Cookwarestore Avis 

168
•
TrustScore 2.5 sur 5

2,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Import fees for deliveries in UK… not mentioned during ordering… lost time. Waiting for refund… it was a gift, big shame when they asked to pay to get the gift… Customer service answer generic message... Voir plus

Noté 1 sur 5 étoiles

This company is in breach of UK tax law. For orders below £135 placed by an individual (and containing non-excise goods), VAT *must* be charged at the point of sale. Since they are non-compliant, the... Voir plus

Noté 5 sur 5 étoiles

Fantastic range of quality, stylish & well made kitchen utensils, cook ware, bbq accessories, etc.. In fact everything the cook, chef, postmaster, professional or just keen amateur could wish for is r... Voir plus

Noté 5 sur 5 étoiles

Ordered a kettle from them (Total cost under £135 - which means no import duty payable), delivery took 3 days so nice and quick and I'm very pleased with the kettle. There was a warning at the checko... Voir plus


Coordonnées de contact

2,7

Bas

TrustScore 2.5 sur 5

168 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,7

Tous les avis

(168)

16 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

100% satisfied

Fast, well packaged, DPD delivery and at one of the best prices I could find. I'm a happy customer and would have no hesitation about buying from Cookware store again.

12 juin 2020
Avis spontané
Noté 5 sur 5 étoiles

5 star!

Brilliant product at a cheaper price than I could find anywhere else, also arrived very quickly considering it came from the Netherlands (within 2 days)

Thanks!

4 juin 2020
Avis spontané
Noté 1 sur 5 étoiles

Poor!

Unfortunately, due probably to a poor delivery provider, I am unable to give a positive review of this item. To date I have still not received the item!!!!

Poor!!

3 juin 2020
Avis spontané
Logo de Cookwarestore

Réponse de Cookwarestore

Dear Bev,

Thank you for your review. We are very sorry to hear that your order has not been delivered and apologise for any inconvenience caused! I have had a look at your order for you and can see that the tracking indicates that the courier was unable to deliver the parcel; they have claimed the parcel was was refused. Consequently, they have arranged for the parcel to be returned to us.

We kindly ask that you contact us via our customer service email address (customerservice@etrias.co.uk) so that we can resolve the problem for you as soon as possible and find an appropriate solution. Once again, our sincere apologies for these unfortunate circumstances.

Kind regards,
Etrias Customer Service

Noté 5 sur 5 étoiles

Great products and customer service

I ordered a large cutting board from Etrias. After doing some research they had professional quality kitchen items that maybe other online shops didn't have. The price was very reasonable as well. There was very good customer service along the way. I had questions about the item and was answered promptly. There was an issue as during delivery my item was damaged, but the company responded the next day and the issue was resolved. I loved the cutting board. The quality was fantastic.

28 mai 2020
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Despite coming from the Netherlands to the UK delivery was fast, efficient and extremely well packaged. Could not have asked for more

20 mai 2020
Avis spontané
Noté 5 sur 5 étoiles

Birthday present with short deadline

When completing the purchase I was a little concerned as I was informed the item would be 3 to 5 days to pick. I contacted customer services, they responded immediately. I explained the item was for a birthday present 4 days later, it was posted and arrived on the Friday from the Netherlands in time for the weekend and the birthday. Brilliant service, kept me informed throughout. thanks

20 mai 2020
Avis spontané
Noté 5 sur 5 étoiles

Great experience

Great experience. One glad broken and they replied to my message within a few hours offering a replacement. Glasses great otherwise

18 mai 2020
Avis spontané
Noté 5 sur 5 étoiles

Needed some BBQ fuel for our Lotus…

Needed some BBQ fuel for our Lotus grill, our normal shop was closed due to the pandemic a quick search on the internet found for a great price. Quick delivery with notifications every step of the way. Now waiting for the sunshine to use it.

17 mai 2020
Avis spontané
Noté 5 sur 5 étoiles

Great customer service.

This purchase from start to finish was a great experience. The reply to emails were prompt, knowledgeable and helpful. Nothing was too much trouble and the continued service throughout was top class.
Great fluidity within the teams as the purchase, delivery process all went very smoothly.

12 mai 2020
Avis spontané

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