coldest.com Avis 

Received our product & had a question about usage. Called customer service Six times! Each time a person with a very heavy accent answered the phone. When we tried to ask our question they hung up on us every time! We kept calling back in hopes of getting someone that would not hang up on us. We thought this was an American company & wanted to support it! 🇺🇸

They ask for payment in advance and when the item arrived defective they did not provide warranty. It is nothing but a scam company.

This is a scam company. They scammed my affiliate commission. Everything they say is a lie.

Do not buy this product... it is false advertising. The website says right on the product page "Dishwasher safe" and when it arrives it says handwash only. They also took FOREVER to finally ship after multiple promises that it was in transit. I reached out to customer service and it was a bot who responded. After requesting a supervisor, they have now ignored me. In addition, I started leaving this information on social media and they have blocked me on there to prevent the truth from being told. That's about as deceptive as it gets... only allowing positive reviews and blocking the others. This company is a farce full of false advertising and not responding to their customers. Save your money and buy from a reputable company!

I don’t get the negative reviews here. I have two of their mugs now, they are amazing. I tested the first one. Water and ice. I let it sit to see how long it would take for the ice to melt. 41 hours it was melted but the water was still cold. Honestly I’m good if it stays cool for 2 hours but it works well. It is sturdy, nice styling, came with three lid options and a straw with a silicon cap. No bugs, zero spills. Both mugs were delivered a month apart and arrived 2 days after ordering. I’ll keep buying them. Better than the big three out there who are way overpriced for what you get. Try one. You can always return it. And yes, customer service is quick to connect with. I tried that too just to see.

My husband bought me one for Christmas and had it engraved for me, worst tumbler ever ice melts Within 2 hours and my water is Luke warm not cold also because it's engraved the warrantee is voided what a rip off!!

I bought one thinking OK it should be better than Yeti. Price is high but hey if it keeps my drinks cold I’ll buy it. Well, it’s NOT any better than Yeti and what makes it worse is that they say 100% guarantee but of course you pay to ship it back and that’s NOT a problem BUT then they charge you an extra 5.00 for “handling or restocking” whatever they call it. So on the 65.00 you get back less than 40! That’s an expensive “trial”

I ordered 2 water bottles and a paracord from coldest that was being shipped in 2 parts. The first part I was sent the wrong item where the water bottle didnt match the description listed on the image

I have been back and forth with emails with no resolution from October 9 2024 to the present. Also no return label and the second part of the order was never shipped out nor refunded

No number to reach anyone and support says they dont have a phone number

They don't actually stand by their guarantee policies. I purchased 3, one right away disconnected from the cap so wasn't even fixable. They refused to answer or do anything. The price you pay, the quality is not there. If your unit uses a straw, it doesn't stay cold at all. MOLD grows soooo badly in them. Glad I never bought a dark color. It's horrid, and impossible to clean. Just overnight too. Harder to clean. Customer service is horrid. My handle came lose too, and they kept telling me to tighten the screws, but it won't because the tread is off. Sellers mistake, wouldn't exchange. Just like any other new invention, they'll take the money from the people that started them, but won't honor you in return. Sad.

Their ads are all over social media claiming to keep things cold for hours in even in the hottest conditions. Maybe they do, but you'll never find out. The advertised water bottles never seem to be in stock. You'll receive email always telling you some reason for the delay, but you'll never get for what you've paid. Customer service is only available via email. While they're fairly quick to respond (about 24 hours), you'll just get canned answers telling you your order will ship in a month or two. The maddening part is you'll keep getting email and text messages from them saying your product is back in stock. At this point, I'm beginning to doubt the product exists. Save yourself the time and aggravation. Buy from someone else.