Corona Energy Avis 

was talking with Tate, very responsive and helpful!

Spoke with Rahul Manroy adn he was very helpful and polite - made my experience speaking with Corona really enjoyable

I spoke with Nika today and everything was sorted on the phone call! Absolute 5star customer service! Thank you Nika

James is very helpful with quick response, thank you!

Very pleasant and helpful. Took to the trouble to help me out and double checked that all the new information (telephone number, manager name, email address, etc was all correct. Brilliant! (Name of assistant - Hodan).

very friends and profession customer service team member Fiwa .

Whenever I log onto my portal, it shows no information so I always have to submit meter readings some other way. I am often bounced around from chat to email, with emails sometimes bouncing back as I've laid it out in the wrong format and it takes ages. Today however, I opened a chat and Nika answered very quickly. She asked a few quick security questions and then just took the readings - nice and easy! Nika also raised a ticket about my portal not working. Thank you Nika!

Richi was very helpful
Thankyou

Not very trustful company. They will charge you over the amount you are due and scare you into paying them.

I am a relatively new customer and I was missing some paperwork and I also couldn't access invoices via the portal. Punit Patel sorted this out extremely quickly and efficiently for me and now all sorted! thank you!

I spoke with Khushi today and they we polite, friendly and very helpful. A great experience had this morning.
Thank you Khushi

As a person who doesn't use Live Chat very much, Mia who helped me today was very professional and understood what I needed and saw to it that it was sorted.
Very friendly, most helpful.
Thank you very much

Nika explained the issues I was not sure about, I have now rectified the issue that I contacted Corona Energy for.

Don’t ever get in a deemed contract with them £90 standing charge. Even when your not using any power

Utter SHARKS - do not believe a single good review They will bleed you dry and tell you they will put things right if you you send them your account details - but don't be fooled because they won't. How do people owning and operating this company sleep at night when most of their customers don't ?! Worst in the business, and by a long shot = gold medalists in ripping off businesses.

spoke to Nika via the chat box, all sorted, good service

I submitted readings yet Corona still estimate. They want to charge me to send someone to take the readings? Cannot wait until I can change to another supplier

Erika has been extremely helpful, and I noticed a significant improvement in the customer service experience once she became involved with my case. Prior to this, it was very difficult to get a response from Corona Energy. My queries went unanswered for an extended period despite repeated emails and phone calls, with most agents simply advising me to continue chasing via email.

While I would rate my overall experience before Erika's involvement as 0/5, I would rate Erika herself 5/5 for her responsiveness, professionalism, and willingness to take ownership of the issue and get it investigated.

The reason for my 4/5 rating rather than 5/5 is the poor experience leading up to this point. My meter removal and account closure have been ongoing since May 2026, which has been frustrating. However, Erika's support has restored some confidence that the matter will finally be resolved. Hopefully, the case will be closed soon.

Britney resolved my query in less than a day, very happy with the service received.