Arrived on time, explained everything clearly. Asked for input regarding installation, nothing was too much trouble.
Very clean and tidy, I don't know how you recruited such polite employees , they are a credit to you.
Well done Wayne and Ahmmad

Do not change company’s just to save some money, I changed in March from virgin media as my 250gb was going up to £42, the only reason I changed was to save some money worst decision ever couldn’t even change back to virgin if I had wanted to because the installer removed the virgin cable, the Connect fibre salesman offered 500gb for less than £30, had it installed an have had nothing but issues ever since not even getting half the speed I’m ment to and sometimes it’s that crap I get less than 50gb internet keeps lagging an all devices an consoles upstairs in the house, contacted them multiple times to be told it’s where I’ve got the WiFi box yet had no issues with it being in the corner of the living room when It was virgin.
The suggested fix from then was to add a mesh box thing that I could plug in upstairs which would cost me an extra £10 a month to help fix the issue of it lagging upstairs, why should I have to pay the extra £10 for it a month when it’s there Internet that’s shit, even the neighbours are having issues my one neighbour has had to have two WiFi routers in her properly one upstairs one down as it was that bad an they split the internet. The internet constantly drops connection on my phone when upstairs and most of the time I end up just using my SIM card internet. Another issue myself an my two neighbours have had is that twice since March the internet has gone off completely for hours … AVOID

From start to getting it installed, absolutely brilliant

Good after sales service all issues dealt with quickly efficiently and politely

Service was quick and helpful. Friendly person on end of phone who got me a connection date sooner than was predicted

Matt was very efficient and informative in explaining and booking in our switch to Connect Fibre

A* Excellent service

I found Paul Long to be a very knowledgeable, professional and helpful individual. In short, he is an excellent member of the service team with a friendly and supportive attitude. He reassured me every step of the way in making my decision to convert across to Connect Fibre from my service provider of over 40 years.
If my experience with Paul continues to be as positive, in relation to my installation and ongoing support, then I will be a very happy customer indeed.

Switching over was very streamlined and pleasant.
The guys I talked to were very helpful and made sure I could switch over without any loss of internet connection, which was my main concern.

The reason I switched was a text about a flash sale as well. So good all round for me.

Everything was done with efficiency and quality workmanship huge praise

From the minute I got through, the process was quick and very straightforward and the operator knew how to help. Paul Long was very professional and knowledgeable.

Fast & simple, connected and set up within a couple of hours by two great guys who got on with the job and explained everything, tested the connection and the dig that happend on the front garden was put back perfectly.

Thanks to Jordon for finding the cables and connecting to the house and putting the dig back tidy and also Grant who set everything up in the house very helpful.....Thanks guy's a grand job

Grant was Polite, Friendly, and Skilled. He left the room tidy and explained the fixtures and cables and made sure i was connected to wifi and had details of password and the helpline.
He

I called for help and advice about our new internet phone service. Katie was very helpful, polite and patient in answering all our questions and concerns.

Faultless installation, not a speck of dust left, helpful team who took the trouble to discuss everything in advance. Everything works, speeds as advertised with the same upload and download speed. Better price than the rivals. Highly recommended!

We lost our broadband connection when a skip driver severed the cable when collecting a skip. Connect Fibre were very understanding and arranged for an engineer to call to reconnect us. We were kept informed all the way through the process. The engineers were very friendly and very efficient - they had us back up and running in no time. Well done!

Very thorough and helpful conversation and accomplished what we required.

I had questions about a new installation. I got a call from a real, helpful person. I failed at this with Sky and BT and went to Trustpilot to find a highly rated company. They still exceeded my expectations and gave me an installation date/time that suited me. Genuinely excellent customer service. Thank you.

I don't understand why Connect Fibre has 4.8 stars, our internet connection has to be constantly reset and the speeds are worse than our old FTC broadband. I now connect via my phone's hotspot.
Everyone in my household is sick of the crap internet.
I wish I'd just waited for openreach to provide full fibre.

Instalation fine enginer great but at moment certain devices and apps dropping connection buffering not auto connecting