Very easy to compare suppliers. Great performance ratings to help with choice. Seamless easy process to switch provider. Awaiting change over next month.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had a problem upgrading my Lebara contract to the same deal as my Wife’s. Contacted USwitch and they gave me very useful advice by return, which l implemented, and the problem was solved. Great servi... Voir plus
The switch itself seems to have worked OK but once complete Uswitch told me to log into my new account at once. This proved impossible and much timewasting communication with the new provider told me... Voir plus
L'entreprise a répondu
It took about 1 minute to change supplier having spent a bit of time reviewing all options with all suppliers . Was with Eon years ago and had good experience
À propos de l'entreprise
À propos de Uswitch
Écrit par l'entreprise
For over 20 years, Uswitch has been providing simple, fast switching services to help customers save money. With energy deals unavailable at the moment, this is a difficult time for everyone - but we're still supporting customers in any way we can. Find out what you can do to manage your energy costs here.
You can also compare broadband and mobile deals along with car insurance, loans, mortgages and credit cards.
Coordonnées de contact
Uswitch, The Cooperage, 5 Copper Row, SE1 2LH, London, Royaume-Uni
- customerservices@Uswitch.com
- www.uswitch.com
4,7
Excellent
37 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It worked well!
23 avril 2026
Very easy to compare suppliers
Very easy to compare suppliers. Great performance ratings to help with choice. Seamless easy process to switch provider. Awaiting change over next month.
22 avril 2026
Avis spontané
Seems ok up to now but only at the…
Seems ok up to now but only at the first stage so see how the switch goes
22 avril 2026
Avis spontané
Good easy and user friendly app and…
Good easy and user friendly app and cannot go wrong with the free electricity and gas offers👍🏾
22 avril 2026
Contacted customer service rep Kess as…
Contacted customer service rep Kess as I had made a mistake on the website and she assisted me in updating the information
22 avril 2026
Avis spontané
A poor organisation
A poor organisation. They don't answer any problems; and don't read/understand the messages you send. Can't even unsubscribe from their notifications.
2 mars 2026
Avis spontané
Rise fiber do not respond and I can't…
Rise fiber do not respond and I can't set the thing up
22 avril 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Electricity-only comparison not working
I tried to use Uswitch to compare electricity-only tariffs. I selected that I do not use gas, but the site kept defaulting to gas and electricity (dual fuel) results and did not show electricity-only plans (I tried all clearing cache, incognito mode, different browser etc.)
As a result, I was not able to complete an electricity-only comparison through the tool.
This also means the data being collected about household energy profiles may be inaccurate (e.g. assuming gas usage where there is none), which affects the relevance of results and potentially lead to unsuitable tariff suggestions.
=>I would suggest fixing the technical flow so electricity-only users are properly supported end-to-end and their data is recorded correctly.
22 avril 2026
Avis spontané
Réponse : Uswitch
Good morning,
Thank you so much for taking the time to share your feedback, and we’re really sorry you had trouble comparing electricity-only tariffs on our site. We understand how frustrating that must have been, especially after trying different browsers and settings.
We want to make sure all our users can easily find the right tariffs for their needs, so your comments are incredibly helpful. Our team is already looking into this, and we’ve reached out to you via email so we can gather a few more details and get this sorted as quickly as possible.
Thanks again for bringing this to our attention — your experience helps us make Uswitch even better for everyone.
Rajaa
Customer Operations Executive
Quick responses and resolutions
Used Uswitch back in November for their free electricity weekends and again in December for the free Christmas Day electric. Had a slight issue with withdrawing the money this week but with one quick email responded to within 24 hours by Kess and all was resolved and money withdrawn so no complaints here. Just used them again to switch broadband provider and their offering was brilliant.
16 avril 2026
Avis spontané
It is very easy to use and very helpful…
It is very easy to use and very helpful in checking values and prices
21 avril 2026
All very straightforward
21 avril 2026
Uswitch is one of the most reliable…
Uswitch is one of the most reliable comparison and switching service available. They make comparing and switching so easy. Never had any issues using their service. Great service.
21 avril 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.