Collectors Kingdom Avis 

185
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Ordered several times now. Best prices I’ve seen for JPN Pokemon booster boxes (from someone trustworthy) and quick delivery. Mike accidentally sent the wrong product one time but he was highly re... Voir plus

Noté 5 sur 5 étoiles

Ordered five Pokemon Storm Emerald BB, but I was away for few days and didn't want it to be left on my door step, so I sent an email asking for it to be dispatched few days later. Special thanks to Mi... Voir plus

Noté 5 sur 5 étoiles

I can't even imagine the stress you have went through last night. I wish people would look at the positives rather than focus on the obvious error. Was extremely impressive how well your site handled... Voir plus

Noté 5 sur 5 étoiles

Ordered booster box prior to technical issues without issue. When your website is constantly being bombarded with organised crime bots, occasionally funny things will happen. Lots of the one star... Voir plus

À propos de l'entreprise

  1. Boutique d'objets à collectionner
  2. aussi dans
  3. Magasin de cartes de collection

Écrit par l'entreprise

Welcome to Collectors Kingdom, the U.K's No.1 community focused online TCG store, offering the best prices on authentic Pokemon, One-Piece, Union Arena and Weiss Schwarz trading cards. Founded by passionate collectors for passionate collectors, We are proud to take a fresh, fun, and community-focused approach to trading cards, ensuring every customer feels part of the journey. Our mission is to make the excitement of TCG accessible to everyone, whether you're hunting for a rare Japanese Pokémon card, building your competitive deck, or simply adding to your cherished collection.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

185 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,6

Tous les avis

(185)

128 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Major lack of communication

Placed and order, money went out the bank, cancelled with absolutely no communication whatsoever.
Waiting for refund

4 juillet 2026
Avis spontané
Logo de Collectors Kingdom

Réponse de Collectors Kingdom

Sadly last night we experienced a technical issue with the website which meant all items were available to order while out of stock - allowing orders to be placed for unlimited quanities.

I've worked tirelessly throughout the evening on the approximately 7000 orders that were place to have them refunded as quickly as possible

All orders have already been cancelled and you have already been refunded.

I apologise for the inconvenience and am truly heartbroken by what has happened.

Mike.

Noté 1 sur 5 étoiles

Cancelled my order for no reason ?

4 juillet 2026
Avis spontané
Logo de Collectors Kingdom

Réponse de Collectors Kingdom

Sadly last night we experienced a technical issue with the website which meant all items were available to order while out of stock - allowing orders to be placed for unlimited quanities.

I've worked tirelessly throughout the evening on the approximately 7000 orders that were place to have them refunded as quickly as possible

All orders have already been cancelled and you have already been refunded.

I apologise for the inconvenience and am truly heartbroken by what has happened.

Mike.

Noté 5 sur 5 étoiles

Great service

Great service, not many business owners would stay up all through the night rectifying an issue with their website and making sure buyers got their money back asap.

3 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Website error, refunded swiftly

Website error shows stock available when it unfortunately wasn’t. Lots of communication from the owner to explain the situation & refunded swiftly. Will definitely be ordering again.

3 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Your website is absolutely rock solid

Your website is absolutely rock solid, it managed to function perfectly with ridiculous amounts of traffic, please show other retailers how to run their websites too, thanks 🙏

Very professional owner as well! Ignore the stupid negative reviews by people who are clueless as to what happened.

3 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic store and customer service

I reached out to a number of card shops for advice for my husbands 40th birthday. Mike at Collectors Kingdom was the only one to respond.

I've since purchased a number of items from the store over the last few months. Every time, the order is dispatched quickly, packaged extremely well and delivered within the expected time frame.

I bought individual boosters and Korean booster boxes. My husband was completely blown away by his birthday present and has had a number of decent hits from these items.

Would definitely recommend this store. They have been nothing but kind, courteous, diligent and efficient in all my dealings with them.

Thank you again, Mike. Couldn't have achieved my husbands birthday surprise without you and the store.

3 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Trustworthy, upstanding business and owner

To anyone reading this following a small minority of negative reviews due to people throwing their toys out their pram;

Unfortunately, Collectors Kingdom fell foul of a genuine un foreseen mistake last night. Whilst updating/making changes to their website, someone accidentally clicked something which resulted in all old stock being uploaded to their website with no purchase limits. An huge influx of orders came in which obviously resulted in cancelled orders.

All I can do is praise the owner for being transparent from the outset, acting quickly to resolve all issues and promptly issuing the required refunds. This was not a scam and only happened due to simple human error.

I stand firm that nobody should be giving this company or its owner a hard time. He acted professionally throughout.

Credit to Collectors Kingdom where it is due. Upstanding owner and I will definitely be placing orders with them in the future. If only every store took the same pride in their business.

Please ignore/disregard any negative reviews from around the date/time my review is posted.

I wish this company every success going forwards.

Thanks.

Danny

4 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Ordered a destined rivals booster box…

Ordered a destined rivals booster box on a hope and a prayer, I believe they had a stocking error caused by a third party. Order cancelled and resolved as quickly as I've ever known a situation like this to be. No money taken and no harm done. Would recommend.

3 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic communication and quick…

Fantastic communication and quick cancellation and refund from the owner. Sometimes mistakes happen it’s how you deal with them. Will 100% be back when they have fixed the website 10/10

3 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

2 Orders Cancelled for No Reason

2 orders placed online and then 1 hour and 3 min later both orders cancelled with no reason given. Poor experience...would not reccomend

3 juillet 2026
Avis spontané
Logo de Collectors Kingdom

Réponse de Collectors Kingdom

Sadly last night we experienced a technical issue with the website which meant all items were available to order while out of stock - allowing orders to be placed for unlimited quanities.

I've worked tirelessly throughout the evening on the approximately 7000 orders that were place to have them refunded as quickly as possible

All orders have already been cancelled and you have already been refunded.

I apologise for the inconvenience and am truly heartbroken by what has happened.

Mike.

Noté 1 sur 5 étoiles

Finally managed to order some prismatic…

Finally managed to order some prismatic from somewhere and they cancelled the order and refunded it with no explanation at all

3 juillet 2026
Avis spontané
Logo de Collectors Kingdom

Réponse de Collectors Kingdom

Sadly last night we experienced a technical issue with the website which meant all items were available to order while out of stock - allowing orders to be placed for unlimited quanities.

I've worked tirelessly throughout the evening on the approximately 7000 orders that were place to have them refunded as quickly as possible

All orders have already been cancelled and you have already been refunded.

I apologise for the inconvenience and am truly heartbroken by what has happened.

Mike.

Noté 1 sur 5 étoiles

Booster Box

Ordered booster boxes with them and whole order was cancelled. No reason was given

4 juillet 2026
Avis spontané
Logo de Collectors Kingdom

Réponse de Collectors Kingdom

Sadly last night we experienced a technical issue with the website which meant all items were available to order while out of stock - allowing orders to be placed for unlimited quanities.

I've worked tirelessly throughout the evening on the approximately 7000 orders that were place to have them refunded as quickly as possible

All orders have already been cancelled and you have already been refunded.

I apologise for the inconvenience and am truly heartbroken by what has happened.

Mike.

Noté 1 sur 5 étoiles

Cancelling orders after confirmation

Advertised stock, money and order went through, confirmation email sent

Then cancels all orders...

3 juillet 2026
Avis spontané
Logo de Collectors Kingdom

Réponse de Collectors Kingdom

Sadly last night we experienced a technical issue with the website which meant all items were available to order while out of stock - allowing orders to be placed for unlimited quanities.

I've worked tirelessly throughout the evening on the approximately 7000 orders that were place to have them refunded as quickly as possible

All orders have already been cancelled and you have already been refunded.

I apologise for the inconvenience and am truly heartbroken by what has happened.

Mike.

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