I found the help given to me was extremely helpful, I spoke to Sam Bailey, Sam was very patient, understanding and a delight to chat to, being elderly and very confused when dealing on the internet,... Voir plus
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Lisez les avis des autres
Good staff ( Sam ) whom you are able to understand, very polite and very useful information on what we require.Explained the product very well.
Rory was terrific to deal with. His product knowledge enabled him to answer all of my questions easily. Through his manner he inspired confidence for me to change energy plans which I had been thinkin... Voir plus
Call answered by Adam who was knowledgeable across all available products and was able to summarise quickly my specific requirements, and eliminate time wasting options. Fast precise Q and A and clear... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Compare Broadband is an independently owned Australian comparison business, comparing broadband since 2009. Our team lives and breathes broadband. Based right here in Australia, we understand nbn technology types, internet plans, providers and what Aussie households actually need. We are not a provider. We work with you to find the right plan for your household, from a range of providers, so you do not make the wrong choice. Every plan is priced the same as going direct, with no markups and no lock in contracts. Our service is completely free to use. Providers pay us a referral fee when you sign up, so you never pay a cent more than going direct. We guide you though your new connection from start to finish, and for the same address switches your service stays connected throughout. Some providers require you to give notice to cancel your old plan yourself, so we'll tell you exactly what your provider needs to avoid being double billed. Every deal on our platform is fact checked by our team, covering speeds, pricing accuracy and contract terms before anything goes live. We're proud to support the Royal Flying Doctor Service, giving back to regional Australia every time a household compares with us. Call 1300 763 813.
Compare Broadband
Écrit par l'entreprise
- Free broadband comparison service
- Independent and free broadband advice to help you find the right plan for your household needs.
- Locally operated call centre
- Melbourne based broadband advisors
- Open hours
- Monday-Thursday 9am to 8pm Friday 9am to 6pm
Coordonnées de contact
Level 1, 14 St Kilda Road, St Kilda, 3182, Melbourne, Australie
- 1300 763 813
- info@comparebroadband.com.au
- comparebroadband.com.au
4,8
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Best service yet!
At the beginning of the call I was really frustrated and angry with my TPG internet service and was thinking about changing providers. I spoke with Rory who was absolutely amazing and was able to explain the best option for me and my needs. He was calm and listened without interrupting. By the end of the call I was feeling much better and now have better internet and electricity. Thanks Rory.
3 juin 2026
Avis spontané
Approachable, no-nonsense and fast
Call answered by Adam who was knowledgeable across all available products and was able to summarise quickly my specific requirements, and eliminate time wasting options. Fast precise Q and A and clearly spoken which really helps in call centres. Will be using these guys again in 6 months to budget swap to a new NBN provider once again to minimise plan premiums.
2 juin 2026
excellent and informed service
I was originally prepared to tell the compare person I didn’t need their assistance and would apply online when I had time, however they were so kind and helpful and made it easy for me to understand that I went ahead and asked them to lock in a new nbn plan for me. Awesome service.
2 juin 2026
Sorry i should remember name of…
Sorry i should remember name of gentleman supporting me, but he was marvellous. Very informative, very supportive as I am older and slower with IT then the younger generation. Nothing was a problem and he kindly assisted me.
1 juin 2026
Switching saved me a lot of money and time
The process was made easy and having the comparisons to view via email first was helpful, Tim from customer service facilitated the switch of providers the information was clear and process easy
1 juin 2026
Easy to understand
1 juin 2026
Definitely worth comparing...
Great customer service when I thought I couldn't get a better deal for my internet. I would recommend Compare.
1 juin 2026
Just nice and simple saved myself money…
Just nice and simple saved myself money on electricity and internet, lovely customer service, explained everything
1 juin 2026
Sales rep lies just to close the deal
The sales agents will do anything just to close the sale even if it includes lying.
The guy named jack, lied about the installation date, because of that I had to move my move-in date 1 week ahead.
I took time off from work and now they are telling me that they need to move it 1 week ahead again.
The whole value add of this business is to make the connection smooth but once they close the deal they say we cant do anything.
Before placing the order Jack told me if you have any hickups call us we will sort that out for you and then he went missing.
20 mai 2026
Avis spontané
Nadya was informative and patient as…
Nadya was informative and patient as she explored our situation and current provider's billing arrangements. She found such a good solution for our household that I was truly amazed (and horrified by what I'd been paying a company I wasn't happy with). This is a terrific service that everyone should access at least once per year for phone, internet and energy. Thanks, Nadya and Compare.
21 mai 2026
Avis spontané
Henry did an amazing job today
Henry did an amazing job today! Was helpful, patient and a pleasure to talk with. He knows the value of customer service!! All the best Henry.
6 mai 2026
Avis spontané
super quick and professional…
super quick and professional service…give you all the info you need and good suggestions whenever not sure
3 avril 2026
Do not trust information given
I changed my electricity bill. The one important aspect I told Compare Broadband was that I wanted quarterly billing......guess what I was put on to a monthly billing plan. DO NOT TRUST THEM.
2 avril 2026
Réponse de Compare Broadband
Hi Pauline,
I'm really sorry to hear about your experience, especially since you were very explicit about the quarterly billing requirement. The error occurred because our sales agent didn't know the customer must request quarterly billing after account setup. We currently can't do this during the order process but are following this up with Alinta to improve the customer experience moving forward. Unfortunately you will need to call Alinta and request quarterly billing. We apologise for the inconvenience.
Kind regards,
Compare Energy Customer service Team
The guy was very helpful and explained…
The guy was very helpful and explained everything a very nice experience
9 avril 2026
Good communication and friendly…
Good communication and friendly service. Helped set everything up for a better internet deal... Thanks!! 😉
8 avril 2026
Was a nice simple
Was a nice simple, easy process.
Varied options and I was able to choose the one that suited me best
7 avril 2026
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