I found the help given to me was extremely helpful, I spoke to Sam Bailey, Sam was very patient, understanding and a delight to chat to, being elderly and very confused when dealing on the internet,... Voir plus
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Lisez les avis des autres
Good staff ( Sam ) whom you are able to understand, very polite and very useful information on what we require.Explained the product very well.
Rory was terrific to deal with. His product knowledge enabled him to answer all of my questions easily. Through his manner he inspired confidence for me to change energy plans which I had been thinkin... Voir plus
Call answered by Adam who was knowledgeable across all available products and was able to summarise quickly my specific requirements, and eliminate time wasting options. Fast precise Q and A and clear... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Compare Broadband is an independently owned Australian comparison business, comparing broadband since 2009. Our team lives and breathes broadband. Based right here in Australia, we understand nbn technology types, internet plans, providers and what Aussie households actually need. We are not a provider. We work with you to find the right plan for your household, from a range of providers, so you do not make the wrong choice. Every plan is priced the same as going direct, with no markups and no lock in contracts. Our service is completely free to use. Providers pay us a referral fee when you sign up, so you never pay a cent more than going direct. We guide you though your new connection from start to finish, and for the same address switches your service stays connected throughout. Some providers require you to give notice to cancel your old plan yourself, so we'll tell you exactly what your provider needs to avoid being double billed. Every deal on our platform is fact checked by our team, covering speeds, pricing accuracy and contract terms before anything goes live. We're proud to support the Royal Flying Doctor Service, giving back to regional Australia every time a household compares with us. Call 1300 763 813.
Compare Broadband
Écrit par l'entreprise
- Free broadband comparison service
- Independent and free broadband advice to help you find the right plan for your household needs.
- Locally operated call centre
- Melbourne based broadband advisors
- Open hours
- Monday-Thursday 9am to 8pm Friday 9am to 6pm
Coordonnées de contact
Level 1, 14 St Kilda Road, St Kilda, 3182, Melbourne, Australie
- 1300 763 813
- info@comparebroadband.com.au
- comparebroadband.com.au
4,8
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Excellent service from Compare Broadband
Nicholas was very friendly, helpful and knowledgeable.
He took all necessary time to explain all to me, an 82 year old non-expert.
5 août 2026
Great information and problem solving…
Great information and problem solving from Rory.
Rory gave me all the information I required and assisted me in making my decision. Very much appreciated.
5 août 2026
Friendly staff
Friendly staff. Was able to get the best deals for me saving me over $100 in bills
5 août 2026
Gentleman was very helpful and…
Gentleman was very helpful and explained how everything work.
4 août 2026
Friendly
Friendly, honest service. Made the whole process enjoyable while giving me a great price on a great service
4 août 2026
My call was answered immediately
My call was answered immediately. The customer service representative was able to answer my questions and explain the process simply. It took up very little of my time and produced an excellent outcome.
3 août 2026
Expertise + Service
Customer service, expertise of the market and plans, spent time to understand my needs and provided a fit for purpose product.
3 août 2026
Samuel displayed great understanding…
Samuel displayed great understanding and patience, he put his great customer service on display and helped me out, he wasn’t pushy and just allowed me to reach out to him when I was ready to make the switch.
1 août 2026
Henri was very helpful
Henri was very helpful, he was so easy to talk to. Help me find the best internet for me. Great service, couldnt get any better.
1 août 2026
Don’t don’t don’t use this website
Don’t don’t don’t use this website. These people are scammers. I was only checking if there was cheap internet as cost rising. But moved from superloop for the same plan to uniti. Uniti what a bollocks internet service. These guys scammers, they moved such a way I am paying 95 dollars to superloop even after moving to uniti as the process was not done properly: I am working with superloop to revolve this myself. When I called compare broadband, they apologies and promised they will fix it but after 20 days no phone call. Bastards.
19 juillet 2026
Avis spontané
Réponse de Compare Broadband
Hi Vijay, there are a couple of things to unpack here. Having reviewed the phone call, advice and follow up, there are two things we did incorrectly that contributed to your poor experience: 1. we should have explicitly told you to call Superloop and cancel your existing service 30 days before the changeover (this would have avoided the double billing) and 2. when you did come back to us for help, our customer service follow-up failed. That is not good enough. Unfortunately we can't influence your experience with Uniti as they are responsible for delivering your Opticomm service. They actually own the Opticomm network, so if the connection is not up to standard they are best placed to rectify it.
I understand this won't help you, however we have provided all agents with additional training on the cross over from retailers to ensure double billing is avoided. As a gesture of goodwill, I will ensure you are not out of pocket for the double billing and will compensate you the $95 you had to pay Superloop. I will arrange for our accounts team to send that this week. We will email you directly in relation to this.
I sincerely apologise for your poor experience.
Kind regards,
Compare Broadband Customer Support
Responded to my online query promptly…
Responded to my online query promptly and made very sensible suggestions regarding my home internet. Answered all my questions clearly which helped me decide to move providers.
13 juillet 2026
Hours Wasted Fixing Someone Else's Mistakes
My experience with Compare Broadband and their recommended provider, Superloop, has been extremely frustrating.
Compare Broadband initially helped me sign up with Superloop, but somehow connected my internet to the wrong address, despite me providing the correct address on the application. I then had to spend my own time contacting Superloop to get their mistake corrected.
Unfortunately, dealing with Superloop has been even worse. Their phone system repeatedly directs you to an online "live chat", but it's not a real person, it's an AI chatbot that is unable to resolve anything beyond the most basic issues. After wasting a significant amount of time with the chatbot, I eventually got the address corrected.
Now I've discovered I've been overcharged, and I'm back to trying to contact Superloop again. I've called three separate times, waited on hold for over 30 minutes each time, and still haven't spoken to anyone. Every call ends with a message telling you to use the live chat to speak to a "real person", which is simply not true. It's just the same ineffective AI bot that sends you around in circles.
What should have been a simple internet connection has turned into hours of wasted time because of errors and poor customer service. Based on my experience, I would not recommend using Compare Broadband's recommendation of Superloop.
10 juillet 2026
Réponse de Compare Broadband
Hi Craig,
Thanks for leaving your feedback. We're very sorry to hear that your order was submitted with the incorrect address and that your experience trying to resolve this with Superloop didn't get any better.
Having reviewed the application, we confirmed the wrong address was entered due to human error during submission. If there is still a problem, we'd like to help get it sorted.
Our customer service team will call you tomorrow before midday to confirm the status and to help expedite things with Superloop if this is still required. We will also discuss compensating you for your first month of service due to the terrible experience, which really is not the standard we normally deliver.
Kind regards,Compare Broadband Service Team
Not sure what you need, these people are very sure.
Very helpful and informative. Gave me exactly what I required, I've tested it product and it work perfectly for my needs. Thank you.
9 juillet 2026
Easy to deal with and saved me money
Easy to deal with and saved me money, with added extras
8 juillet 2026
Compare has enabled a smooth transition…
Compare has enabled a smooth transition to new energy and communications providers that supply service at lower costs to my previous suppliers.
The Compare customer service operator was knowledgeable, efficient, patient and I appreciate the result achieved.
12 juillet 2026
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