justdrivesouthwales.co.uk Avis 

The entire process was smooth, transparent, and stress-free. Gavin went above and beyond to ensure I was comfortable with my decision and made sure I understood all my options. Their professionalism, patience, and outstanding customer service made a real difference.
I'm already enjoying my new car. Thank you.

When we were looking to purchase a car, the garage was extremely helpful and couldn't do enough for us. The service was excellent right up until we completed the purchase.
However, after just 4 weeks and 4 days of owning the car, we started experiencing serious issues. We contacted the garage, but were told they couldn't look at the vehicle for around three weeks. We explained that this was far too long to wait and asked whether we should stop driving the car in case the problem worsened. We were told to continue driving it and to contact them if anything changed.
A couple of days later, the car completely broke down. When we contacted the garage again, they initially expected us to arrange and pay for recovery to their premises, despite the car being under warranty and having been owned for only a short time. The AA quoted £260 for recovery. The garage refused to assist until we sent an email outlining our consumer rights and requesting a refund. The following day, they suddenly agreed to collect the car and did so promptly.
Unfortunately, communication after that was very poor. We repeatedly had to chase for updates and were given conflicting information. At first, we were told it was a quick fix, then later informed it was a head gasket issue. Days and weeks passed with little progress and no proactive communication from the garage. We explained that we were struggling without a vehicle, relying on taxis and having plans that required transport, but this seemed to make little difference.
My husband even visited the garage in person to try and get answers. He asked to speak directly with the mechanic but was refused. Eventually, we were told the repair would be completed by the end of the week, but that deadline came and went with no car and no resolution.
At that point, we formally requested a refund under the Consumer Rights Act. The garage initially argued that they were entitled to one opportunity to repair the vehicle. We responded that they had already been given a reasonable amount of time and had failed to complete the repair. After further discussions and the mention of seeking legal advice, they eventually agreed to refund us.
Even then, the process was unnecessarily difficult. We were told no refund could be issued until paperwork was returned, so we had to drive to the garage ourselves to hand it over. We were then informed that the finance team were not working that day and the refund could not be processed. Before leaving, we insisted on written confirmation that they had received all the paperwork and took photographs as evidence. Ironically, while we were driving home, the refund was processed despite being told that the finance team were unavailable.
It's disappointing because our experience started so positively. The sales service was excellent, but once problems arose with the vehicle, the after-sales support, communication, and handling of the situation were extremely poor. Based on our experience, I would be very cautious about purchasing from this garage again. The car we purchased was Vauxhall safira tourer purchased by a james sarginson

Just drive,what a lovely experience! Gavin was lovely and so helpful! Very professional, definitely recommend just drive!! 🙂

Had a great experience with just drive. Gavin the salesman had gone above and beyond to help me out , absolute great guy very easy to deal with , definitely be using them again. Thanks Gavin!
Jon

Bought a car from them, was approached by well mannered sales guys who showed me round the car I was interested in, there was no pushy sales tactics

I was over the moon with the service I was given

The preparation they did to the vehicle I was happy with, (mot with no advisories, service, multi point inspection and warranty)

I would definitely be buying my next vehicle from them

Absolutely amazing experience! Gavin was such a lovely dealer throughout the whole of the sale, and Adam did a fantastic job with a speedy MOT. It made the process of buying my first car leisurely, thank you so much!

Amazing service throughout. Gavin was a delight throughout the whole process and is a credit to the company. Thank you Gavin for making this the best car purchase I have ever been through. Will be recommending you to everyone.

Gavin was very helpful and I'm very happy with my recent purchase. I'd definitely recommend this business to others.

Went for a look and found a refreshingly honest and helpful gent who for a car sales man was a breath of fresh air. Gavin listened to what I wanted (and being female I was specific 🙄) I looked at various cars and decided to enquire about two that I liked. After a honest discussion I applied for the finance which was so simple and clarity throughout the process then I had my new car three days later new MOT, serviced and valeted. Can't thank Gavin enough for his absolute honesty and helpfulness throughout the whole process. What an absolute genuine bloke.

Just purchased a car from just drive Pencoed and i have got to say gav was amazing! Got back to me with any questions that I had he was very patient while my finance was going through, it was a very stress free process buying a car from hear. Very friendly and gave us all the time we needed. Well recommend:)

Outstanding friendly service couldn't be more helpful would recommend 100% went through everything with ease and happy with the outcome the car was perfect

Just bought myself a new car from Just Drive -Audi A4- overall I am very happy with the service I received. Gavin helped me through-out my experience, explained clearly the process and was very communitive. Would recommend this dealership!

Received a very warm welcome on arrival by Gavin and Dave, the very friendly help and service we received is of a very high standard, every thing was flawless from the viewing through to collection, we’re very happy with our purchase and we would not hesitate to return, thank you to all the staff for your professionalism.

Bought a car some time ago, and on collection day was told it’s not available, as Gavin wasn’t available, despite agreements to collect, the owner was very rude and angry , disappointed with the service and even told me the car I test drove had a steering fault . Not forthcoming with the truth, and even broke data protection laws by contacting my employer , who despite what you believe , nothing happened , too long in the job with friends, you just kept on going … have a rethink how YOU actually spoke and dealt with it all .
Quite the story teller when it suits you and I’m fine, just had a quiet day and saw another bad review again , I’ll delete the review once you’ve had chance to see it , but you do like to exaggerate and
Make things up after one phone call with a very shouty rude man at your end who Gavin apologised for . Hope that he has had his anger management issues sorted .., and here you are mocking mental health, once again highlighting exactly what it’s like trying to reason with an unreasonable person !! May well be in the market for a car soon , do you know anyone decent ??

Amazing garage really friendly not pushy and great after service . Will be going back 5 stars 🌟

Good service from Gavin and the team - pleased with the vehicle purchased - collection was smooth and straightforward. Gavin is an asset to the company

Just bought my new Vauxhall Mokka X from Just Drive in Bridgend ... From start to finish I had an outstanding experience .. Gavin was superb .. So friendly and so helpful he went above and beyond to make everything go smoothly .. I would definitely recommend anyone who's looking to upgrade their car to pop in and take a look
Chris x

I recently purchased a Ford Focus STline from JustDrive the car was in immaculate condition,like new! I had top quality service from Gavin he was very professional and friendly.Making buying a car easy, stress free with no pressure. It was the easiest and best experience that I've had buying a car I would highly recommend JustDrive to anyone and would definitely buy another car from them in the future.

Couldn’t fault Gavin or the team at Just Drive. Very nice and helpful, quick turn around and great service!

Gavin was incredibly helpful throughout the experience