It's Complicated Avis 

114
•
TrustScore 4 sur 5

4,0

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Not recommended for therapists I joined Complicated Life as a provider hoping to connect with clients who need support. In my experience, it has been money spent with nothing to show for it... Voir plus

Noté 5 sur 5 étoiles

It’s complicated has been the best thing I’ve ever done. I was matched to a few therapists and the trial sessions were perfect because I got a feel for who would be the best match. Once I found... Voir plus

Noté 5 sur 5 étoiles

Its such a great Platform! What / especially love is that even if you can't find the right therapist through the questionnaire, there are people on the platform who can personally help you Tind someo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have been using It's Complicated for about two years now. I've seen 2 different therapists, both have been absolutely amazing and the platform works super well for matching/giving recommendations... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Psychothérapeute

Écrit par l'entreprise

Built for therapists, by therapists, It's Complicated is the world's most diverse therapy community. The platform doesn't just help people find the right therapist, but also supports the therapists in their craft of helping others.


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4,0

Bien

TrustScore 4 sur 5

114 avis

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A répondu à 85 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,0

Tous les avis

(114)

46 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

a therapist as individual as you

It’s amazing because you can match with a therapist who really fits you and your problems! It’s even possible to find a therapist with the same religion or one that’s poc or lgbtq so you know they understand you and your struggles which also means they can support you better than just any therapist you’d find on the internet. You can see what kind of therapist they are, where they got training, what mental illnesses they might be specialized in and some even have videos where they introduce themselves. So it feels like you can get to know them before deciding to work with them which honestly takes away a lot of pressure and makes the experience that much more comfortable. And most therapists are very flexible so it’s easy to find dates for appointments!

14 février 2024
Avis spontané
Noté 4 sur 5 étoiles

Idea great | Execution meh

The general idea & quality of the service is absolutely amazing – but not the digital platform itself. The video quality is bad, the booking out dated and buggy with different time zones. All in all the plattform feels just meh. Too bad!

9 février 2024
Avis spontané
Logo de It's Complicated

Réponse de It's Complicated

Hey Hamsi!

Thank you so much for taking the time to share this. We really appreciate your feedback. Great to hear that you like the idea of our company and are happy with the quality of our service.

When it comes to the platform itself, we're aware that it's not perfect yet. We're still a small team, and recently we've focused more on the "frontend", working on a redesign of our directory and the matching programme, making finding the right therapist even easier. However, we know that some features you mentioned (like the video chat) require some work, and most of them are already on our product roadmap.

In fact, we've already been working on a new video solution in the last few weeks (currently in beta), and we'll launch it within the next days. This will significantly improve the quality and the UX of video calls for both clients and therapists. Once this is live, we'll tackle the next features such as booking and invoicing, hoping to become a more well-rounded platform every day!

Again, thanks for sharing this feedback, and I hope you still found the right therapist on It's Complicated. If you have further feedback or questions, feel free to reach out to support@complicated.life

Take care and have a great day,
David & the It's Complicated Team

Noté 5 sur 5 étoiles

Finally Found a Therapist

Finally Found a Therapist

I recently moved to Berlin and spent weeks searching for an English-speaking therapist. Securing therapy through the German public health insurance can be hard and frustrating, especially for an expat. Even if you manage to find a spot, the waiting period can extend for weeks or even months.

That's when I discovered It's Complicated. Here, I found a great therapist and was able to schedule an appointment within the same week. I can even choose between online or in-person sessions. While I do have to pay for the services, as they are not covered by public insurance, the quality of care I receive is exceptional. My therapist is fantastic, and I'm finally receiving the help I was seeking.

I've since recommended It's Complicated to several friends in similar situations, and they were all happy with their therapists. This platform has become a beacon of hope and support for those struggling to find quality mental health care in Berlin, particularly for the expat community. Thank you for your great work. Keep it up!

23 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Fills a much needed gap in society!

Honestly, finding a therapist you will work well with is extremely challenging and this website really simplifies the process! There is a huge variety of therapists and mental health practitioners and the developers are extremely involved and responsive for those of us that work at the platform.

1 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Perfect therapist / match found

Thank you It's Compicated for all the easy help... I found the perfect sex therapist on your platform. I was especially looking for a sexologist, and your platform provided just that.

3 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

It's Complicated is a valuable platform for connecting humans who seek help with therapists, choaches and counselors

It's Complicated is a nice addition to my private practice as a medical psychotherapist. I have much gratitude for the platform, as it has added some new clients and it's has been very useful to have a community and exchange with colleagues. On top it's very user-friendly and offers secure online sessions as well as a billing system.

3 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

One-stop shop for therapy professionals and therapy clients

To all therapy professionals out there, as well as therapy clients: This virtual space has it all! Rooted in the need for therapists to evolve and feel supported, it became a necessity during covid times. A platform that serves as a therapist matching tool for people interested in starting or continuing their journey into self discovery. But also a therapist oasis, with an invoicing system for therapists, an integrated video tool that you can choose for it to work only after your session is paid. And above all, as a cherry on the top, a community of hundreds of therapists, evolving together, supervising, sharing resources and spearheading the much needed change, in the way therapy is delivered as a service, today! All these, for me, make it's complicated great and trustworthy.

1 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Community of professionals

A lot of professionals to choose from, easy and transparent booking and payment process, very quick support reponse

1 janvier 2024
Avis spontané
Noté 4 sur 5 étoiles

Хорошо, что возможности психотерапии расширяются

В целом, мне нравится, что есть такой ресурс, который объединяет специалистов и клиентов с разных точек мира и на разных языках. Я рекомендовала It's Complicated своим коллегам и знакомым.

Я считаю, что психотерапия может работать и независимо от знания языка - ведь важно, то, что кто-то присутствует в моей жизни, кто-то готов помочь и поддержать меня.

Во время онлайн-терапии была сложность с видео-связью, возможно, из-за перегрузок интернета.

Сам сайт работает только в двух версиях: на английском и немецком языке. Поэтому, в глобальном поиске (например, Google) можно быстро найти этот сайт только на двух этих языках.

На платформе It's Complicated есть возможность искать психотерапевта на русском или другом языке через фильтры - это легко, если я смогла уже найти и открыла сам сайт "It's Complicated".

Надеюсь, что этот ресурс продолжит своё совершенствование и станет более доступным и популярным. Удачи вам! 🤗

1 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Perfect for expats who need support

Navigating life as an expat in Amsterdam comes with its challenges, and among the chaos of high prices, this psychotherapy platform has been a savior… A pool of many therapists to choose from, I recommend it!

28 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Great platform for international therapists

It’s Complicated is a really helpful platform for international therapists in private practice. Its community feature facilitates support from a diverse group of fellow practitioners and counteracts the sense of alienation when starting a therapy practice in a new country. The office tools further provide secure communication with clients, electronic record keeping, and invoicing; making it easy to start a private practice whether online or in-person. Overall, I’m really grateful for having stumbled upon this platform!

22 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Would definitely recommend

They helped me find a therapist, provided resources and support. I love my new therapist! It's also convenient for busy life if you choose online therapy. Overall a great experience and would recommend.

10 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Poor quality therapists, bad customer service

First therapist didn't speak English well enough to understand what I do, second one behaved unprofessionally and the platform refused to refund my money.

The platform's tagline is "Built for therapists, by therapists," and they're not kidding. There are no client reviews on the website, and no way to leave feedback on therapists for other prospective clients.

Maybe find a platform that's built for clients instead!

15 décembre 2023
Avis spontané
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Réponse de It's Complicated

Dear Vera,

Thank you for sharing your experience, and we sincerely apologize for the challenges you've encountered on our platform. We truly understand the importance of a positive therapy experience, and we regret that your journey did not meet your expectations.

Your feedback is invaluable, and we appreciate your candidness in highlighting the issues you faced with the language barrier and unprofessional behavior. We want to assure you that we take such concerns seriously, and we're actively working on enhancing the vetting process for therapists to ensure a better match between therapists and clients.

Regarding the refund request, we deeply regret any frustration this may have caused. While our platform empowers therapists to provide quality care, it's important to note that therapists on our platform operate independently, and we, as a small, bootstrapped company, unfortunately do not have the means to facilitate refunds directly.

However, since you've had such an unfortunate experience, based on which you've provided us with really helpful feedback, the support team will get back to you and issue a refund.

Also, we are actively exploring ways to improve the resolution process and provide better support for clients who may face challenges.
Your point about client reviews is well taken. We are in the process of implementing a system that allows clients to leave feedback on therapists, providing valuable insights for prospective clients. Our commitment is to create a more transparent and supportive environment for everyone involved.

As for our tagline, "Built for therapists, by therapists," we appreciate your perspective. We are currently revisiting our messaging to better reflect our evolving focus on the therapy-seeker side. Our initial mission was indeed centered around creating a platform that empowers therapists, recognizing that satisfied therapists contribute to positive client experiences.
Please feel free to reach out to our support team directly if you have any further concerns or if there's anything specific we can assist you with.

Your feedback is essential in helping us improve, and we genuinely appreciate your contribution to our ongoing efforts.

Wishing you the best on your therapy journey.

Warm regards,

Johanne Schwensen

Co-Founder and therapist, It's Complicated

Noté 5 sur 5 étoiles

Best way to find all the info you need when searching for a therapist

Probaly the easiest way to find quality therapists that speak English. As an expat and non-german speaker, this is a platform I've been able to easily navigate. I also like that the therapists in the network are diverse- you can find people from all backgrounds and as a woman of color, I really appreciated this.

Also helpful since you can see what insurances are accepted, if they do online/in person, their specialties, costs and what their availability is for taking on new patients.

5 octobre 2022
Avis spontané

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