I found the help given to me was extremely helpful, I spoke to Sam Bailey, Sam was very patient, understanding and a delight to chat to, being elderly and very confused when dealing on the internet,... Voir plus
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Lisez les avis des autres
Good staff ( Sam ) whom you are able to understand, very polite and very useful information on what we require.Explained the product very well.
Rory was terrific to deal with. His product knowledge enabled him to answer all of my questions easily. Through his manner he inspired confidence for me to change energy plans which I had been thinkin... Voir plus
Call answered by Adam who was knowledgeable across all available products and was able to summarise quickly my specific requirements, and eliminate time wasting options. Fast precise Q and A and clear... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Compare Broadband is an independently owned Australian comparison business, comparing broadband since 2009. Our team lives and breathes broadband. Based right here in Australia, we understand nbn technology types, internet plans, providers and what Aussie households actually need. We are not a provider. We work with you to find the right plan for your household, from a range of providers, so you do not make the wrong choice. Every plan is priced the same as going direct, with no markups and no lock in contracts. Our service is completely free to use. Providers pay us a referral fee when you sign up, so you never pay a cent more than going direct. We guide you though your new connection from start to finish, and for the same address switches your service stays connected throughout. Some providers require you to give notice to cancel your old plan yourself, so we'll tell you exactly what your provider needs to avoid being double billed. Every deal on our platform is fact checked by our team, covering speeds, pricing accuracy and contract terms before anything goes live. We're proud to support the Royal Flying Doctor Service, giving back to regional Australia every time a household compares with us. Call 1300 763 813.
Compare Broadband
Écrit par l'entreprise
- Free broadband comparison service
- Independent and free broadband advice to help you find the right plan for your household needs.
- Locally operated call centre
- Melbourne based broadband advisors
- Open hours
- Monday-Thursday 9am to 8pm Friday 9am to 6pm
Coordonnées de contact
Level 1, 14 St Kilda Road, St Kilda, 3182, Melbourne, Australie
- 1300 763 813
- info@comparebroadband.com.au
- comparebroadband.com.au
4,8
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Thank you Compare Broadband
The consultant was knowledgeable about the internet provider options we discussed and guided me through the process with a friendly and professional manner. This was helpful and reassuring in what was a stressful situation and we now have 🤞a reliable solution. Thank you Compare Broadband.🌟🌟🌟🌟🌟
9 juillet 2026
Very easy and informative by the staff
Very easy and informative by the staff. Clear instruction.
11 juillet 2026
Great service!
11 juillet 2026
The representative Henry knew what he…
The representative Henry knew what he was talking about.Easy to understand and processed it quickly.
9 juillet 2026
Easy to talk to
Easy to talk to, talked me through my options, arranged call back times and processed everything easily.
9 juillet 2026
The sales rep was very good
The sales rep was very good, I was informed that I need to provide 30 days notice to my previous provider. However by the end of my phone call with the sales rep, my internet was disconnected; the new provider was unable to assist with the new connection which took the entire evening, despite my modem was unlocked. Subsequently I was told i need a new modem, but the one I was advised to purchase cost between $5-$600 by the new provider. In the end I went back to my previous provider and was back online within 1 hr this morning. .
9 juillet 2026
Réponse de Compare Broadband
Hi WM,
Thank you for taking the time to share this feedback, and I'm sorry your switch didn't go as planned.
We reviewed the call and can confirm the correct transfer date was captured, but a processing error caused the disconnection to take effect immediately instead. That was our mistake, and we're sorry for the disruption it caused.
On the modem: compatibility and setup vary between hardware, so it's hard to predict whether it'll be plug-and-play or more involved. That should have been explained clearly on the call, and it wasn't.
We're glad you got back online quickly with your previous provider. We'll use this to tighten up both our transfer process and how we set expectations on modem compatibility going forward.
Kind regards,
Compare Broadband Service Team
The call taker (jack i think) was…
The call taker (jack i think) was awesome
A credit to your business
8 juillet 2026
Very helpful guiding me through…understanding
Very helpful guiding me through something I don't fully understand thank you
8 juillet 2026
Tim was very helpful and knowledgeable
Tim was very helpful and knowledgeable, I got a great deal for home internet and also reconfirmed I was on the best deals for energy
8 juillet 2026
Great service
Great service - extremely helpful and went above and beyond to offer me the best service and cost!!
8 juillet 2026
Happy!
Quick, easy, knowledgeable and the Operator was happy to work in with my schedule.
7 juillet 2026
The lady that rang me was very helpful…
The lady that rang me was very helpful and great to understand
2 juillet 2026
Cheyanne made the process as simple as…
Cheyanne made the process as simple as could be. It took some time to swap over broadband, gas and electricity, but she talked me through all the options, made some calculations to re-assure me and was very diligent in her approach. Thanks so much for great customer service.
6 juillet 2026
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