I found the help given to me was extremely helpful, I spoke to Sam Bailey, Sam was very patient, understanding and a delight to chat to, being elderly and very confused when dealing on the internet,... Voir plus
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Lisez les avis des autres
Good staff ( Sam ) whom you are able to understand, very polite and very useful information on what we require.Explained the product very well.
Rory was terrific to deal with. His product knowledge enabled him to answer all of my questions easily. Through his manner he inspired confidence for me to change energy plans which I had been thinkin... Voir plus
Call answered by Adam who was knowledgeable across all available products and was able to summarise quickly my specific requirements, and eliminate time wasting options. Fast precise Q and A and clear... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Compare Broadband is an independently owned Australian comparison business, comparing broadband since 2009. Our team lives and breathes broadband. Based right here in Australia, we understand nbn technology types, internet plans, providers and what Aussie households actually need. We are not a provider. We work with you to find the right plan for your household, from a range of providers, so you do not make the wrong choice. Every plan is priced the same as going direct, with no markups and no lock in contracts. Our service is completely free to use. Providers pay us a referral fee when you sign up, so you never pay a cent more than going direct. We guide you though your new connection from start to finish, and for the same address switches your service stays connected throughout. Some providers require you to give notice to cancel your old plan yourself, so we'll tell you exactly what your provider needs to avoid being double billed. Every deal on our platform is fact checked by our team, covering speeds, pricing accuracy and contract terms before anything goes live. We're proud to support the Royal Flying Doctor Service, giving back to regional Australia every time a household compares with us. Call 1300 763 813.
Compare Broadband
Écrit par l'entreprise
- Free broadband comparison service
- Independent and free broadband advice to help you find the right plan for your household needs.
- Locally operated call centre
- Melbourne based broadband advisors
- Open hours
- Monday-Thursday 9am to 8pm Friday 9am to 6pm
Coordonnées de contact
Level 1, 14 St Kilda Road, St Kilda, 3182, Melbourne, Australie
- 1300 763 813
- info@comparebroadband.com.au
- comparebroadband.com.au
4,8
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Helpful customer service
Had Adam help me the whole way through. Took the time to always answer every question with kindness and understanding. Was not pushy at all.
4 juillet 2026
My connection is still not working…
My connection is still not working after joining with your network so I rang your helpline who are apparently sending out a technician within the next 24 hours!
However when I initially joined up the operator was very polite and helpful but our phone calls kept getting cut off at least three times!
3 juillet 2026
Knowledgeable and helpful explanation of
Hi, I spoke to a lady who was clear in her dictation, helpful and extremely patient. She made the experience , easy , understandable and fulfilling. Extremely helpful. One of the best
3 juillet 2026
Operator was very knowledgeable with…
Operator was very knowledgeable with products.Easy to understand he was English bonus when I’m deaf
1 juillet 2026
Compare Broadband gets excellent results
Their knowledge and their ability assisted me to find a more affordable provider for broadband and internet: also a cheaper distrubutor of Electricity and Gas.
Compare Broadband staff are friendly, ever patient with an old lady with no computer skills.
Henri R managed to teach me to find and forward documents to him so that he could compare prices.
I am very grateful for all the time and trouble Compare Broardband went to, so that I would get an excellent result, that has made me very happy.
25 juin 2026
Avis spontané
IMPRESSIVE SERVICE! Thank you
I believe the customer service person that helped me today, his name is Ian, forgive me if I am wrong. However, he was great, answered all my questions, and was patient and friendly while professional at the same time. I will call back to get help with power connection.
9 juin 2026
The English gentleman calling me back…
The English gentleman calling me back was extremely helpful and very patient. Very much appreciated.
8 juin 2026
Feedback
Compare Broadband provided good advice on other providers however upon agreeing to change, failed to advise of possible 30day notice of cancellations policy by current provider which resulted in me having to spend a considerable amount of time on phone with new provider changing activation and payment dates to avoid doubling up on payments.
3 juin 2026
Adam was extremely helpful
Adam was extremely helpful. He went through plans with me and explained in terms i would understand. When I asked about another plan he went on to explain why their plan might not be as good. My brother-in-law and sister were listening and they were so impressed that they are going to contact Adam when they change their plans.
7 juin 2026
They made it easy for me and gave me a…
They made it easy for me and gave me a list of companies to compare prices. They did all the hard work for me and I didn’t even have to cancel my old company. I did have one hiccup but I rang them and the problem was solved almost immediately.
2 juin 2026
Excellent service from friendly staff…
Excellent service from friendly staff easy to understand and helpful
3 juin 2026
Great Experience.
When you have an experienced English speaking representative then what can go wrong? Nothing and we signed up to a new contract with Daechelle who was truely helpful and professional in more ways than one.
4 juin 2026
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