Compactcarsandvans Avis 

Louis was amazing very patient couldn’t ask for a better experience

My company recently purchased a van from Compact Cars with a new MOT carried out by a company of their choice. However on driving the vehicle my driver realised that the brakes were on metal and the handbrake would not hold. How on earth did it pass the MOT which had a tick along the brake check column! We were very lucky an accident didn’t occur. On contacting the company we were told they could not look at the vehicle for 3 weeks.! I was on holiday at the time and only found this out on my return and subsequently rang to complain . Due to the vehicle not being safe to drive my company had to hire a vehicle for nearly 3 weeks which incurred major costs which should never have been the case if the vehicle sold was safe to drive and the issues addressed as a matter of urgency due to only having the vehicle for 2 days. I have contacted them to advise of this for some sort of reimbursement towards the cost of having to hire a van to replace the one I could not use only to be told they would not be looking to reimburse any costs. Totally unacceptable response . I won’t be dealing or recommending this company to anyone

Very friendly, helpful and real well priced cars

Great experience helped loads to get me in the right vehicle and great staff especially luis helped me the most

Wen to compact cars as I believe to they were a reputable company. Initially the process was easy helped with setting up finance and got me a car under 10 years old. Friday 29th may I went to the dealership to collect the car with my son.
I told them on buying the car that due to serious ill health and two children one who autistic and the other type1 diabetic, I needed a reliable car.
I part ex my car with small amount of finance left to pay this was suppose to be settled.
They assured me the car was given a MOT and a great car. I trusted them BIG MISTAKE!
29th I drove off the fore court to have warning light for low air pressure. Put in Diesel 30 quid and put air in no tyres had dust caps I bought them message compact cars and told if air pressure was still low Monday bring it back. Already having a feeling something wasn’t right. I drove five minutes up the road to Asda. Went in did a shop on leaving I realised there was an issue with the throttle. As we made the turn towards the lights I said to my son I’m going to have to drive back in to Asda using only couch power as we turned completely failed throttle no brakes or steering. If this was on a motor way the likelihood of a major smash was high. I dread to think! I was upset rang Louie, who asked me if I was a member of AA and use them to sort the car! Reluctantly I did as I was stranded in Bridgend car boot full of shopping and my son who type1. Two hours wait for the aa who were brilliant. He tried to sort it but said it had suffered a catastrophic failure and wasn’t safe to drive. This cost me another £75 as my part ex car was on the policy. I then had to be towed from Asda back to compact cars.
I was told mechanic don’t work weekends so would have to wait. In the meantime I looked up my rights as I had this car less than a hour. I didn’t have faith in them or the car as this had supposedly had a new mot. Over the weekend decision was made I wanted a full refund and my 1000 deposit and part ex car. I ended up going down Monday even though they were trying to stall me having it all back. Sunday evening I had a email from my part ex car finance company saying I had a 131 payment due. So thinking they had not paid the settlement I rang them and paid the 275.80 myself. Making my part ex car legally mine.
Compact cars had no financial claim to my car. When I went down Monday even though I’d spoken to the new financial company and asked for the agreement to be unwound and an invoice sent to compact cars Dean told me not to come to the dealership. Even though they had my car my 1000 pound and the faulty car.
I wasn’t leaving without my car and money. He didn’t know I had paid the finances settlement myself. I waited to inform him as I had a feeling he was on the computer trying to pay it to make it more difficult for me to have a refund. I’m still out the 75 pound towing fee the 30 petrol and the inconvenience caused and stress. Safe to say I left with my car and 1099 refund.
I think they think a women on her own is stupid and can be conned.
He had the audacity to ask me for a good review on here or trust pilot.
Do not use this company the failure on this car could have killed me and my child. I have all the paper work from the AA with diagnostic codes that a wrong throttle cable was fitted and it failed. They don’t care about safety. It’s not a risk I was willing to make. Never again would I recommend this dealership. BE Warned
Hyundai i30 Vn66zxr

The Lads were helpful over our multiple visits and telephone conversations.
Top quality service, going above and beyond. Thank you Luis and the team.

Brilliant service luis was brilliant from start to finish. Would recommend

We have bought several vehicles from Compact Cars and Vans over the years and have always found the service excellent. The staff are knowledgeable, and friendly and nothing is too much trouble.

We have always been impressed not just with the service but also the quality of the vehicles we’ve had.

So much so we are now on our second generation, with our son purchasing his first 2 cars from Compact too.

Fab team, fantastic service and quality vehicles at a great price with loads to choose from !

Can highly recommend 👍

Top service provided by all staff. Highly recommend . Luis and Marc were ace👏🏻

Great experience, Luis was very helpful. I was nervous buying a second hand car as I had always financed from new but the experience was great. Thank you Luis and Compact Cars

Fantastic experience purchasing a used car with Luis! Wasn't pushy at all, gave me plenty of time to look about and left me to it. Helped me get the best finance package I could get and gave me some solid advice regarding vehicles. Had my best interests at heart. Lovely team who care about their customers!! 5 stars and A+++. Thank you Luis and team!!

Bought a 9 seater Vivaro and collected it within a week. Walked us through financial procedures and made it easy to understand. Worked with us on timeline and even came in on their day off on the Saturday to finish final paperwork with us. Whole family has bought most of there cars from Compact Cars and have had great results. Will come again for future cars with family and friends.
Excellent service.
Thank you Marc and Luis.

Luis and the team was great throughout the process kept me updated and is a very good quality car, they made sure to replace components that needed replacing before giving me the car great service

Bought a corsa from Luis over a year ago and it has been spot on since day one -would highly recommend

We purchased a BMW from Compact Cars on 25 March, and within days it became clear the vehicle had serious faults. What started as a simple battery issue turned into major repairs totalling around £1,700, with the car deemed unsafe to drive.

We contacted the dealer but were told there would be a three-week wait just for inspection, which wasn’t practical as we rely on the car daily. We had no choice but to carry out the repairs ourselves. The car had been in their possession for over a month before sale, so these issues should have been identified—especially as they claimed it had been serviced and had an MOT.

They refused to even look at photo evidence of the faults and repairs, and instead insisted on taking the car back for yet another attempt to fix it.
UPDATE: as of 6th of may we received Over £800 towards cost of the work after compact cars done nothing but mess my wife around told her it would take them two days rang in third days dean the after sales manager there is no after sales just lies after lies 2 days turn in to 6 days and then when he did respond he then passed the buck to the finance company who paid out less then 24hrs later.shocking company don’t go near that crossland either something definitely wrong with the wiring constantly required new lights when we had it for just over a year and the fuel economy on it is shocking crossland reg Cu67xrd stay well clear it will cost you a pretty penny light replacement and fuel! Dodgy cars and 100% dodgy company couldn’t give two sh*ts about the safety of there cars all they want is the money and your done for after that! Very good at sales if you want learn how to fleece someone these are the guys who do it best

​While the initial car buying process was smooth, the after-sales support has been a major letdown. The warranty and care package pitched at the point of sale do not match the reality. I’ve been promised multiple callbacks regarding ongoing issues, yet I’ve received no communication.
​When trying to book a repair, I was told to leave the car indefinitely with no estimated timeframe. As a working family with only one vehicle for school runs and work, "we'll let you know when it's ready" isn't a viable solution. The lack of empathy for the customer’s logistics is disappointing.

Bought my car from Luis. He was very polite and helpful. As a woman on my own I am not very comfortable in car garages, but he was great, putting me at ease, showing me a selection of cars and not pressuring me to buy at all. I got a car and part exchange on my old car at a price I was happy with. Very happy with his service, and the other salesman that assisted me on pick up day.

Excellent service! Made buying a car an absolute pleasure that was stress free.

Customer service and attention to detail was top-tier. I highly recommend this company.

a big thank you to luis for helping me buy my Kia, very helpful and overall top bloke can’t fault him, will definitely buy my next car from you guys in the future 👌🏼👍🏻