibly poor experience. At this time I have no idea where my goods are, I have been hung up on and calls to customer service go unanswered and messages never returned. Under no circumstances should this company be doing business.