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I made 3000 + US dollar profit but this broker don't pay me my payout they deleted my profit from my account connextfx don't want to pay their trader

I deposited $3,000 and started trading on Connext, managing to earn $2,400 in profits. However, when I attempted to withdraw my earnings, the platform made it extremely difficult and eventually canceled my profits, claiming vague violations of their bonus terms. I emailed their support team multiple times but received no response. Additionally, the support staff in Vietnam provided no satisfactory assistance.

When I tried to withdraw my money, Connext withheld my funds for a week before deleting my profits altogether. Despite repeated attempts to get an explanation, I was met with silence. This has been an incredibly frustrating and disappointing experience.

Their practices are highly questionable, and their customer service is severely lacking. It's unacceptable for a trading platform to treat its clients this way. I strongly advise against using Connext for trading.

Answer the Rely on 7 July 2024 :

I have contact support@ connext.com or live chat from 1st of July every day to now but you just tell me to wait and im wating for 7 days but no evidence , nothing prove that i violated your term and condition.

Updated on 9 July 2024:

After discussing with the platform, they cannot provide evidence and can only keep repeating that they have sent an email notifying me of the violation? They just keep saying the same thing over and over, and it seems like they want to scam me out of my profits.

Thường thì mấy sàn khác không có nhiều lựa chọn, có khi tài khoản Demo hoặc cent rất ok nhưng lúc tạo standard thì bị giãn spread hoặc phí com cao. Ở connext thì chia ra rõ ràng tài khoản miễn spread, miễn com với mức phí, mức đòn bẩy ghi rõ ràng ngay trên web.

Connextfx is quite a notorious brokerage company in the trading environment now. My friends joined this company and I thought to give it a shot for more experience. I didn't think it was a high time for me.
To my surprise, I didn’t have any heavy troubles during the registration process and everything was pretty easy. They indeed offer a lot of financial instruments for trading. When I have some problems I always contact the technical support and the questions are settled. 😎🙌

Tính tới giờ thì không có gì phàn nàn, từ mở tài khoản tới portal đều có hướng dẫn rõ ràng, giao diện đơn giản mà hiệu quả, dễ hiểu. Dùng tới nay là được hơn 3 tháng, thấy khá rõ ràng... À MT5 ở đây đăng nhập dễ nếu đã có MT5 sẵn, mình tdown bản mobile thấy cũng nhanh, không bị lằn nhằn.

Tiền nạp tối thiểu thấp mà đòn bẩy lại cao, đây là hai lý do tôi chọn mở tài khoản tại nền tảng này.
Đòn bẩy lớn thì rủi ro cao nhưng do ko bắt buộc tiền nạp cao nên cũng ko lo lắm, nhiều sàn phải nạp tối thiểu $30 mới cho xài full đòn bẩy.

Me gusta mucho este broker porque ofrecen solo servicios de calidad y quise encontrar algún defecto, pero todo fue excelente. No tuve problemas con el registro y la verificación de la cuenta de trading.
Los spreads en las principales divisas son realmente estrechos y, en general, las condiciones de trading son mucho mejores que las de otros brokers. ¡Parece que he encontrado el broker adecuado para mí!

I was pleased to learn that this broker belongs to those companies that support novice traders.
As many people who want to start trading, I don't have a large amount in my bank account that can be spent on trading.Some time ago I read that there are trading accounts for traders with problems like mine. As a rule, such accounts are called Cent accounts, but at this broker it is called Micro.
But this is not as important as the fact that I can fully trade on this account with a small deposit size. With just $10, you can trade with a 10,000 cent account. And with $100, you can trade a full standard lot using leverage.

MT5 ở Connext cung cấp rất dễ dùng, người mới như mình nhìn mấy phần mềm rối quá sẽ bị nản. Ở đây từng bước đều có email thông báo, xác nhận cực chuyên nghiệp

As a beginnar, it would've been nice to have access to quality educational resources on the platform. But that is not a big problem in our current generation. The broker offers so many advantages to me and smooth payment methods. I have made a bit of profit here and I withdraw every once in a while with no issues..

You know, guys, I have quite a profound experiene of working with various brokers, and I chose this just because I was curious what it could offer me.

As it turned out it's not a bad platform at all. I was scetical about working with it, since I prefer to chekc what people say on the streets before joining the broker. But even despite the fact there is no much feedback, it's positive.

Metatrader 5 can be downloaded bth on your PC and mobile which is convenient since you can trade even if you are far away from home. It has may indicators, time frames, advanced tools which I take advantage of, so there are no many thigs to complain about.
Assets range is impresssive, you can trade variety of markets and diversify trading properly.

I do not really like the promotion banner that keeps hangiing on the website. Howewer, what caught my interest here was the accounts set up.

Mình theo trường phái day trading, một ngày khoảng 3-5 lệnh XAU. Lướt sóng kiểu này gặp sàn khớp lệnh ko chính xác thì mệt. Tính tới giờ thì ở đây rất ổn.
Spread ổn, tương đối thấp nếu so với mấy sàn nổi nổi ở vn. Cay nhất là dính SL ở mấy chỗ giãn spread tận 40 pips.

He estado operando aquí vía MT5 a través del broker Connext. Leí sobre algunos patrones gráficos, pero debido a que no tengo suficientes conocimientos, algunos patrones eran difíciles para mí explotar. Así que busqué algunos indicadores. Entre todos RSI parecía bien.
Pero hace una semana cometí un error!!!😭Aunque el RSI mostraba una situación de sobrecompra, no vendí mi posición larga😲. Resultado-ganancias perdidas. Broker esta bien, pero la avaricia no es buena.

Made a deposit in quickly and that is quite captivatng, the range of ayment options isn't that broad tho'...
Nevertheless, as for trading part - no hiccups at all, use it, buddies,

After using the connext platform for a couple of months, there's much to appreciate here. The platform is actually very easy to navigate, and there are not too many buttons and pages to confuse traders.
So, the first thing I'd point out is the 4 account types. Usually, brokers make the accounts have different trading minimum deposits and offer better conditions to those who do have larger accounts. The larger the account, the better the trading conditions. This broker is much different. All accounts have the same minimum deposit but differ in fee conditions such as swap, spread or commission. This allows traders to truly select the account that suits them.
Traders also have access to 5 different asset classes.

I casually faced this brokerand decided to try it out.
Well it was a couple of weeks ago, now I am already workign with it on full .
Impressions are positive, they have quite a big leverage that aligns with my needs, 1:1000 is certainly helpful for those who trade with smal deposits like me, but keep risks in mind!
I made a first deposit of just $50 and exected to have funds credited instantly, but there was a slight delay.
But these are trifles, money came n balance, hence I started trading and multiply it. Oh, hedging is also allowed and that's cool.

For me the connext’s preferred account is the Standard one as it has the conditions I like. 1:1000 leverage level plus no extra commissions charged. And on top of this the spreads are really as tight as they can be.
For the xau/usd and some popular major pairs I have spreads around 0.7-0.8 which is a decent levels even for intraday sclapers.
But I prefer trading cryptos since cryptos are way more volatile and therefore they give me more yield.
Plus BTC and ETH futures are better, especially these days...