Couldn’t do it on line - triesd the phone but the robot woman couldn’t understand the word yes , Then I waited 15 mins to get answered without any indication of how long the wait would be - really p... Voir plus
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Lisez les avis des autres
Elaine was totally brilliant on the phone. I am not confident about getting quotes online without talking to someone and she was so patient with all my queries and helping me to update my quote. All... Voir plus
My partner and I are now in the pensioner years and I have a health condition so I shopped around a bit for cruise travel insurance, Some companies wanted over 220 pound for a week which was ridicu... Voir plus
From the very beginning and never claimed before each call handler for Co-Op Pet Insurance made me feel relaxed and listen to me. They guided me through the process and reassured me of their support... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Compagnie d'assurance
- aussi dans
- Assurance auto
- Compagnie d'assurance animaux
- Compagnie d'assurance habitation
- Compagnie d'assurance vie
- Compagnie d'assurance voyage
À propos de Co-op Insurance
Écrit par l'entreprise
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Coordonnées de contact
Royaume-Uni
- coop.co.uk/insurance
4,4
Excellent
5 k avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Elaine was totally brilliant on the…
Elaine was totally brilliant on the phone.
I am not confident about getting quotes online without talking to someone and she was so patient with all my queries and helping me to update my quote.
All sorted now. Good price too. Very satisfied customer thankyou.
19 octobre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Very good but I would really like to…
Very good but I would really like to receive a hard copy of the policy if possible, please.
2 août 2026
Réponse de Co-op Insurance
Good afternoon, Mr Baldwin
Thank you for taking the time to leave us your review.
I am very happy to hear that the process to purchase your travel insurance was very good.
I have arranged for a set of document to be sent to you by post. The documents take between 5-7 working days to be received but we accept no liability for documents that are lost or delayed in the post. The system will also automatically send you a set of documents by email also.
I hope that you have a fantastic time on your travels and thank you for choosing Co-op for your travel insurance.
Kind regards
Karen
Co-op Insurance Team
Fast and efficient service
13 octobre 2026
Avis spontané
AVOID AT ALL COST!
May “26 and made a claim. Got a filthy curtesy car from the repairers and since then have had no communication from Coop. I made an enquiry about my claim back in June and was informed that investigations was ongoing. I again made contact today and have so far spent90 minutes being passed through various departments which requires me to answer security questions each time. Up to this point I have been on the phone for 90 minutes and they suddenly ended the call.
16 octobre 2026
Avis spontané
Réponse de Co-op Insurance
Good morning Angela
Thank you for sharing your feedback. We’re very sorry to hear about the problems you’ve had with your claim and apologise if you've had little communication regarding this. We understand how frustrating this must be, and we would like to look into this urgently. We have requested some details from you so that we can locate your file. Please respond to us with this information as this will allow us to locate your policy and ensure your concerns are referred to the appropriate team.
Kind regards
Aysha
I've been with COOP insurance for…
I've been with COOP insurance for years. They're very helpful to chat to and seem well priced
16 octobre 2026
Avis spontané
Efficient and compassionate
Though the website/claiming online is a bit clunky and could be improved we are very satisfied with the insurance and handling of ongoing claims which has been very efficient, timely and fuss-free. Cancellation due to the sad passing of our dog was handled smoothly and with compassion.
4 octobre 2026
Avis spontané
Réponse de Co-op Insurance
Good morning
We are sorry to hear of your sad loss.
Thank you for taking the time to leave us such a positive review!
Kind regards
Jemma
The Co-op Pet Team 🐾
Good costumes service 👍👍
14 octobre 2026
Avis spontané
Easy to fill in application & good price
Easy to fill in application and it’s easy to see what is covered for each option. Good to get a members discount. Good price
12 octobre 2026
Easy travel insurance with co-op
Easy to use website, able to get travel insurance quite quickly. Wasn’t the cheapest or the dearest.
12 octobre 2026
Explained everything about policy from…
Explained everything about policy from changing to different firm to what’s included in policy
13 octobre 2026
Avis spontané
Réponse de Co-op Insurance
Hi Brian
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for insuring with us.
Kind regards
Leanne
Co-op travel insurance - affordable without compromises
Accessed the co-op insurance platform from a comparison site. The webpage was easy to understand and where necessary, it was also intuitive.
11 octobre 2026
Easy to navigate and cheaper than most…
Easy to navigate and cheaper than most other providers.
10 octobre 2026
A good experience and website to navigate, choice of policy options, competitively priced. Will use again for future trips.
Found the Co-Op travel insurance site easy to navigate, all questions were easy to respond to and answer, choice of policy options, and reasonably priced . Very happy with over experience, and a very positive experience. Would recommend and definitely use again for future trips.
10 octobre 2026
I have been with the co op insurance …
I have been with the co op home insurance for over 40 years. It is still cheaper than other companies.
12 octobre 2026
Avis spontané
Réponse de Co-op Insurance
Hi Cleo
Thanks for taking the time to leave us a 5 star review! We're pleased to hear the price quoted was competitive. Thanks for your positive feedback.
Leanne
Scott was very efficient and explained…
Scott was very efficient and explained everything very well , made it a very pleasant experience
12 octobre 2026
Avis spontané
Réponse de Co-op Insurance
Hi Pat
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided by Scott.
Kind regards
Leanne
Very easy to use
9 octobre 2026
It was easy to get my insurance but one…
It was easy to get my insurance but one problem I couldn’t print my documents it just wouldn’t accept my password which is was right. I did phone up and spoke to a friendly man who is sending the documents out by post
1 octobre 2026
Réponse de Co-op Insurance
Good afternoon Louise,
Thank you for taking the time to share your feedback with us. I am sorry to hear that you experienced difficulties accessing your policy documents.
I have resent the documents to you, and they should arrive within the next 20 minutes. To open them, please use your postcode as the password, entered in lowercase and without any spaces.
In the meantime, provided you have your policy number and our 24-hour emergency assistance telephone number, you will have the key information required should you need support whilst travelling. Our team will be available to assist you whenever required.
I apologise for any inconvenience this may have caused. If there is anything further we can help you with, please do not hesitate to contact us again.
Kind regards,
Reece
Co-op Travel Insurance
We have been using the Coop travel for three years
We have been using the Coop travel insurance for a few years and can honestly say they are the most competitive especially good for us as elderly customers, The service team on the telephone are extremely helpful. I had a health problem which a lovely young man called Luke who assisted me to get insurance today as I was travelling in two days it was such a relief and I am so very grateful.
10 octobre 2026
Avis spontané
so easy and a great price
8 octobre 2026
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