As a first time user of Coolcrutches, I was able to experience the full range of their customer service. A famiy business. Very professional, you become drawn into a feeling of pride and warmth wh... Voir plus
L'entreprise a répondu

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
As a first time user of Coolcrutches, I was able to experience the full range of their customer service. A famiy business. Very professional, you become drawn into a feeling of pride and warmth wh... Voir plus
L'entreprise a répondu
I ordered a pair of crutches from the company which are lovely and comfy to move with. Unfortunately there was a small issue but the aftercare was fantastic and I was dealt with with so much understan... Voir plus
L'entreprise a répondu
Fabulous crutches. Perfect 👌 miles better than the standard NHS crutches I was previously using. Lightweight, comfortable to grip and look super stylish ...as walking aids go!
L'entreprise a répondu
Ordered replacement ferrules, grips I also ordered the high performance reinforced ferrules. I was impressed with the design and how easy it made my walk down a country lane. Placed the order on... Voir plus
L'entreprise a répondu
Created with comfort and style in mind, Cool Crutches are solid, robust yet lightweight crutches. Each component has been carefully researched and sourced to create a high quality, durable crutch. With three adjustable points Cool Crutches are dedicated to keeping you as pain free, soft, supple and supported as possible whilst you walk. Cool Crutches has a wide range of colours, patterns and prints. There are many styles to choose from as well as the option to Design Your Own.
Maugersbury, GL541HR, Stow on the Wold, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Cool Crutches is an amazing company, their products have giving me so much confidence and I no longer feel embarrassed using a walking aid as a younger person. The quality is superb on both crutches and walking sticks and I love the different ferrule options.
I would highly recommend Cool Crutches if you need a walking aid, and you can feel good supporting a company that helps recycle old unwanted crutches, refurbs them and gets them to people in need.

Réponse de COOLCRUTCHES
Everything was great ,ordering , quick delivery ,I marked 1 star off because the labels on the sticks are really hard to come off and I can never get them completely off ,but this is the second set of walking sticks I have bought and will certainly buy again and would definitely recommend them

Réponse de COOLCRUTCHES
I started using my crutch in February this year sadly the stopper at the bottom is wearing away already and I've slipped with it a few times also when you have the crutch around your upper arm and lift that arm and then put it back down it pinches your clothing and for me with only one arm this has become a bit of an issue I have to take my arm fully out of the crutch then put it back in to un pinch my clothing. Before cool crutches I relied on NHS ones since 2015 and I only had to change the stoppers twice in that time its only been 2 months and the stopper on my cool crutch needs to be changed so pretty disappointed in that.
Plus sides the pattern i chose I love and the fact it doesn't make a noise is great but sadly I have to go back to my NHS crutch because its more reliable for me and I can't afford my crutch to slip resulting with me on the floor

Réponse de COOLCRUTCHES

Réponse de COOLCRUTCHES
I was impressed at how easy it was to declare vat relief, and not have to be refunded retrospectively. A wide range to choose from, and making crutches trendy looking. I also liked the fact the cuffs could be removed, if you’re wearing a bulky jacket. I also like the ergonomic handles, as I suffer with an inflammatory arthritis, so this helps. Very prompt delivery as well, receiving them the next day.

Réponse de COOLCRUTCHES
Quick and easy to order. Well packed and prompt delivery. Excellent all round.

Réponse de COOLCRUTCHES
From the time of ordering until completion every thing was explained and carried out x

Réponse de COOLCRUTCHES
Goods well packaged, tracked and delivered in timeline. Stick as expected and I love the little stick safe Will be saving for another stick soon

Réponse de COOLCRUTCHES
My experience with cool crutches has been great from browsing through to delivery.
I saw the advert on social media and also there was a really good offer on at the time.
I found what I was looking for quickly and ordered a pair of crutches, I also ordered stick safe and the torch. My order arrived next day and wow I am 100% happy with my order, the crutches are amazing, the colour I chose is amazing and the best part is that they are quite when walking with them. “No more tap tap” 😉 I had a problem fitting the torch so I sent an email asking for help and when I woke up the next morning the email had arrived, so fast. The email explained what I needed to do and I tried what I was told to do and hey presto the torch fitted perfectly. I would definitely recommend cool crutches to everyone that needs a little support to keep their independence.

Réponse de COOLCRUTCHES
Very happy with my new beautiful stick. It's very elegant. The handle is very comfortable and the stick is sturdy and good quality. The ferrule makes it silent and love that it comes with a carry bag. Great customer service. Highly recommended.

Réponse de COOLCRUTCHES
Walking aid wonder!
Love my new crutch,felt safe sturdy and stand out from the crowd
Love the pattern and the larger arm cuff for thicker coats,no more faffing about and nearly falling over trying too get the thick sleeve in
Now I feel like a ninja I can walk silent
Excellent service too

Réponse de COOLCRUTCHES
I have just purchased my second walking stick from Cool Crutches and I love it. It’s comfortable to use. I changed the ferrule on my first stick and had a problem with not fitting properly. I got in touch and the problem was resolved straight away abd really quickly. I cannot recommend Cool Crutches enough. Both my children have crutches too and they love them too so much better that hospital issues ones.

Réponse de COOLCRUTCHES
Initially a few blips which were sorted out ASAP Customer Service was Outstanding- Purchased Crutches once they are paid off I need a stick x

Réponse de COOLCRUTCHES
I’ve used crutches for 20 years and never been comfortable with them. Having got my Cool crutches I feel more confident with them and they are so much lighter and easier to use. I got the black leather ones and it’s the best thing I did. I want a second pair now.

Réponse de COOLCRUTCHES
I just wanted to say a massive thank you to Amelia and her mum for designing such wonderful crutches and sticks. Her family run business always comes up trumps. With their amazing products which are all worth every penny. I have used cheaper walking aids in the past until i found cool crutches. The cheaper ones don't match cool crutches. Cool crutches have style,comfort and reliability i wouldn't shop anywhere else. Also it's not just a like any other company I have used before. Amelia goes beyond not just as a supplier. She is so supportive on social media with advice and encouragement. Also the customer team are very helpful. I have many crutches in stunning designs and i buy the accessories to keep my crutches in top working order. Since finding cool crutches and using their products it has literally changed my life. I was depressed with my deteriorating health and mobility with losing my identity and love of life with how I feel about myself. I can now get around with comfort and confidence and look and feel fabulous once again. I wouldn't shop anywhere else. Thank you once again Amelia and your team for everything. Xxx

Réponse de COOLCRUTCHES
I have had several orders from Cool Crutches...the crutches after my initial accident, then a stick I use for best and a folding stick that I use everyday and love... lastly the new small light and the chunkier ferrules to upgrade my stick. I love all of them. Their sticks are very robust and of great quality. The handles/grip are really comfortable and padded. The new accessories light has been great over the winter and being able to change the ferrule for a chunkier one has meant I've been able to join in more walks on different surfaces in all weathers and felt safer where I live. The folding stick is really sturdy and higher quality than others I have used. I've always had great communication/advice and care. Orders were delivered fast and always correct. I cannot fault their service. Really happy customer and will defintely use them again.

Réponse de COOLCRUTCHES
Truly the most comfortable strong crutches I have used, I have three pairs all different, wide cuffs great for thick coats and super duper strong. Such amazing quality and always an extremely caring helpful support when needed 100% recommend

Réponse de COOLCRUTCHES
My cool crutches are amazing, cannot get over how comfortable the grip is compared to hospital ones. Very discreet in the simple black which is just
what I was after, couldn’t recommend them more highly to anyone and everyone. Definitely worth it and so pleased I got a pair!

Réponse de COOLCRUTCHES
Purchased my first pair over a year ago now. They are still going strong. No clicking like I used to get off the NHS ones . I've had them out in all weather's, I make sure I update the furrels which I buy from them as well. Customer service if needed has been fantastic and personal touch. I highly recommend to anyone needing crutches wether it's short or long term.

Réponse de COOLCRUTCHES
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.