The Company of Animals Avis 

The muzzle I ordered arrived promptly and was good quality. Unfortunately it was too big for my dog so had to return it which was done with no problem and easily dealt with

Good quality. Fast delivery

I previously bought a car harness from a firm called easy dog. Very good harness but didn’t fit. They pick up the phone they talk to you. They answer emails next day. You should be able to do the same.
I received my car highness and I’ve sent emails and a contact note and haven’t heard back. I want to know whether I’m to send this one back for a refund with the trivago size but absolutely no response very unimpressed.

Excellent customer service and product.

Easy to order and very quick to arrive.
The videos to help measuring my dog for a Halti and to put it on were very helpful

A fast service. Goods as described

I have been using Choachi training lines for 9 years, and only just purchased my third. The quality of their lines is superb. However, the material of my most recent purchase felt very different from the previous two lines. I left a comment via the company's website indicating I was disappointed in a perceived change of quality. Within one business day I received a response indicating there are two lines available, and the line I purchased this time was their waterproof version. This made complete sense, and I was relieved to know the original line is still available. This simple but considerate and timely response to my comment earned even more customer loyalty from me for Coachi training lines. I will definitely be sure to check out their other products as a result of this interaction and my experience with the quality of their training lines.

The Company of Animals not only sells great, quality products but also has AMAZING customer service. I had purchased a Baskerville Invisa muzzle and somehow managed to lose the scavenger guard on our first outing. My dog is a scavenger and would not otherwise need the muzzle. I contacted the company and explained the situation - I wanted to know if they had a replacement part. They responded immediately, and explained that they unfortunately do not sell the part, but replaced the muzzle free of charge. I received it two days later. This type of customer service is unfortunately unheard of these days. They are an upstanding company who truly cares about their customers. I am and will continue to be a loyal customer.

Product perfect and delivered on time

We got a Baskerville Ultra muzzle from the dog rescue centre we got our big six year old pocket bully from. We are training her to wear it so we can equip it on her when we are out and encounter lots of other dogs. Basically to give us confidence as she encounters other dogs. The Ultra Muzzle itself is great. strong and robust. It can be a bit tricky to drop treats into her mouth through it, but I found that holding the muzzle as I give her the treat makes it easier for us both. I followed the youTube examples of how to train you dog to wear a muzzle. These were useful, as well as advice from the dog rescue centre. Unfortunately the head strap on the Muzzle got damaged, my fault, but I contacted the team at Company Of Animals support and a very kind person promptly answered my questions and even sent me out a replacement strap. A very fast and professional support service. I'm happy with the product and super happy with the support I got too.

He comprado un arnés que resultó defectuoso y sin ningún problema me mandaron otro, muchas gracias.

Updated Review - customer service was very slow but very helpful when they got back to me. Order arrived quickly and returns process was simple once they directed me to the correct team.

This review is regarding the excellent physio and water therapy our dog Jerry received from Ruxbury Animal Physiotherapy Services Ltd. Danielle Everett, PgD, BSc

Veterinary Physiotherapist & Canine Hydrotherapist

Member of NAVP, NARCH & AHPR
If your dog has a Cruciate LIgament Injury or any other mobility issues PLEASE PLEASE consider treatment from Danielle Everett at the Company of Animals, Ruxbury Farm Chertsey, Surrey, before attempting surgery. The Treatment has worked for our lovely boy Jerry, and it could for you too. Surgery is not always the answer. We are very pleased our vet recommended Danielle Everett.

The "halti" headcollar is a load of rubbish, it's not secure and dangerous.

World's leading a marketing ploy to see this cheap tat.

Avoid

Would give 0 stars of possible. Had purchased a product that was faulty from manufacturing and the company would not honor their own product. Very terrible customer service and would not support a company that can’t back their products especially considering the price of them.

Two muzzles both broken within two months, can't get any response from customer services. Steer well clear of this company.

Website suggests you order multiple sizes for fit, and that you can return the unwanted ones. Well, they don't send you an order confirmation email, there's no invoice or returns label in the box on delivery, no phone number and customer services won't reply to my emails. So basically I have bought 3 muzzles, none of them are really that good (they are very heavy and inflexible), and I can't return any of them. Absolutely cr@p. Steer clear.

Bought a halti “no pull” harness recently. Having to return it as the lead that comes with the harness catches on my dogs leg and she starts limping as she cannot walk comfortably. Such a huge design flaw.
Customer service takes days to get responses and when they do it is not relevant to what I am asking. All queries are done by email…no phone lines so are very hard work to liaise with. Have given up now and sent the item back to Amazon and will use a different harness.

DO NOT PURCHASE THESE PRODUCTS!!! I bought a head collar for my dog, it literally broke within 2 minutes of leaving the store. I went back and exchanged it for another one which broke within 2 uses. I went back to the store again and upgraded it to the Headcollar Optifit which also broke within a couple uses. I decided to email The Company of Animals and surprisingly they responded right away but offered nothing. They asked me for bank statements which I sent (which showed I went through 3 head collars in less than 2 weeks) and they literally never responded after that. Why ask me for bank statements and then literally do nothing? No support or reimbursement was offered. The products are GARBAGE.

I purchased a carsafe harness based on the product info online on their website. After following all the fitting instructions the harness would not fit my dog. The neck strap is not adjustable so it was way too big. The harness chest plate was also too wide and cut into the front legs. The online seller would not give me a refund because I didn’t have the packaging. Eventually I contacted COA they also would refund because it wa more than 30 days. Totally unreasonable. The harness has never been used. It is still as new surely the 30 day rule should not apply. COA were NOT helpful at all. Don’t buy the carsafe harness. It is heavy and uncomfortable for small to med dogs.