Very easy to compare suppliers. Great performance ratings to help with choice. Seamless easy process to switch provider. Awaiting change over next month.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had a problem upgrading my Lebara contract to the same deal as my Wife’s. Contacted USwitch and they gave me very useful advice by return, which l implemented, and the problem was solved. Great servi... Voir plus
The switch itself seems to have worked OK but once complete Uswitch told me to log into my new account at once. This proved impossible and much timewasting communication with the new provider told me... Voir plus
L'entreprise a répondu
It took about 1 minute to change supplier having spent a bit of time reviewing all options with all suppliers . Was with Eon years ago and had good experience
À propos de l'entreprise
À propos de Uswitch
Écrit par l'entreprise
For over 20 years, Uswitch has been providing simple, fast switching services to help customers save money. With energy deals unavailable at the moment, this is a difficult time for everyone - but we're still supporting customers in any way we can. Find out what you can do to manage your energy costs here.
You can also compare broadband and mobile deals along with car insurance, loans, mortgages and credit cards.
Coordonnées de contact
Uswitch, The Cooperage, 5 Copper Row, SE1 2LH, London, Royaume-Uni
- customerservices@Uswitch.com
- www.uswitch.com
4,7
Excellent
37 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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very good service.
20 avril 2026
Easy and efficient switching
20 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
This is an awful experience in my first…
This is an awful experience in my first and probably be the last use of it.
uSwitch was plastering me about a switch , so I did it and it's now saying it's complete but the supplier doesn't see anything at their end.
uSwitch doesn't have any proper customer service, the chat bot is very poor.
13 avril 2026
Réponse : Uswitch
Dear Achintya,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your recent switching experience. I completely understand how frustrating this must have been, and this isn’t the level of service we aim to deliver.
Please rest assured that our team is actively looking into what’s happened. I can see that my colleague Rajaa is already in touch with you and has escalated your case for further investigation. She’ll keep you updated and make sure everything is resolved as quickly as possible.
We really appreciate your patience while we get this sorted and thank you for giving us the opportunity to make things right.
Kind regards,
Customer Operations Team
Biggest liers I used uswitch to change…
Biggest liers I used uswitch to change my supplier was told 18 months fixed payments but from first bill upto now I have been over £30 on first and now over £150 a month bills
I have been using same kwh still my bills just keep going up every month.
Now over £150 a month than what uswitch initially said it would be about £65 a month for both gas and electricity a month.
Never recommend them and I just don't know who keeps giving them high recommendations
Just don't believe them I even emailed uswitch few months ago upto now a single reply
24 octobre 2025
Avis spontané
Réponse : Uswitch
Dear Imtiaz,
We appreciate you bringing this to our attention. We’ve reached out to you directly regarding this review, as we were unable to find any switches linked to the email address provided.
We’d really like to look into this further for you, so please do get back to us with your full details so we can locate your account and investigate what has happened.
We’re here to help and want to make sure this is properly reviewed for you!
Margo,
Customer Operations Team
Tried to get a BTbroadband deal six…
Tried to get a BTbroadband deal six times and at the end it says ring BT. When you ring BT that deal does not exist so it’s completely misleading and is in fact false as the deal does not exist.
15 avril 2026
Avis spontané
Réponse : Uswitch
Dear John,
Thank you for leaving a review! We’ve requested more details from you directly via Trustpilot so we can look into this further for you.
From our side, our BT deals are legitimate and are used successfully by thousands of customers, so we’d really like to understand what happened in your case.
Please do share your details so we can investigate this properly and help resolve it for you. Also, don’t hesitate to get in touch with our Customer Care team directly at customerservices@uswitch.com if that's more convenient - we are happy to help!
Margo,
Customer Operations Team
Well informed
Very happy to use this keeps me well informed of my usage and will continue to get my results
20 avril 2026
Good app hopefully data is correct.
The detail provided by this app is really helpful providing the detail is correct, this will hopefully be supported by my next utility bill.
19 avril 2026
u switch make it so easy to switch only…
u switch make it so easy to switch only took a minute to do this and save money
19 avril 2026
Amazingly honest and trustworthy 100%
Need to keep on top of the events. The earnings are real so this is a genuine company. Can be fully trusted.
19 avril 2026
Useful app for tracking ergy use
Useful app for tracking energy use, looks as if it will give insights into cheaper deals and promotions.
19 avril 2026
App gives a good account of usage for…
App gives a good account of usage for gas electric and mobile data. Also keeps informed of offers.
19 avril 2026
Good company to change to
19 avril 2026
Avis spontané
Easy to switch process
19 avril 2026
I have number of family members who…
I have number of family members who have changed youFiber and cannot fault it in any way shape or form best thing they ever did was change
19 avril 2026
Avis spontané
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