Coravana Avis 

346
•
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I’ve ordered a few pieces . They’re absolutely beautiful. I have a couple more things coming soon.. my only complaint is that my Venti drop cuff bracelet could be a little bit longer, but they don’t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I love every thing I ordered! The jewelry fit both evening and everyday looks. It instantly gives the look a luxurious vibe and even a regular tshirt becomes sparkling

L'entreprise a répondu

Noté 5 sur 5 étoiles

The jewellery is truly breathtaking. Exquisite diamonds radiate beauty and exude an air of elegance, sophistication, and luxury. I own two pieces: a bracelet and a necklace, both of which I... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Your jewelry is just exquisite each piece is beautifully made & you can tell how much love you put into each & every piece. I have bought several pieces & get so many compliments when wearing them. Th... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Bijouterie

Écrit par l'entreprise

Coravana was founded with one main mission- empowering women to treat themselves to everyday luxury, each piece we make is carefully designed & impeccably handmade, to be sold at an affordable price. When you buy a Coravana jewelry creation, you become part of the Coravana family, it is the beginning of a beautiful relationship that will grow for years.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

346 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,7

Tous les avis

(346)

25 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Stay Away

Stay Away - This Company is not customer service friendly - Transaction was Aug 26th, amount of the order was $115.20 and another order on Aug 27th, amount of the order $99.80. I received both orders on Sep 9th and inspected the quality of the merchandise. They guarantee the product for returns and I did not like the quality of the jewelry felt it was cheaply made with cheap metal clasps. I decided to mail it back for a full refund because of the quality. I mailed both purchases back on Sep 11th, 2 days after receiving them thru UPS spending $17.32 out of my pocket to make sure I got these back for a full refund. I've since been emailing customer service asking to please give me a date that they started processing the refund. They never gave me a straight answer stating, "As noted in our return policy, refunds will be executed once we receive it and takes up to 14 business days to process plus 7 days for refund to reflect on your account.". I then sent several more emails asking for the date they will process the refund and the same email message came across never telling me if they processed it or not. I sent another email asking to send me the date that the merchandise was processed for a refund, and this morning this is what was said - "Once the refund is processed. you will be notified/". I'm sorry but I was diligent in getting the merchandise returned promptly and paid money out of my pocket to do this. I expect the company to process the refund by the day after they received my package which should have been by Sep18th. It is now Sep 25th and they are just sitting on this without starting the refund process, not to mention there terrible customer service.

11 septembre 2024
Avis spontané
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Réponse de Coravana

Dear Melanie,
We're very sorry to hear the communication regarding your return did not meet your expectations, we can always do better and we always try to improve.

That being said, you gave us a 1-star score, which is the worst score possible, only because you weren't given a specific date the refund will be processed, even though we have a clear timeline on our website, which we showed you. We do not feel this score represents our brand at all, as you can see we have a 4.7 stars average.

Once you brought this to our attention our support team was extremely responsive to all your emails and did everything we could to help facilitate your request and speed up the process, eventually, you were fully refunded significantly faster than the normal timeline that is clearly stated on our website under the returns policy, and even though we apologized and asked, you still did not agree to change your score.

We believe that even if you had a bad experience, when a business makes a great effort to make things right, it means everything, and it's very unfortunate you do not see this and the damage a 1-star review can do to a small business like ours.

Noté 5 sur 5 étoiles

Caravana jewelry is so beautiful

Caravana jewelry is so beautiful. I ordered the necklace and bracelet in pink and get so many compliments. Of course my kids ask to borrow.

24 septembre 2024
Avis spontané
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Réponse de Coravana

So happy you love your new pieces, and the kids as well! Thank you for sharing:)

Noté 5 sur 5 étoiles

The bracelet is really beautiful

The bracelet is really beautiful, powerful, extraordinary .... nothing similar I have ever seen ...gorgeous.🥰

23 septembre 2024
Avis spontané
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Réponse de Coravana

Yes! So happy you love it, enjoy:)

Noté 5 sur 5 étoiles

Highly impressed with quality of…

Highly impressed with quality of jewelry…price is very reasonable…packaging was awesome …fast shipping & excellent communication

3 septembre 2024
Avis spontané
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Réponse de Coravana

Thank you so much for sharing Melinda! We hope to hear from you again soon:)

Noté 5 sur 5 étoiles

Beautiful

The products... are different... a little edgy... but also very feminine no matter that I have a taste for their larger pieces...

I have a number of leather based bracelets, necklaces etc from other makers... all good... but these take that to another level - and matching that with rings/earrings... purrfect!

6 septembre 2024
Avis spontané
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Réponse de Coravana

Dear Maria,
We're delighted to hear you're enjoying all your beautiful pieces, thank you so much for sharing!

Noté 5 sur 5 étoiles

My New Favorite Jewelry Line

The customer service at Coravana is excellent. They get right back to you and resolve any issues. The designs are especially unique and extremely eye catching.

19 août 2024
Avis spontané
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Réponse de Coravana

Thank you so much for the kind words! We're glad our team was able to assist you quickly, and we hope you're enjoying all your beautiful designs.

Noté 5 sur 5 étoiles

Love love Coravana

Each piece is well-made, unique and elegant. I’ve purchased quite a number and love each one of them. Never fails to get compliments from others.

16 août 2024
Avis spontané
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Réponse de Coravana

Thank you so much Joan! We hope to continue to be your choice when it comes to unique and elegant jewelry.

Noté 5 sur 5 étoiles

Service

First of all is service , first time I didn't know the way you sent the goods to me, you replied me at email very quickly. Second, the designs are very beautiful, I love them very much.

12 août 2024
Avis spontané
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Réponse de Coravana

Thank you so much Ching! We're very happy that you love all your Coravana pieces, and we hope to hear from you again soon:)

Noté 5 sur 5 étoiles

My bracelet and earrings purchase

I purchased the Coravana Stardust special edition bracelet in Olive and absolutely loved it ! I just had to buy earrings to match and loved them too !! I am hooked on these beautiful designs which are very affordable and so beautiful that people I did not know complimented on my jewelry, I highly recommend this well made beautiful jewelry .

7 août 2024
Avis spontané
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Réponse de Coravana

We're so happy to hear you're enjoying all your Coravana pieces! Thank you so much for sharing:)

Noté 4 sur 5 étoiles

Eye catching

Eye catching, unique and sparkly. That is how I would explain the designs. The first time I wore one of the bracelets I was stopped by a woman asking me where I got it from.

Also the wrap around design makes it easy to put on instead of fighting with a clasp.

The rings are a nice fit and comfortable as well. Gem colors are very beautiful

Job well done and I look forward to ordering from here again. Maybe I can get the entire collection 😀

15 juillet 2024
Avis spontané
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Réponse de Coravana

Dear Bonita,

We're very happy to hear you're enjoying all your new sparkling pieces! Thank you for sharing and for all the kind words, we highly appreciate it, and we hope to hear from you again soon:)

Noté 5 sur 5 étoiles

Flawless Beauty

The style in itself is like no other. The flexibility of wearing it with casual items as well as a beautiful touch to corporate attire is amazing. Colors are unique and elegant. I love the selections

28 juin 2024
Avis spontané
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Réponse de Coravana

Thank you for sharing dear Connie, Coravana's style is always unique & bright! Enjoy all your new pieces.

Noté 4 sur 5 étoiles

I love my Stardust bracelet

I love my Stardust bracelet; actually I love both of them. I liked my first one so much I ordered a second in another color. I love the look of so many rope layers and hanging bits, with the large stone. It is a unique design, well made, and goes with casual to classy! My only “con” is I wish the chain was a couple link loops longer. It’s made for smaller wrists… but it does give some over time & wear.

28 juin 2024
Avis spontané
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Réponse de Coravana

Hi Barbi!
We're so happy to hear you're enjoying your new bracelet, and hope you love the new color:) If needed, we can always make it longer for you, just let our support team know and they will take care of it!

Noté 5 sur 5 étoiles

Stardust Bracelets

I ordered two Stardust bracelets. They are beautiful as they are unique.
I liked the quality so much that I ordered five more items from your collection.
My only negative is that they take a long time to receive.

26 mai 2024
Avis spontané
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Réponse de Coravana

Hey Susan,
We're very glad to have you as a returning client, and it fuels our energy to know you like our different collection! Standard shipping to Canada can take some time, but you can always go for express which is much faster:)

Noté 5 sur 5 étoiles

The best company to deal with online

I have numerous pieces from them. They are beautifully made and the attention to detail is second to none. Delivery is prompt
After so many horrific experiences of buying on line, I can definitely say you can shop with absolute confidence. My favourite company to deal with
Keep up the good work Corovana.

16 mai 2024
Avis spontané
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Réponse de Coravana

Thank you for the kind review Jaine, we're grateful to have you as our client!

Noté 5 sur 5 étoiles

Lovely choker to complement the…

Lovely choker to complement the bracelet I bought earlier. Very good customer service.

2 juin 2024
Avis spontané
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Réponse de Coravana

They're the perfect match! Great to hear our team assisted you well, enjoy your beautiful new choker:)

Noté 5 sur 5 étoiles

Very pleased!

I have purchased three bracelets and couldn’t be happier with the quality. They are beautiful, and already receiving compliments. Actually looking at a potential fourth bracelet!

20 mai 2024
Avis spontané
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Réponse de Coravana

Hi Jacqueline,
Nothing makes us happier than reading your review, thank you so much, enjoy all your beautiful bracelets!

Noté 5 sur 5 étoiles

Absolutely amazing!

Absolutely amazing!! I can’t imagine any WOMEN not wanting to use them.

24 mai 2024
Avis spontané
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Réponse de Coravana

Dear Catarina,
Thank you for the kind words, we're lucky to have you as a client! Enjoy all your beautiful new jewelry pieces.

Noté 4 sur 5 étoiles

The bracelet is beautiful and I can’t…

The bracelet is beautiful and I can’t wait to wear it!
However, I have no idea how to put it on! Could someone please advise?

18 mai 2024
Avis spontané
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Réponse de Coravana

Hi Terry!
We're happy to hear you love your new bracelet. Please contact our customer support team and they will assist you right away: contact@coravana.com

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