Import fees for deliveries in UK… not mentioned during ordering… lost time. Waiting for refund… it was a gift, big shame when they asked to pay to get the gift… Customer service answer generic message... Voir plus
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This company is in breach of UK tax law. For orders below £135 placed by an individual (and containing non-excise goods), VAT *must* be charged at the point of sale. Since they are non-compliant, the... Voir plus
Fantastic range of quality, stylish & well made kitchen utensils, cook ware, bbq accessories, etc.. In fact everything the cook, chef, postmaster, professional or just keen amateur could wish for is r... Voir plus
Ordered a kettle from them (Total cost under £135 - which means no import duty payable), delivery took 3 days so nice and quick and I'm very pleased with the kettle. There was a warning at the checko... Voir plus
2,7
Bas
168 avis
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N'a pas répondu aux avis négatifs
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The order was cancelled after we had…
The order was cancelled after we had received a shipment notification. No explanation was given. No chance to order anywhere else in time for Christmas.
25 décembre 2020
Avis spontané
Réponse de Cookwarestore
Dear A. Lockwood,
Thank you for your review. We are sorry to hear that your experience with Cookwarestore has not been positive so far. We have taken a look at your order and it seems our carrier has returned this parcel to us for unknown reasons. We are very sorry about this inconvenience and understand that this is very disappointing. Our sincere apologies for this.
The goods are still in stock, so if you still wish to receive these, you are able to order them again. If there is anything else we can do for you, please let us know.
Kind regards,
Etrias Customer Service
Excellent after order service - shame about their warehouse packing
Box badly packed so one glass arrived broken however the customer service was excellent and another box sent with no need to return the original 3. Son in law happy to have 3 glasses until the next package arrives.
24 décembre 2020
Avis spontané
Excellent customer service
I contacted customer services because the delivery company botched my order. Etrias was superb - I had an immediate personal response, not the usual bland acknowledgement, and a speedy resolution. My replacement order arrived without problem. I will have no hesitation in ordering from this company again. Their prices are good too!
24 décembre 2020
Avis spontané
Excellent company
Easy to order. Quality item. Helpful staff. Would use company again.
22 décembre 2020
Avis spontané
Great company and products
Website easy to use. Great products. Prompt delivery. Will use this site again.
22 décembre 2020
Avis spontané
Very good Costumer Service
Very good Costumer Service. Very professional, polite and quick responses. Delivered in time also!
22 décembre 2020
Avis spontané
2 out of 8 bowl arrived broken
2 out of 8 bowl arrived broken. I believe this is all to do with the delivering company. Etrias Store was very understanding and professional and send me straight away a new parcel. Excellent service!
16 décembre 2020
Avis spontané
Great value and fast delivery times
Great value and fast delivery times. Thank you very much for a pleasant online shopping experience.
10 décembre 2020
Avis spontané
Good product, good delivery
The website had some great offers and the delivery time was superb. Glasses were intact, very well wrapped. Product as described.
6 décembre 2020
Avis spontané
Fast delivery. Great product
Fast delivery. Just what I ordered and as expected. I have had one for nearly 40 years! This is for my daughter!! Fabulous price too!
4 décembre 2020
Avis spontané
Stylish
Stylish , excellent quality large white wine glasses. Long stem giving elegance . Quick delivery , well packaged. Will be ordering again
4 décembre 2020
Avis spontané
Worse customer service ever (Order ET101964360)
Worse customer service ever. They are not answering their phone anymore. Delivery is delayed for 2 weeks minimum without any prior notice. I do not recommend this company to anyone. Not professional at all. I have sent a request for a refund but they are not responding.
4 décembre 2020
Avis spontané
Réponse de Cookwarestore
Dear customer,
Thank you for your review of Cookwarestore. We are sorry to hear your experience with us has not been positive so far. Our apologies for this inconvenience and the delay that has occured with your order. Due to the ongoing global situation in regards to Covid-19, our suppliers have been experiencing some delays. We are very sorry that your order has been affected by this.
As we are experiencing some of the busiest times of the year, we cannot get to every customer on the phone as quickly as we would hope to do. Our apologies that you have had to wait to speak to one of our colleagues on the phone. We have now been able to cancel your order and your full refund is now on its way to you.
If there is anything else we can do for you, please let us know.
Kind regards,
Etrias Customer Service
Good, positive experience
Bought this for Christmas present for our daughter in law, who lives on a Scottish island. Had to pay a little extra, but the item arrived promptly and we were kept updated throughout the process. Would recommend this company.
1 décembre 2020
Avis spontané
WMF Multi Function Wok Arrived Promptly
It arrived super fast considering the Covit19 situation, extremely happy with the quality of the WMF wok, it's the cheapest on line.
30 novembre 2020
Avis spontané
Very positive experience all round
Very positive experience all round. Would definitely buy from them again.
26 novembre 2020
Avis spontané
Recommend this company very highly
26 novembre 2020
Avis spontané
Unimpressed so far!
Having given my home address - which was confirmed - and it matched the billing address - the expensive product was delivered to the wrong address! The website promised delivery on Monday 16th November - and the couriers changed that delivery to Thursday 19th November! I appreciate these are unusual times - however - delivering to the wrong address is very poor indeed. I needed this pan as a gift for a wedding present tomorrow! Totally unimpressed.
20 novembre 2020
Avis spontané
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