coldest.com Avis 

Answered my question politely, quickly and efficiently.

First off, I love my water bottle/tumbler. I was hesitant to switch from a traditional bottle to a handle-tumbler style, but I’m so glad I did. The Coldest bottle gives me the best of both worlds. The different lids really lets you chose your own adventure on how to sip (I’m a fan of the “Chug” lid) and the bottom even has a dampener so that it doesn’t clink every time you put it down.
It’s SUPER robust - I drop this thing ALL THE TIME and it’s holding up like a champ. No dents, minimal scratches, and still looks great.
Now I DID drop it and break my “Chug” lid, but when I messaged customer service to ask if I could purchase a replacement, they just shipped me one for free. No questions asked, just boom. Amazing, amazing customer service. I was really impressed. Super kind and professional too.
This company rocks and so does its product.
And I forgot to mention it DOES live up to its claims of keeping ice in your bottle all day. I love being able to put some ice in the morning at work and having cold water all day.
This was 1000% worth the money and will be sticking with this brand in the future. Very pleased with my purchase and now a customer for life!

I love Coldest Tumblers and personally own a few as well as referred family and friends. I have also purchased a couple as gifts. I had a problem with an order and customer service was quick to reply and correct the snafu. Thank you ❤️ I am a customer for life

Coldest is producing products with great quality, and they are made beautifully. The customer service staff is top-notch when or should an issue arise.

Affiliate Account Termination and Unpaid Commissions - dinhvanhanh08@gmail... Dear Coldest Management Team,I am writing to formally lodge a complaint regarding the sudden and unannounced termination of my affiliate account.My registered affiliate email is dinhvanhanh08@gmail...,.I have invested a tremendous amount of time, effort, and resources into promoting your products across my social media channels, particularly through my TikTok bio and other platforms. As a direct result of my marketing efforts, I have successfully generated over $1,500 in sales revenue for your brand, accumulating over $200 in earned commissions.However, my account was recently deleted without any prior notice, explanation, or justification. This sudden action is deeply unfair and unacceptable, especially given the hard work and legitimate sales I brought to your business.I request a full and detailed explanation regarding why my account was terminated. Furthermore, I expect the immediate payout of the $200+ commission that I legally and rightfully earned.Please clarify this matter as soon as possible. If I do not receive a satisfactory response and the release of my unpaid funds, I will be forced to take appropriate further actions to protect my rights and recover my money.I look forward to your prompt response.Sincerely,Hanh

They will take you money and then hold you item hostage for what feels like a month. They make excuses with customer support almost none existence.

Pretty much you are placing an order just to cancel it. If you know someone selling on like fb marketplace or happen to find one local thats you best bet. Do not order. You wont get your item and will end up canceling for a refund. Find other business because this one is garbage.

I want to make a note at time of writing this not only have they not replied to any emails...but my order was placed April 20th and have be "preparing to ship" for damn near 21 days now with no changes or updates or word from the company

I have gotten several COLDEST products five in total and I’m very disappointed in this one particular one which happens to be my favorite. I have pictures to attach the handle, fell off while I was tightening the top to screw the lid on. I was one of the coldest better customers, but I’m not going to invest that kind of money for the handles to pop off.

Worst product I have ever purchased!! Does not retain cold or warmth. Warranty is useless. If you want a truly good drinking bottle, this is not it. I would rate a zero star if it would have let me.

I now have 5 of these bottles. I have thrown out every other bottle I had. I joke but I swear that they put salt in them as I never have drank as much as I drink now and I hate drinking water. So super cold… all day and night. They have super cool designs and the best customer service on the planet. I love the handle and they fit perfect in the car cup holder. These folks are outrageous! Love them! I’m addicted and I just know I’m going to own one for every day of the week. Probably more. Buy one and you’ll see why. My stepson had the other brand and swore by it and now he gave that one away and he too wants a collection of these. It’s crazy I know but do yourself a favor and treat yourself to one of these you’ll be happy that you did. Oh and btw good luck picking out a design. It’s hard let me tell you. I want them all but since they come out with a new design every week that’ll never happen. Happy hydrating!!!

I have purchased many bottles from coldest but will NEVER again purchase any more . One order I NEVER received and one order 2 of the 4 items i received were missing . NO CUSTOMER SERVICE !!!!!! Stay away from this company! I’m now out almost $200 for items I never received! There is purposely NO PHONE NUMBER for this company probably because the phone would ring non stop for issues / problems. Again STAY AWAY !!!!!!!

To start off I bought a cup at Christmas time. I bought the purple nova coldest cup with a personal engraving on it. It arrived quickly and was beautiful. 3 days later I noticed chipping in the cup. I messaged and they offered 20% refund on the cup cost (not the add on of the etching even though it was all the same purchase). But some type of refund at all was nice and they had prompt response time. Since then it's been 2 months and it's chipped and scratched in multiple spots. I have no dropped it, this is just wear and tear from lifting out of a car cup holder.
As for it staying cold, I don't believe it stays as cold as it's competitors, or even my Sam's club tumbler that was half the cost. If I pour a drink and leave it overnight the ice will be melted by morning without fail. The contents will still be cold but definitely not ice. Overall, I believe it is overpriced and the design will not last to this Christmas.

These bottles are not high quality at all. They get scratched so easily and the part where the lid clicks broke. It’s extremely hard to get a good clean inside the lid and after sometime it starts to form mold. I wanted a water bottle that would last me a while but this one didn’t even last me a year without it getting all scratched up and just feeling gross to use. The colors and design are cute, but the quality is not there. Definitely do not recommend.

Extremely frustrating warranty experience. Customer service responses are slow and often come around 2 a.m. West Coast time, making resolution drag on for weeks.
Getting a simple replacement lid turned into a mess because Coldest runs so many exclusive drops that the original matching colors are no longer available. You’re expected to accept mismatched parts for a $100 bottle.
This bottle was purchased for my autistic son, who needs consistency. The mismatched replacement bothered him so much that he no longer wants to use it, even though he plays sports and used to take it everywhere.
Premium price, but disappointing warranty support and resolution

I recently ordered a 15 oz. tumbler. I use it for coffee only. It keeps my coffee hot all day! It came with 3 different lids for different drink uses. I am very impressed with this brand!

I bought a coldest water bottle and a coffee travel mug in 2025. They stand up to their rating of staying cold and staying warm as long as they claim. However, they build mold very quickly and the top of the coffee mug is impossible to clean. I sent them a message today telling them that it has mold in the top that I cannot get out with a picture and also a picture of the coffee top. Their response was to clean it better and more frequently with use. I clean it regularly, and with every use, I even sent them pictures. They gave me no option for a replacement top or a cup for the water I will not buy from this brand again, and I will make sure that I tell people not to buy these cups.

they do not honor their warranty. i purchased a water bottle in 2022, and the rubber coating on the lid failed within a year. there is now a massive amount of mold growing under that rubber lining and obviously unusable.

i have tried to get help about replacing the lid off and on for about 2 years. they kept telling me that i had to wait until they had the replacement lids back in stock. it never did and i lost my patience.

i just found the unusable bottle while cleaning this week so i thought i would try again. at least i got a useful response, but they will not honor the warranty for a defect and i have a 1/2 gallon that cannot be used at all.

I ordered 2 coffee mugs. Waited forever and when contacted, the only response I would receive was a form letter. There is no way to get ahold of anyone. The sent a picture of proof of delivery which clearly shows a box from coldest is not there. Finally, someone answered my many emails, and informed me I should contact UPS and once I had proof the package was not there, I could get help.
Worst company!

The worst quality stainless food bowls we have tried. All hype as far as keeping cold - not true to marketing. Dog bowls formed rust within a couple months. RUST. In food bowls. These were used only for spring water, indoors, clean and on rotation. Customer service told us they would replace the rusty bowls but then decided they would not. They do not stand by their products. There are several reviewers with the same complaints.

Nice design the color of my mug, but it doesn't keep my water cold for more than maybe 9 hours. Very disappointed. I really had hopes for this cup, more expensive doesn't mean better. Tried yeti and that was the same doesn't stay cold. And Stanley was good but the mold that grew on the top was just a turn off.

I received a Premium Water Bottle for a birthday present and couldn't get the lid off. I even offered to bring it by their office. They wouldn't exchange it without a receipt. Absolutely the worst customer service ever but a good way to make enemies. DON'T BUY THIS PRODUCT!!!