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COOLCRUTCHES Avis 

530
TrustScore 4.5 sur 5

4,5

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Noté 5 sur 5 étoiles

As a first time user of Coolcrutches, I was able to experience the full range of their customer service. A famiy business. Very professional, you become drawn into a feeling of pride and warmth wh... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I ordered a pair of crutches from the company which are lovely and comfy to move with. Unfortunately there was a small issue but the aftercare was fantastic and I was dealt with with so much understan... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fabulous crutches. Perfect 👌 miles better than the standard NHS crutches I was previously using. Lightweight, comfortable to grip and look super stylish ...as walking aids go!

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ordered replacement ferrules, grips I also ordered the high performance reinforced ferrules. I was impressed with the design and how easy it made my walk down a country lane. Placed the order on... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur d'équipement de mobilité

Écrit par l'entreprise

Created with comfort and style in mind, Cool Crutches are solid, robust yet lightweight crutches. Each component has been carefully researched and sourced to create a high quality, durable crutch. With three adjustable points Cool Crutches are dedicated to keeping you as pain free, soft, supple and supported as possible whilst you walk. Cool Crutches has a wide range of colours, patterns and prints. There are many styles to choose from as well as the option to Design Your Own.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

530 avis

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 94 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,5

Tous les avis

(530)

147 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

This company is an absolute god sendnd

This company is an absolute god send their products and accessories are second to none, their customer service and communication is excellent It's just fantastic and no question is impossible for them to answer.

26 janvier 2026
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Réponse de COOLCRUTCHES

Thank you for this fantastic review, Michele! We really appreciate your kind words! x

Noté 5 sur 5 étoiles

Great crutches & very comfortable

Great crutches & very comfortable; I think my walking has improved due to their comfort I have pushed myself further

26 janvier 2026
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Réponse de COOLCRUTCHES

Hi Carole, thank you for you lovely review! It's so great to hear the benefits you're having from your new crutches. :)

Noté 1 sur 5 étoiles

Not made to last & untrustworthy company

While the product is attractive, it is not made to last. The ferrules do not ever last as long as they should and given the price point, you would hope they would be more effective. I found my stick slipping from under me within a few months. Also, this company promotes and collaborates with content creators pushing harmful misinformation on the disabled community. They cherry pick information to support a narrative without giving a well rounded picture with all of the facts. It is dangerous and I do not trust them.

13 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Gorgeous crutches

Arrived really quickly. Look fantastic and looking forward to using them

26 janvier 2026
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Réponse de COOLCRUTCHES

Thank you so much, Elizabeth - we're thrilled that you're happy with your new crutches! x

Noté 5 sur 5 étoiles

Smart design which draws admiring glances

When my orthopaedic consultant advised me to use a stick, I searched online to see what was available. I liked the range of colours and designs offered by Cool Crutches and decided a collapsible stick in stylish blue was the one for me. I liked the clever and bendy Stick Safe which allows me to stop the stick clattering to the ground by attaching it to a table or shelf. Mind you, it has to be wrapped tightly around the pole because one has slipped down and fallen off. Friends have admired the stick's style and clever design. I found the handle uncomfortable at first, but Cool Crutches quickly sorted me out by posting me a soft cover for the handle which fits very snugly.

12 janvier 2026
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Réponse de COOLCRUTCHES

Thank you for taking the time to write this review, Paul! It's very much appreciated and we're so pleased that we could help make the handle of your stick a bit more comfortable. :)

Noté 5 sur 5 étoiles

Beautiful stick

Beautiful stick
I love my new stick in beautiful colours. Bought the little light attachment and it is absolutely fabulous and easier to walk in dark places. The comfy grip is super. I must be honest, I am not a fan of the rubbery loop though, had preferred a woven one.
It’s easier to walk with the new stick, I only always had Third party sticks and they didn’t suit me.

15 janvier 2026
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Réponse de COOLCRUTCHES

Thank you so much for this wonderful review! We're so pleased that you're pleased with your lovely new stick. :) x

Noté 1 sur 5 étoiles

Clips not secure

Clips to adjust the length of the crutches keep popping out and are too dangerous for me to use in case I fall. Shame as they look great but I can’t risk using them.

25 janvier 2026
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Réponse de COOLCRUTCHES

Hi Caz,

Thank you so much for taking the time to write this review. We're incredibly sorry that there is an issue with the height adjustment clip on your crutches and would like to get things fixed for you ASAP. Please can you send us an email to hello@coolcrutches.com and we'll get this sorted.

Thanks very much x

Noté 5 sur 5 étoiles

Easy to buy

Easy to buy, delivered promptly!

29 décembre 2025
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Réponse de COOLCRUTCHES

Thank you so much for your review! :) x

Noté 5 sur 5 étoiles

Great friendly service as always

Great friendly service as always. I have recently started to use 2 crutches instead of one, so wanted another one to make a matching pair. It was very straightforward as a record from a few years back had been kept, so they knew exactly which design I had purchased previously. Thank you.

1 novembre 2025
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Réponse de COOLCRUTCHES

Hi Lisa, thank you so much for taking the time to write this wonderful review! We really appreciate it and are so pleased that your experience with us was nice and smooth. :) x

Noté 5 sur 5 étoiles

Good Quality

2nd time ordering from here. Different hand. Good quality, fast delivery.

29 décembre 2025
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Réponse de COOLCRUTCHES

Thank you very much for taking the time to share this review - it's very much appreciated! :) x

Noté 5 sur 5 étoiles

So much more comfortable if you have wrist pain

Was hesitant to buy a stick because of price. As soon as I started using my new stick I could see why these are not cheap. I am an osteoarthritis sufferer and have a lot of wrist and thumb pain, my new stick is so much more comfortable to use and the handle and cover help the pain massively. I’m still relatively young for using a stick and feel better about using my black magic stick the design is very me and I love the silent and sturdiness of the stick too. If anyone is debating are the sticks worth the extra cost , they 100% are.

30 décembre 2025
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Réponse de COOLCRUTCHES

Thank you so much for this wonderful review, Lou! We're chuffed that you're feeling the benefit from your new stick and hope it provides you with both comfort and style! x

Noté 5 sur 5 étoiles

quick service

very fast service, especially considering I ordered during the christmas/new year holidays.

29 décembre 2025
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Réponse de COOLCRUTCHES

Hi Jette, thank you for this lovely review - Happy New Year to you! x

Noté 5 sur 5 étoiles

Amazing experience buy from.

Very easy to order from and find what I was looking for on site.
Very good with updated on order status. Was easy to attach onto my crutches. Fast delivery. Each time I've ordered I've had the best experience and would tell people to shop here.
Couldn't of asked for more

29 décembre 2025
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Réponse de COOLCRUTCHES

Thank you so much, Courtney, we're so pleased that you've had a great experience shopping with us. :) x

Noté 5 sur 5 étoiles

Amazing

Amazing
I don’t know whether many people experience this. As a young looking 53 year old with fibromyalgia and a walking aid user, people see the stick and not me. You become an invisible person who walks really slowly and clicks as they go.
Well no more. I purchased a plain walking stick from cool crutches - I was still invisible but stopped clicking as I walked.
I was that impressed with my walking stick I decided to treat myself to the black ombré walking stick. This colour was only available to order as crutches, so I contacted customer services and one was made especially for me - how amazing I felt.
I took my bling walking stick on a 2 week cruise I had booked, using my plain black cool crutches walking stick in the day. In the evening my bling stick would come out. Suddenly people saw not just a walking stick, they were seeing the most gorgeous walking stick sparkling away.
People stated talking to me, complimenting me on how amazing my walking stick is. Asking if I had done it myself, I could say with pride that I got this from cool crutches. I was visible again and that made me feel like a normal human being again.
Following the cruise my mum took a shine to the bling walking stick and she walked away with my pride and joy. I was so happy as I knew she would experience becoming visible again and how special that would make her feel.
My intention was to replace however I had recently moved to a bungalow to enable me to get around easier and no more stairs. A lot of work needed to done and decided to wait until the decorating and jobs had been done before getting myself another bling walking stick.
My new stick arrived a couple of weeks ago and I am so happy with it.
I only have one thing to say to cool crutches, thank you, thank you for making an amazing product that does not click, thank you for making me visible again and increasing my self confidence.
Are you looking to treat yourself to one of the bling walking sticks? If you understand the impact of the clicking and/or you feel invisible then this walking stick will change your life.
As a 53 year old man I had expected to end up using a walking aid in a few decades. It has come a lot earlier than expected. I cannot praise Cool Crutches highly enough - go ahead and treat yourself how it will make you feel will be worth every single penny.

5 décembre 2025
Avis spontané
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Réponse de COOLCRUTCHES

Thank you so much for taking the time to share this wonderful review Jason - we're thrilled that both you and your mum are enjoying your fabulous diamanté sticks! x

Noté 5 sur 5 étoiles

These mobility aids will set you free.

I've had my cool crutches for some time now, and I have to say I'm SO happy with them. I've used canes, and walking sticks since 1986. My mom got me a used pair of hospital cuff crutches in 2010, and they helped, but were so heavy, not really meant for forever usage. A few years back I transitioned to Ergobaum, but they are also quite heavy.
I took a chance on CoolCrutches, because It's all about disabled folks, looking out for disabled folks. I got the extra large replacement cuffs, and extra feet for hiking (which I can actually do again) and I'm so chuffed.
They aren't cheap, I'm in America, I don't get any kind of health care discount, so I have to pay retail, but they Are worth it. I was able to go to a convention in my city, and didn't have to cut my days short because of fatigue.
I recommend them to anyone and everyone, and love that they are functional, light enough to move easily, and sturdy enough to support my full weight as needed.
Big love from one person who's life changed at 17, to all those who's life needs have changed whenever you are. These crutches are my stalwart companions through think and thin.
Now, if you were to market convertible ice crampon tips for winter, I'd give you more money.

7 décembre 2025
Avis spontané
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Réponse de COOLCRUTCHES

Thank you for such a fabulous review - it's very much appreciated! We're so pleased that you found us all the way from The States and are thrilled that our crutches are providing you with support, comfort and style. x

Noté 5 sur 5 étoiles

I was struggling really badly to walk…

I was struggling really badly to walk with my old cane, which I'd gotten from Amazon (recommended by my GP) - but this one is incredible, it's silent, looks incredible, has better height settings (as I am relatively short anyway), and even just feels so nice on my hand, so I'm not getting pressure problems and elbow pain now!

16 novembre 2025
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Réponse de COOLCRUTCHES

Thank you for taking the time to write this review Kayleigh - very much appreciated and we're so pleased that you're benefitting from your new stick! x

Noté 5 sur 5 étoiles

I bought green glitter crutches my green glitter crutches from…

I bought my green glitter crutches from cool crutches. The process was easy. Their prices were clear. Great choice of colours and accessories. They were delivered with in a few days with clear instructions on how to put them together, my crutches have handles that are formed specially for left and right hands. I ordered the cushion grips also ordered the foot grips as extra for ease on my hands the are wide and are comfortable to walk with . I have had great compliments about them .
They are shiny and I love them I don’t always use both if o am doing a lot of walking I need them. Highly recommend

10 décembre 2025
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Réponse de COOLCRUTCHES

Hi Amanda, we're chuffed that you're so pleased with your sparkly new crutches - thank you so much for your review! x

Noté 5 sur 5 étoiles

Very Comfortable

I have been using a cheap walking stick for over a year, at the end of a day my hand & elbow hurt. I have only been using the Cool Crutch for 2 days and already, I have less pain in my hand & elbow. It is also more stable than my previous one, and I love the bright pink colour.

8 décembre 2025
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Réponse de COOLCRUTCHES

Thank you very much for this brilliant review, Sue! We're so pleased that you're already feeling the benefit from your lovely pink new stick. :) x

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