Couldn’t do it on line - triesd the phone but the robot woman couldn’t understand the word yes , Then I waited 15 mins to get answered without any indication of how long the wait would be - really p... Voir plus
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Lisez les avis des autres
Elaine was totally brilliant on the phone. I am not confident about getting quotes online without talking to someone and she was so patient with all my queries and helping me to update my quote. All... Voir plus
My partner and I are now in the pensioner years and I have a health condition so I shopped around a bit for cruise travel insurance, Some companies wanted over 220 pound for a week which was ridicu... Voir plus
From the very beginning and never claimed before each call handler for Co-Op Pet Insurance made me feel relaxed and listen to me. They guided me through the process and reassured me of their support... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Compagnie d'assurance
- aussi dans
- Assurance auto
- Compagnie d'assurance animaux
- Compagnie d'assurance habitation
- Compagnie d'assurance vie
- Compagnie d'assurance voyage
À propos de Co-op Insurance
Écrit par l'entreprise
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Coordonnées de contact
Royaume-Uni
- coop.co.uk/insurance
4,4
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Quick and easy plus good value
8 octobre 2026
Great value easy to access the app,and…
Great value easy to access the app,and my experience is great
8 octobre 2026
Phone renewal for house and home…
Phone renewal for house and home insurance for online policy.
Phone answered promptly. Mohammed was calm and clear when going through policy details, especially explaining new credit providers for directdebit.
8 octobre 2026
Avis spontané
My partner and I are now in the…
My partner and I are now in the pensioner years and I have a health condition so I shopped around a bit for cruise travel insurance,
Some companies wanted over 220 pound for a week which was ridiculous, the coop beat about 6 different companies and it was a lot less than most of them and everything was done online in about 5-6 minutes so top marks coop, 2 happy customers and we got a small discount with coop card.
E Gorman
6 octobre 2026
Ease of use!
5 octobre 2026
I had to renew my policy over the as my…
I had to renew my policy over the as my card details had changed,everything was explained in detail and clearly,
7 octobre 2026
Avis spontané
Simplicity!
5 octobre 2026
HOME INSURANCE
Very easy to renew insurance policy on line,and very good price..
7 octobre 2026
Avis spontané
The Person on the phone was really…
The Person on the phone was really helpful and got a Discount on The Policy Really good Service
6 octobre 2026
Avis spontané
A very good website
A very good website. Was able to speak to someone to clarify a question. The policy price was good
4 octobre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
My parked car was hit by a speeding…
My parked car was hit by a speeding driver. I wasn't in the car. Car was a write off. The driver who hit my car was insured. Co-op passed me onto Marker Study as my underwriter. Terrible comms. I had to do all the work. Hours and hours of emails. Took months to get my money. Absolute nightmare. Wouldn't recommend.
19 février 2026
Avis spontané
Réponse de Co-op Insurance
Good afternoon Beverly
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re unhappy with the service provided, however we appreciate you bringing this to our attention. We’d like the opportunity to discuss your concerns further with you therefore I have passed your details across to the relevant team and someone will be in touch.
Kind regards
Aysha
In my experience I would recommend.
26 septembre 2026
From the very beginning and never…
From the very beginning and never claimed before each call handler for Co-Op Pet Insurance made me feel relaxed and listen to me. They guided me through the process and reassured me of their support throughout.
Each move and claim was updated by emails and text, informing me of each costing and how the process was moving along.
15 avril 2026
Réponse de Co-op Insurance
We are glad you enjoyed your experience with our pet insurance team during what can often be a stressful time. Knowing that our staff helped you feel at ease and kept you well-informed with regular updates throughout the entire process brings us great satisfaction. We appreciate you taking the time to share your positive feedback about our communication and support.
Kind regards
Jemma
The Co-op Pet Team 🐾
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