Import fees for deliveries in UK… not mentioned during ordering… lost time. Waiting for refund… it was a gift, big shame when they asked to pay to get the gift… Customer service answer generic message... Voir plus
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This company is in breach of UK tax law. For orders below £135 placed by an individual (and containing non-excise goods), VAT *must* be charged at the point of sale. Since they are non-compliant, the... Voir plus
Fantastic range of quality, stylish & well made kitchen utensils, cook ware, bbq accessories, etc.. In fact everything the cook, chef, postmaster, professional or just keen amateur could wish for is r... Voir plus
Ordered a kettle from them (Total cost under £135 - which means no import duty payable), delivery took 3 days so nice and quick and I'm very pleased with the kettle. There was a warning at the checko... Voir plus
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Very misleading website. Does not ship from UK.
Very misleading website. UK domain, UK customer services number. I thought I was buying from a UK seller. Does not ship from UK. Instead shipped from Holland. Very underhand. Still waiting for delivery. Shows up on tracking as dispatched but courier company have not received item after 3 days. Avoid this seller unless you don't mind waiting a long time for your item to arrive from Holland. Rubbish customer service response to complaint.
Great price & swift delivery
Great price for this item which was delivered very quickly
High quality retailer
I was really surprised by high quality standard of Etrias and their delivery system.
I received email when delivery was dispatched and another email confirming one hour time range of delivery.
Products came safely packed in branded Etrias box.
Great customer service
Great customer service, the representative responded promptly to my enquiries.
Pressure cooker arrived on time (UK).
Delivery time was too long
Product got here in excellent condition but it took AGES to arrive! That’s the only reason for my lower score. They said ‘x days to despatch’ which was true - but delivery was much much longer!
The website was easy to use
The website was easy and straightforward to use. The delivery was within the timescale quoted. Just a pleasant experience, really.
Excellent product and seller
Excellent product and seller, very safe reliable double-boxed packaging, super fast delivery, all very good. Highly recommended seller. The "Le Creuset" 31cm Signature oval casserole is exactly what I needed, and the price here was extremely attractive. The casserole is slightly heavy to handle, but it compensates for it in many other ways. I use it every week to cook chicken in the oven, in order to reduce spillovers. It is the perfect size for chicken, and it comes out crispy and tender in an hour. Many thanks
Excellent service.
Excellent service, Premium product,Best price, Prompt delivery.WHATS NOT TO LIKE..Keep it up I will certainly use your shop again and again.
Great value and style on the Cookware…
Great value and style on the Cookware website!
The ordering process was awesomely efficient!
Excellent customer service
Excellent customer service. I ordered an item on Wednesday, hoping it would arrive by Saturday for my husbands birthday. It actually arrived on Friday. Customer service were great, call answered quickly and dealt with my query.
Problem solved swiftly and with must…
Problem solved swiftly and with must professionalism. Many thanks.
Broken glass claim
The broken glass complaint was solved perfectly, great communication and customer service ... I can definitely recommend this store
Great customer service
I ordered a set of wine glasses which arrived promptly. Unfortunately one was broken. However, Etrias customer services were fantastic. It was easy to get through on the phone and they were very polite and apologetic. I needed to email them a photo of the broken glass and my email exchange with them was very straightforward, with very quick response time. A new glass arrived within days. I wouldn’t hesitate to order from them again.
Top class quality to make a pint taste better
From ordering to receiving my items everything was spot on. Thank you and I will be back.
Excellent service and best prices.
Very, very fast dispatch. Items arrived extremely well packaged. Price point unbeatable. I highly recommend this shop.
Clear prompt and efficient
Excellent price and quick delivery.
A few problems with ordering via paypal. My payment went through but was not showing on Etrias as paid. Had to make phone call to try and find out what was going on. The next day the payment had been refunded so had to repeat the order and payment process.
The item came super quickly and was a good price. Wish that there had been some packaging as it came in the retail box only and has a small dink in the back of the bin. I would order from this retailer again.
Cast iron pan from Cookwarestore
I found Cookwarestore/Etrias supplies the pan I wanted. From there on every part of the order was processed smoothly and efficiently. My new pan arrived quickly and in perfect order. Not the cheapest but fantastic quality item. Saving up for my next purchase!
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