Redeemed a £20 Argos voucher, keeps asking me to verify to see the gift card details through one-time code, tried over 20 codes, each time the code seems to be successful, nothing happened when tappin... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Easy to navigate online.completely stress free experience and cheaper car insurance quotes than other sites so very happy to use confused.com.
Quick easy and to use. I got a great price from a reputable and well known car insurance company that my current (now previous) car insurance company, that I’ve been with for 5 years, could not come c... Voir plus
Great price for my car insurance in February but, unfortunately they haven't come up with the free perks yet,or £20 voucher and free coffee yet, but this looks like a common problem reading reviews fr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In 2002, we became the first comparison site. Our purpose? To take customers from confusion to clarity. We’re here to help you find the right product or service at the best price. Let’s face it, insurance and finance can be a bit of a chore, and with all the choice and options, you don’t want to waste time or money. That’s where Confused.com can help. Whether it's insurance for your car, home, van, bike, pet, holiday or something else, we've got you covered!
Coordonnées de contact
Royaume-Uni
- help@help.confused.com
- confused.com
4,2
Bien
11 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very easy to understand and to fill in in
Very easy to understand and to fill in. They gave cheapest first
17 avril 2026
Avis spontané
Confused say they can't reply to my…
Confused say they can't reply to my review as they don't know who I am..........Absolute rubbish, their service is a disgrace, the worst company I have come accross...ever
10 janvier 2026
Avis spontané
Good Insurance Quotes, easy to access.
14 avril 2026
Avis spontané
Easy to use and good prices found
16 avril 2026
Avis spontané
Useful site
4 avril 2026
Avis spontané
Very efficient and clear process
13 avril 2026
Avis spontané
Reward scheme you can't redeem
There purpose and i quote ' To take customers from confusion to clarity " what a joke I have been in contact for the past 2 weeks trying to find out why I am unable to redeem my £20 reward for buying my insurance through confused. Com. I received a reply today and I don't know about clarity I was even more confused ( .Com ) than I was before I got in touch. The reward has now expired like my patience with confused.com.
6 avril 2026
Avis spontané
It’s easy to use and quick to get the…
It’s easy to use and quick to get the quotes
17 avril 2026
Avis spontané
£200
I was sent your quotes after I was sent a quote from my insurance company. So I renewed it and it has cost me an extra £200
14 avril 2026
Avis spontané
Quick easy and to use with great price
Quick easy and to use. I got a great price from a reputable and well known car insurance company that my current (now previous) car insurance company, that I’ve been with for 5 years, could not come close to matching
15 avril 2026
Avis spontané
Easy to see prices
8 avril 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Poor access
Lack of ways to access the rewards when not owning a smart phone or tablet.
9 avril 2026
Avis spontané
Réponse : Confused.com
Hello Carole,
Thanks for letting us know you're having difficulty accessing or using your rewards without a smartphone.
We’re sorry for any frustration this is causing.
Our Rewards+ program is app exclusive to ensure a secure and seamless experience. Because of this, a mobile device is required to log in, view and use any earned rewards.
We understand not everyone has a smartphone. An alternative option is to use a tablet: Our app is fully compatible with most iPad and Android tablets. If you have access to a tablet, you can download the app and use it to manage and redeem your rewards.
You could also temporarily use a trusted family member's smartphone or tablet. Simply download the app, log into your account to access your reward. Make sure you log out once you're done though.
Your feedback about accessibility is important to us, and we will certainly share it with our development team as we look for ways to improve.
Jess, Confused.com Representative
Instant quotes in cost order
Instant quotes in cost order. It made the process easy to accomplish.
💯 satisfaction and thank you!
15 avril 2026
Avis spontané
Réponse : Confused.com
Thanks for the great feedback Georgie,
We're happy to hear that our instant quotes and cost order made the process easy for you.
We hope you return to Confused.com soon!
Jess, Confused.com Representative
Does what it states
Have to say I have used this company for a while and in this case halved the insurance I was quoted for renewal
17 avril 2026
Avis spontané
Réponse : Confused.com
We're happy to hear that you've had a positive experience with us! We appreciate you letting us know we could offer you a better insurance quote than your renewal.
We hope to see you soon!
Jess, Confused.com Representative
Not one of the quotes was right
Not one of the quotes was right. every time you went to the insurers website it said there was an issue and made you put your details in again, then it went up by like £1500. Tried about 4 different instances quotes all the same, massive waste time
14 avril 2026
Avis spontané
Réponse : Confused.com
Hello Alfie,
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Jess, Confused.com Representative
Very good and professional service 👏 👍…
Very good and professional service 👏 👍 👌 🙌
17 avril 2026
Avis spontané
Réponse : Confused.com
We appreciate you taking the time to share your positive experience with our professional service. We're so glad you were happy!
We hope you return to Confused.com soon!
Jess, Confused.com Representative
Réponse : Confused.com
We're happy our service offered a good price and was easy to use. Thank you for your positive feedback.
We hope you return to Confused.com soon!
Jess, Confused.com Representative
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