Thanks for William May sorted my mortgage in principle for commercial property. Definitely recommend well quick finding the right deal from the bank and sending me in email.thanks for hard work.... Voir plus
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OK Lesson learnt. Don't use brokers unless they can provide documents to substantiate what they are claiming to sell. Despite long involved conversations over the phone they charged an application fee... Voir plus
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83 BNR - I had the pleasure of working closely with Lottie Tozer on a purchase. All in all, we were teamed up for the best part of 6/7 months. At times when the lenders and solicitors weren't respondi... Voir plus
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I had a great experience with Commercial Trust. At first, I was a bit nervous, but my mortgage was approved, and the process felt almost too easy, which made me slightly anxious. However, Charity S... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
We welcome the opportunity to help you find a Buy to Let mortgage, Commercial Mortgage or Bridging Loan, please get in touch today via our website call on the numbers below.
Coordonnées de contact
Norfolk Tower, 48-52 Surrey Street, NR1 3PA, Norwich, Royaume-Uni
- 0808 132 0086
- trustpilot@commercialtrust.co.uk
- commercialtrust.co.uk
3,8
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479 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Ridiculous sales process they have…
Ridiculous sales process they have compared to the industry standard.
15 mai 2026
Avis spontané
Réponse de Commercial Trust
Dear Mr Singh,
I am sorry you do not value our advisor service. We do set ourselves apart in taking extra care in our consultations with clients and it is something we are very proud of. We take the time to conduct detailed due diligence on a case, so that we can recommend one product from thousands in the marketplace that both meets the needs and circumstances of each client, and that is aligned with their investment strategy. I hope this explains our approach.
Yours sincerely,
Nicola Eaton
Director
Thanks for William May sorted my commercial loan
Thanks for William May sorted my mortgage in principle for commercial property. Definitely recommend well quick finding the right deal from the bank and sending me in email.thanks for hard work.well done.
13 mai 2026
Avis spontané
Réponse de Commercial Trust
Dear Client,
I am really pleased to see that Will has made such a positive difference to you, by getting a lender decision in place so quickly on a deal that meets your needs. I will be very pleased to pass on your feedback, and I am sure Will would add his thanks to my own for this great feedback.
Yours sincerely
Nicola Eaton
Director
Commercial Trust
I had a great experience with…Charity Sadler and Szilvia Solt
I had a great experience with Commercial Trust. At first, I was a bit nervous, but my mortgage was approved, and the process felt almost too easy, which made me slightly anxious.
However, Charity Sadler, Szilvia Solt, and the whole team were incredibly professional, supportive, and helpful throughout. They were always quick to respond and kept me informed at every step, which really put my mind at ease.
Their efficiency and excellent communication made the whole process smooth and stress-free. I would highly recommend Commercial Trust to anyone looking for a reliable and professional mortgage service.
24 mars 2026
Avis spontané
Réponse de Commercial Trust
Dear Binu,
Using a mortgage is a life-changing process, involving significant sums of money, so we never take that lightly. I can quite understand why you felt nervous, and I am so pleased that Charity and Silvia were able to make it easy for you and allay your concerns.
I could not ask for more from our team, and it sounds like it made a really positive difference to your experience.
Thank you so much for your review and kind recommendation, I have taken great pleasure sharing it with all our staff, it really means a lot.
Yours sincerely,
Nicola Eaton
Director
Commercial Trust
A perfectly professional service…
A perfectly professional service provided by Kris and her team, but fundamentally flawed in delivering a product to me. Nada. £499 sailed south. Im not saying it was CT's fault, but it most certainly was not mine. Very disappointed.
24 février 2026
Avis spontané
Réponse de Commercial Trust
Dear Trevor,
We appreciate and share your disappointment that the lender was unable to support your application. As we outlined to you ahead of the application, a unique property in an area does always carry the risk that a valuer will advise a lender not to proceed.
Naturally we had to cover an element of our own costs, having done a great deal of work to get this far.
If you change your mind and do want to proceed with investigating another option, we remain at your disposal.
Yours sincerely,
Dominika Gawlik
I had an extremely poor experience with…
I had an extremely poor experience with this company. Their priority was clearly collecting high fees rather than delivering fair customer outcomes. They recommended a mortgage product that they knew could not be completed within the required timeframe, which resulted in the transaction failing and me incurring additional auction-related costs.
Despite the fact that no completion took place, I was subjected to persistent daily calls demanding payment of their fees. I ultimately paid under duress simply to stop the harassment.
Based on my experience, I strongly advise avoiding this company.
29 août 2025
Avis spontané
Réponse de Commercial Trust
Dear Kilford,
Our company is built on strong values of working in good faith, which means that we treat all of our clients with fairness, honesty and respect. I take any suggestion that we are not upholding our values very seriously. As such, I wanted to directly respond to your comments.
I was particularly concerned by your statement that we recommended a product that could not complete in time, to meet your deadline. You were placed with a lender that we are extremely familiar with and has a good proven track record on auction completions. Upon reviewing your application, I can see that prior to the deadline, you decided not to proceed with our specialist recommendation and continue with a lender you had sourced yourself. However, we were not made aware of this until later in the process. Had we been made aware, we would have reassured you further with our product and advised you on the turnaround times of the alternative lender.
Furthermore, after reading and listening to your communications with our team, we cannot agree with your claims that any additional costs were as a result of Commercial Trust or that you were harassed at any point in the process.
Yours sincerely
Jodi Walker
I recently used Commercial Trust for…
I recently used Commercial Trust for business. Jordan and Ellie were delightful. Jordan worked hard to find the right product for us and genuinely seemed so pleased when we found a good solution. And without Ellie I don’t think we would have got it across the line. I really felt they both had our back. Would highly recommend.
19 septembre 2025
Avis spontané
Réponse de Commercial Trust
Dear Sarah,
Thank you for sharing your feedback on Jordan and Ellie's work. It's very easy for a business to say that their staff take great pleasure in delivering a great result and great service in the conduct of their job, but as you have seen, it really is the case for our team.
I am very pleased that came across, and that you valued their work so highly. On behalf of Jordan, Ellie and myself, we look forward to helping you again in the future.
Yours sincerely,
Jorden Abbs
Chief Executive
Lottie is faultless!
83 BNR - I had the pleasure of working closely with Lottie Tozer on a purchase. All in all, we were teamed up for the best part of 6/7 months. At times when the lenders and solicitors weren't responding she was an absolute machine at getting things moving. Nothing in the transaction was simple and Lottie was a rock throughout. I couldn't have done it without her and it has been a pleasure doing business with her! Thanks so much Lottie! x
12 septembre 2025
Avis spontané
Réponse de Commercial Trust
Dear Ada,
Thank you for taking the time to share this feedback and recommendation. You have highlighted here key qualities that we train our team to deliver and I am very pleased that Lottie's hard work has stood out and helped you along your application journey.
I know Lottie will be very pleased to receive your kind words and I will take great pleasure in sharing them with her.
On Lottie's behalf and my own, thank you for trusting us with your case, we look forward to future work together.
Yours sincerely,
Jorden Abbs
Chief Executive
Excellent
I had to remortgage my property somewhat a difficult scenario. I was allocated to a very capable team of William and young Lily.
We did have some admin issues which were created by the lender which prolonged the whole process. Fortunately for me the team headed by senior Lily and William managed to get it over the line later then anticipated. The only downside to my experience was the lender Interbay funding, personally I would not deal with them again.
Overall I would definitely recommend commercial trust, good communication and kept you updated on progress. Definite GOLD star.
27 juin 2025
Avis spontané
Réponse de Commercial Trust
Dear Mansukh,
Thank you for sharing this detailed feedback, I really appreciate you taking the time to outline your experiences in detail. I am sorry that the lender did not meet your expectations, but I am pleased that WIlliam and Lily's work on your behalf really stood out positively.
On behalf of your team and myself, we look forwqard to working together again in the future.
Yours sincerely,
Jorden Abbs
Chief Executive
Great experience with Commercial Trust
Our first experience with Commercial Trust was nothing short of exceptional. We were incredibly impressed by the team we worked with, particularly Javier and Kristine. Javier was outstanding in swiftly securing a competitive mortgage for us, displaying remarkable responsiveness and expertise. When we encountered an unexpected issue close to completion and had to restart the process, Javier efficiently secured another mortgage within just a few days. Meanwhile, Kristine was vigilant in overseeing the progress, maintaining regular contact with our solicitor and keeping us informed every step of the way. Both Javier and Kristine demonstrated courtesy and professionalism throughout the process. We wouldn't hesitate to recommend Commercial Trust to anyone seeking a reliable and efficient mortgage broker.
11 juin 2025
Avis spontané
Réponse de Commercial Trust
Dear Yan,
I am very pleased that you have benefitted so much from working with Javier and Kristine. We are a company built on our values, but that can only truly be demonstrated when seen through the eyes of our clients.
Thank you for your very kind recommendation and for taking the time to share it here.
Yours sincerely,
Jorden Abbs
Chief Executive
Highly recommended
Cannot recommend Commercial Trust highly enough. I only wish I had used them years ago. This time round Javier has obtained a Decision in Principle which exactly matches our needs - and in less than 24 hours!
I look forward to a smooth transition to completion.
9 avril 2025
Avis spontané
Réponse de Commercial Trust
Dear Chris,
I can't ask for more from the team than than to inspire this kind of feedback from clients such as yourself. Javier will be delighted to have made such a positive difference, your feedback really will mean a lot to him.
We will work your case hard to completion and look forward to celebrating it with you soon.
Yours sincerely,
Jorden Abbs
Chief Executive
Allanah was amazing from first call
Allanah was amazing from first call. Asked lots of fact finding questions and followed it up with few more while working with few lenders. She was always prompt and got the best offers while being transparent with all the fees and cost of borrowing. I highly recommend the service and thank you.
26 février 2025
Avis spontané
Réponse de Commercial Trust
Dear Guruprasad,
Thank you for taking the time to share your feedback, I really do appreciate it.
I am very pleased Allannah made such a positive impact in the conduct of her work for you. She was absolutely delighted to receive your recognition, and as I saw her reading this on Friday afternoon I knew it was sending her into her weekend on a high.
On her behalf and my own, thank you for your recommendation.
Yours sincerely,
Jorden Abbs
Chief Executive
THE ARTILLERY ARMS…
WE HAVE GOT OUR COMMERCIAL MORTGAGE THRU COMMERCIAL TRUST, VERY HAPPY WITH EVERYTHING , ALFIE, BOTH LILLY, ROSS AND LOTTIE WAS VERY HELPFUL, UNDERSTANDING FRIENDLY AND POLITE , DEFINITELY WOULD USE THEM AGAIN
18 février 2025
Avis spontané
Réponse de Commercial Trust
Dear Artillery Arms team,
Thank you so much for taking the time to share this feedback. I am very pleased the team made such a positive difference to you, and am sure I speak for them all when I say we look forward to our ongoing work together.
Yours sincerely,
Jorden Abbs
Chief Executive
Proceed With Caution
Our experience with Commercial Trust began in March this year. They initially provided us with what seemed like attractive terms, and based on that, we decided to move forward and pay the broker fee. However, our application was swiftly rejected by the lender due to our layered company structure — something Commercial Trust was fully aware of from the start.
Despite this setback, we were in the process of acquiring another property for an HMO conversion last month. Since the broker fee was still on account, we decided to give Commercial Trust the benefit of the doubt, assuming the initial issue was a one-time oversight. Unfortunately, this was not the case. This time, we paid both the valuation fee and application fee, only to have the application rejected once again. The reasoning this time was that the property was still arranged as a single dwelling, not as an HMO, something that was known from the outset. We should never have been recommended this product in the first place. Furthermore, the lender also highlighted the lack of HMO demand in the area, something that could have been easily identified before commissioning the valuation report.
Our experience with Commercial Trust has not only caused significant delays to our financing but also left us considerably out of pocket due to the various fees we have paid. I strongly advise others to proceed with caution when dealing with this company.
30 août 2024
Avis spontané
Réponse de Commercial Trust
Dear Mr Patterson,
Any expression of dissatisfaction from a client is taken very seriously by our company. I understand that you have been contacted by a member of our management team, who will investigate this issue for you.
Thank you for taking the time to bring this to our attention. We will be back in touch with our findings.
Yours sincerely,
Jorden Abbs
Chief Executive
Commercial trust b2l
I recently took out a b2l mortgage through commercial trust. Kayla was absolutely brilliant. She went through my needs and found me the best lender. Kayla was very informative and kept me up to date at every stage. Kayla provided the best sales/ customer service I’ve experienced in a long long time. Any time that I needed anything doing or checking with the lender Kayla would find out and get back to me instantly. Thanks for all your help and will definitely be recommending you in the future.
Phil
2 septembre 2024
Avis spontané
Réponse de Commercial Trust
Dear Phil,
Thank you for taking the time to share you feedback on Kayla's work, I couldn't have asked for more from her than to have left the impression that she has. I am so glad the service was so highly valued and I will ensure she sees your kind words.
Thank you for this recommendation.
Yours sincerely,
Jorden Abbs,
Chief Executive
Kristine Martin from Commecial Trust - TRUSTWORTHY!!!
I have been with Commercial Trust now for many years and my first point of contact is Kristine Martin. She goes above and beyond to get the best deals for me whether on a new mortgage or a re-mortgage and she knows my property portfolio better than I do! She will contact me when I need to take action with recommendations that are always spot on. In this day and age you have to have trust and Kristine definitely has mine!
1 août 2024
Avis spontané
Réponse de Commercial Trust
Dear Carol,
Reviews like yours mean all the more, as you are assessing the service you have received over a long period of time. Trust is in our company name for reason, and I am very pleased that Kristine has instilled this in her work with you.
I will make sure she sees your recommendation and I am sure she would add her thanks to my own for it.
Yours sincerely,
Jorden Abbs,
Chief Executive
Still brilliant
5 years after my last 5 star review, here I am again with another one. Service as superb as ever.
1 juillet 2024
Avis spontané
Réponse de Commercial Trust
Dear Joshy,
Thank you for your ongoing support and for this kind review. We value it as much today as five years ago.
Yours sincerely,
Jorden Abbs
Chief Executive
Dealt with Jordan Gooch
Dealt with Jordan Gooch. Very knowledgeable, straight talking and easy to deal with. We’ll be sure to use commercial trust again.
18 juin 2024
Avis spontané
Réponse de Commercial Trust
Dear Daniel,
Thank you for your five star review, I am very pleased you valued the service given by Jordan and will ensure he sees your feedback.
Yours sincerely,
Jorden Abbs
Chief Executive
Buy to Let Mortgage
Excellent service from Szilvia at Commercial Trust. She was very thorough and managed to obtain a mortgage in principle within 24 hours. Highly recommended
21 juin 2024
Avis spontané
Réponse de Commercial Trust
Dear Matt,
Thank you for sharing your feedback and 5 star rating, I am very pleased Szilvia's work on your behalf has served you well. I will ensure she sees your kind words.
Yours sincerely,
Jorden Abbs
Chief Executive
Helped a newbie in HMOs investing
Bent over backwards just for preliminary look into mortgage options for my fledgling hmo business. Not really ready yet, but showed me what I could get now. Helped a lot, as I now know if can get a mortgage offer now I will have no problem when I'm better positioned in 6-12 months. Thank you!!!
19 juin 2024
Avis spontané
Réponse de Commercial Trust
Dear Customer,
Thank you for sharing this feedback on our service. I am very pleased your advisor was able to equip you with help in your HMO investment planning. We look forward to speaking with you again when you are ready to proceed.
Yours sincerely,
Jorden Abbs
Chief Executive
I used Commercial Trust to swap my…
I used Commercial Trust to swap my mortgage to a buy to let mortgage initially dealt with Ryan, who was excellent my account handler was Alfie Piper who was absolutely excellent, kept me well informed and pushed along everything brilliantly. We definitely recommend these guys and will be using them again in the future.
22 mai 2024
Avis spontané
Réponse de Commercial Trust
Dear Roger,
Thank you for sharing your feedback, I am very pleased to see that Ryan and Alfie's work scored so highly in your eyes and that it made such a positive difference to you. I will ensure they see your kind words.
Yours sincerely,
Jorden Abbs
Chief Executive
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