Cookwarestore Avis 

Simple straight forward purchase experience. The pressure cooker arrived before time and was securely packaged.I felt that an indication of import duty costs should have been estimated at the point of sale to avoid surprises when informed by the carrier !
Notwithstanding, a wonderful product but a support for the basket was missing. I am in contact with the customer service to resolve that and hopefully a happy conclusion will be imminent.

I was charged £77 in customs fees when I received my £300 parcel.
This charge wasn’t mentioned anywhere during the purchase process, and I feel misled.

The ordering process was flawless - the products are lovely. However the delivery was appalling - the exterior box which was way too large for what we ordered arrived broken and opened. Fortunately the ceramic salt and pepper mills were not damaged

Great product, safely packaged and very fast delivery

Able to find an isi soda siphon. Easy ordering

The products are very nice and the quality packaging is very successful I recommend everyone to try it

Fantastic range of quality, stylish & well made kitchen utensils, cook ware, bbq accessories, etc.. In fact everything the cook, chef, postmaster, professional or just keen amateur could wish for is right here. Prices & really good value for money considering the quality of the items on sale. Excellent Customer Service, delivery with order tacking. Cannot rate this store highly enough. No need to look elsewhere, everything you need or didn't know you needed is right here. My now 'go to' cook store.

Ordered some side plates. Paid custom and taxes as they were shipped from Netherlands. Followed up by email several times with no response. Then when eventually when I did get a response, I was told they could not do anything as it had been more than 30 days. Could not make sense of that logic. Contacted PayPal who investigated and sent the full refund. Waste of time and effort.

We found The Cookware Store / Etrias to be really professional and helpful. Was concerned by other reviews here but we had no issues. It is clear from the website that they are based in the Netherlands and that despatch will not be immediate. But we received everything before the estimated date, no issues with delays or additional payments. And (always best test of any company), when there was a slight issue with the product, the level of service from Cookware Store was absolutely superb.
Thank you!

Fabulous service. Product arrived on time. Thank you.

Received 4 damaged products out of the order I placed - informed them of the breakages and sent pics to show the items were smashed in transit. Waited two days for a reply, to then get asked for multiple different photos (of the box, inside the box, side of the box, the packaging, the items broken, the label etc.) totally ridiculous. Still waiting on a refund, and now it’s been passed to a warranty department… been going on for days and days. I would avoid this company!

Ordered a bin twelve days ago. It was showing as being in the warehouse, ready for shipping from the start, and the status is still the same - ready to ship.

Their reply below doesn't even make sense. I specifically queried the status showing on my order, which said 'ready to despatch'. Then they told me by email that it was NOT ready to despatch! No attempt was made to advise me of any delay.

They claim below that I ordered two tea-towels, and one was out stock, but at the time I ordered, it was showing as being IN stock. (In addition, telling the internet what I ordered is a complete breach of data protection and my personal information) To compound it all, I received both of the tea-towels anyway, including the one they said was out of stock!

And now they say they're annoyed by my review! Wow. Bottom line is that if they'd correctly told me it was NOT in stock, I wouldn't have ordered. What a debacle.

Whilst the product is good, if expensive 1 part of the order was deemed "out of stock" 3 days before shipping. This now forces me to pay shipping twice... again expensive, if had know stock levels during the order process i might have changed the order.

Efficient online shop with good prices and a clear order system
Prompt despatch with excellent packing of fragile materials
A very positive experience all round and a very happy customer

Excellent service and high quality goods. Exceptionally good delivery service.

Excellent product, delivered on time. Some breakages in transit so 4 stars instead of five!

A COMPLETE SCAM. ONCE I PLACED ORDER AND TRIED TO CONTACT THEM, nothing but crickets!! Luckily my credit card company was able to cancel the charge.

Absolut disaster, incompetent team, ... I bought a product in a UK store for my daughter. 1. they did not warn me that the product price will be higher due to custom taxes and fees. 2. I paid 126 pounds for taxes and fees.3. UPS announced the arrival of the product ... 3. Suddenly another package was there heading in the opposite direction 4. Asking and asking and asking, ... finally they wrote to me that the shipment was canceled 5. The product was canceled without any legal base 6. Oh yes they refund me the money, but to get back 126 pounds from customs and shipment cost is not their problem, you are on your own. RUN AS FASTEST YOU CAN FROM THAT STORE, CAUSE YOU WILL BE ALONE IN CASE OF PROBLEMS. Order: ET104181098, UPS : 1ZV768Y36891207525 (which is steel delayed) and 1ZV768Y36890440515

Wonderful dish towels, very good price, fast delivery.

Ordered a chopping board, it arrived damaged and i was only offered 20% off which didn't reflect the damage.. I requested a replacement and that was 20 days ago. I have emailed 4 times and been held in a telephone que for 30 minutes. Not sure what to do next. AT this point I would ay do not use these guys