CorporateGift.com Avis 

121
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Absolutely awful customer service. Makes you wait 3 days to respond just to argue with you about the issue you present them. They provide no resolution and are abolutely terrible to communicate with.... Voir plus

Noté 5 sur 5 étoiles

Great selection and friendly team to work with. This is our third year buying our Holiday gifting with CorporateGift for our tenants, employees and investors. We have our own address book in our accou... Voir plus

Noté 3 sur 5 étoiles

When you order clothing from this CorporateGift.com, understand there are incorrect sizing issues that they do not hold themselves accountable. While their t-shirts sizes seem to be pretty on poi... Voir plus

Noté 5 sur 5 étoiles

The only site I know of that lets you send egifts if you only have clients’ email addresses. Found this option very helpful during the holiday season. We ran into some challenges with alcohol gifts... Voir plus

À propos de l'entreprise

  1. Fournisseur de cadeaux d'entreprise

Écrit par l'entreprise

The platform to manage ongoing gifting programs Shop, store, and set up everything once, then drive employee engagement in minutes. Designed for frequent gifters Our features make recurrent gifting as simple as clicking a button. We take care of the planning, sourcing, customizing, budgeting, storing, and logistics so you can focus on appreciation.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

121 avis

5 étoiles
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Aucun historique récent de demande d’avis

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N'a pas répondu aux avis négatifs

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3,7

Tous les avis

(121)

3 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great platform

Great platform
Excellent experience with customer service
I would recommend it to all my friends co-worker

28 décembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Great experience with Corporategift.com

I recently had the opportunity to use the corporategift.com gifting platform and I was extremely impressed with its functionality and ease of use.

One of the things I liked most about the platform is its user-friendly interface. It was very easy to navigate and find the products I was looking for. The website also had a wide selection of gifts to choose from, including options for all budgets.

Another nice feature is the ability to customize gifts with company branding, personal messages, and even the ability to upload a list of recipients with the option to send gifts individually or in bulk. This made the gifting process very efficient and saved me a lot of time.

Overall, I highly recommend this platform to any business looking to streamline their gifting process. It is a top-notch solution that will save you time and hassle while also impressing your clients.

8 décembre 2022
Avis spontané
Noté 5 sur 5 étoiles

I used corporategift.com for my holiday…

I used corporategift.com for my holiday gifting and I was extremely impressed with its ease of use.
We have used the eGift Collection feature, this allowed me to have my gift recipients choose their own gift and provide their shipping address, saving me a lot of time and hassle.
They also provide great customer service and support. I highly recommend.

21 décembre 2022
Avis spontané
Noté 1 sur 5 étoiles

More of a headache

Ordered gifts a few employees. They couldn't fulfill the order for one of them. They didn't even let me know, I had to reach out to them. I asked them just to let my employee pick a new gift, they said no. Not until the vendor they had the order with cancelled the order on their end. Its a long story, but either way my employee was not going to get the gift until weeks after it was ordered so I just canceled. The person behind the help chat could not do anything other than just tell me I have to wait. They still have not refunded the order. Even if they are waiting for money or confirmation back from their vendor, they should still refund me. The should not pass the problems they have with their vendors on to customers. Generally just a headache to deal with when this is supposed to save you time.

12 janvier 2023
Avis spontané
Logo de CorporateGift.com

Réponse de CorporateGift.com

Dear Zack,

Thank you for sharing your feedback. We are truly sorry for the challenges you experienced with your order during the holiday season of 2022. At that time, an unprecedented demand for our solution and services did indeed stretch our capabilities, affecting our usual standards of service.

Since then, we have taken significant steps to improve. We've revamped our workflows and processes to better handle peak times, which resulted in a much smoother experience during the recent 2023 holiday season. We encourage you and others to review the recent testimonials that reflect these improvements.

Regarding your specific concerns, we want to assure you that we've also refined our communication protocols and vendor relationships to prevent similar issues in the future. We understand the importance of timely updates and are committed to transparency with our customers.

Please accept our apologies for any inconvenience caused. Your experience has been instrumental in driving these positive changes.

Warm regards,
Asi Erenberg
CEO
CorporateGift.com

Noté 1 sur 5 étoiles

Would not recommend

More than half the orders never arrived, out of stock on the items that had already been delivered (found out AFTER paying) One order never arrived due to poor packaging where the bottle of alcohol broke. I have called four times, emailed and have no refund or resolution at this time and our company has been ordering from them for ten years however this business will discontinue after this bad experience.

5 décembre 2022
Avis spontané
Logo de CorporateGift.com

Réponse de CorporateGift.com

Dear Meg,

Firstly, thank you for taking the time to share your experience, and we sincerely apologize for the issues you encountered with your orders during the holiday season of 2022. Your loyalty means a great deal to us, and it's clear we fell short of the high standards you've come to expect from us.

We recognize that the unprecedented demand during that period significantly impacted inventory and delivery processes. Acknowledging this, we've since implemented substantial improvements in our workflows and operational procedures, particularly during peak times. The positive outcomes of these changes were evident during the smoother holiday season of 2023, and we encourage you to read the recent reviews that reflect these improvements.

At CorporateGift.com, we believe a company should be measured not only by its success but also by how it responds to feedback and adapts. We have taken your feedback seriously—learning from our mistakes and making necessary adjustments to ensure they are not repeated.

We value your business and would welcome the opportunity to regain your trust. Please feel free to reach out to me if you would like to discuss this matter further or if there is anything specific we can do to assist you.

Warm regards,

Asi Erenberg
CEO
CorporateGift.com

Noté 2 sur 5 étoiles

Gift was intended for me

Gift was intended for me, but was sent to the wrong address. FedEx offered no accountability or assistance, and CorporateGift wrote they'd look into it and then fell off the face of the planet despite repeat emails asking for an update. Bottom line - my friend and colleague sent me a gift that I never received, by no fault of mine or his, and corporate gift.com took no accountability and worse, promised to look into it and then then simply hoped I'd go away. If I received the gift, I might have had better things to say. But I didn't, and they didn't handle it well, so based on my experience I recommend you consider an alternative. Because things happen and what matters most with this service is that your recipients are taken care of.

UPDATE - I did eventually get the gift (yay). Gift was sent on 12/21; received on 1/13. Elevated from 1 to 2 stars. That may seem harsh, but standards should be high for service when a common issue develops like when FedEx fails to deliver to the right address. Process, accountability, and communication should be much better.

21 décembre 2022
Avis spontané
Logo de CorporateGift.com

Réponse de CorporateGift.com

Michael,

Thank you for sharing your experience, and I am truly sorry for the frustration and inconvenience you encountered with the delivery of your gift.

It is disheartening to hear that we did not meet the level of service we strive to provide, especially when it comes to making sure gifts reach their intended recipients correctly and promptly.

I understand that despite the ultimate delivery of your gift, the delay and initial misplacement significantly impacted your experience. We take full responsibility for our role in the communication breakdown and any lack of follow-up that occurred after you reached out for assistance.

At CorporateGift.com, we successfully deliver millions of gifts on time every year. While we are proud of our track record, we recognize that this does not change the disappointing experience you had. Each gift represents an important sentiment, and we are committed to handling every single one with the utmost care and precision.

Since your experience, we have been working diligently to enhance our processes and accountability, especially in how we handle shipping issues with our carrier partners.

We are also improving our customer service response to ensure that all concerns are addressed swiftly and thoroughly, and that our customers are never left feeling overlooked.

Your feedback is invaluable as it helps us better understand where we need to focus our improvement efforts. We are committed to ensuring that all gift recipients are cared for properly and that any issues that arise are resolved to their satisfaction.

Thank you again for your patience and for bringing this matter to our attention.

Warm regards,

Asi Erenberg
CEO, CorporateGift.com

Noté 5 sur 5 étoiles

Great customer service!

My employer offered us a gift of our choice through Corporate gifts and mine was stolen of my doorstep. I emailed them about my stolen package and they were able to help me get a replacement gift sent. They always responded quickly and were very friendly! Thank you for your help!

11 janvier 2021
Avis spontané
Noté 5 sur 5 étoiles

The only site I know of that lets you…

The only site I know of that lets you send egifts if you only have clients’ email addresses.
Found this option very helpful during the holiday season. We ran into some challenges with alcohol gifts shipping to states with restrictions and the site has local suppliers to fulfill these orders in many of these restricted states. Will use this service again.

5 janvier 2021
Avis spontané
Noté 5 sur 5 étoiles

The first product I ordered from…

The first product I ordered from CorporateGift.com required my company's logo. Omer, the Director of
Sales, personally reach out to confirmed my order because the logo file I originally uploaded was not going to print well. Omer proceeded to give me guidance and but made sure my concerns for delivery were met. The results of my ordered was awesome and all our gifts made it on time to it's desinations.

31 décembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Omer has been a pleasure to work with…

Omer has been a pleasure to work with during this crazy holiday season. He has a charm about him and so easy to work with. You can see he really cares from when the order is placed and until it is delivered. I will definitely use CorporateGift.com going forward. It has been a pleasure! Thank you again Omer for getting all of my orders out on a timely basis. Happy Holidays and a very healthy Happy New Year!

31 décembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Custom Gift Boxes

I ordered custom chocolate boxes with our company logo and they were more than I could have anticipated. Turnaround time was fast and efficient. No damage to the chocolate boxes during shipping. Everything is packed neatly and handled with care. I Highly recommend ! Will definitely be using their services again.

31 décembre 2020
Avis spontané
Noté 1 sur 5 étoiles

DON’T use corporategift.com!

DON’T! We ordered over 180 gifts and many of our employees never got the e-gift email. The ones that did their link didn’t work. But what’s worse is that many got the wrong gift.

Two of our employees that don’t drink alcohol due to their religious beliefs got alcohol baskets that they didn’t ordered.

Maya the CEO was not apologetic at all and I felt since they already got all our money they didn’t care much.

30 décembre 2020
Avis spontané
Logo de CorporateGift.com

Réponse de CorporateGift.com

Dear Carlos,
Thank you for your candid feedback. We sincerely apologize for the issues you and your employees faced with your order during the holidays of 2020.

It is clear from your experience that we did not meet the high standards we strive to uphold, and for that, we are truly sorry.

The holiday season of 2020 posed unique challenges, as the pandemic significantly increased the demand for our eGift solution. This feature, which allows users to choose from a variety of physical gifts to be shipped to a designated address, saw an unprecedented surge in usage due to the restricted opportunities for in-person gift-giving.

The sudden and dramatic increase in orders put a strain on our systems and processes as well as for our vendor partners, which contributed to the issues you experienced.

At CorporateGift.com, we believe a company should be measured not only by its success but also by how it responds to feedback and adapts. We have taken your feedback seriously—learning from our mistakes and making necessary adjustments to ensure they are not repeated.

I want to personally address your comments about the lack of empathy from our leadership. It's crucial to us that our clients feel valued and respected. We have taken steps to ensure that all our team members, including myself, are more responsive and sensitive to our clients' needs and concerns.

We have learned a great deal from the feedback we've received, including yours, and have implemented new workflows and processes to improve our service. These changes were evident in the more successful handling of orders during the recent holiday seasons, and we encourage you to read our latest reviews reflecting these improvements.

We value your business and are committed to making things right.

Warm regards,

Asi Erenberg
CEO,
CorporateGift.com

Noté 5 sur 5 étoiles

great!

We used this site to send egifts to our clients this year, which was helpful as we didn’t know all the home addresses. There were lots of options to choose from in their marketplace. One of the best customer service I have the pleasure to ask for assistance!

29 décembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Great selection and friendly team to…

Great selection and friendly team to work with. This is our third year buying our Holiday gifting with CorporateGift for our tenants, employees and investors. We have our own address book in our account which makes such a large order (over 1000 gifts) super easy. Thinking about starting using them next year for all of our gifting needs including promo products

24 décembre 2020
Avis spontané
Noté 5 sur 5 étoiles

very impressed!

I got to CorporateGifts through an E-gift that I received from my employer. On their website, I was given multiple options to choose from, which included not only explanations, but also pictures from different angles. After I made my decision, and confirmed my order, they kept in touch.They updated me as to the shipment status.
When the package arrived (just in time for the holidays), I was very impressed not only with the packaging, and the gift that chose, but that there was a personal note included.
The idea was my employer's, but the execution was CorporateGift's. Nicely done, and thank you.

23 décembre 2020
Avis spontané
Noté 1 sur 5 étoiles

Extremely unprofessional customer service, doesn't stand behind their offers

EDITED TO ADD: 3 months later, and I still haven't received my refund, despite many emails. I'm now handling this directly with paypal to get my money back. AVOID AT ALL COSTS

I placed an $825 order for my business to test this company out for my promotional materials. When I first went to the website, a big pop-up appeared offering 10% off my first order, so I put in my email address and got confirmation that my coupon was “on the way”.

However, the only email that came was a generic "welcome to corporategifts.com" email - no 10% off code. So I put my items in my shopping cart and then went to live chat and asked about the coupon there, but no one responded. So then I thought maybe it would be auto-applied at the time the order was placed, tying it into my email address.

I proceeded to placed my order, and it still didn't apply. So I sent an immediate email, explaining all of this and asking for it to be applied or for my order to be cancelled if they were unwilling to honor it. No response to my email, 5 days later.

Today I went back on live chat and explained the situation and all of my attempts to get this applied. The agent told they were unwilling to honor it/adjust my order after the fact, but they could send a coupon to use "next time". I told him I was not interested in that, and that they had failed to honor it by stating that it would be sent via email, and then not sending it (I got all their other emails, so this had nothing to do with just not receiving the coupon - it was just never sent), as well as failing to respond to my emails or chats that I had sent both before and after the order was placed.

Despite all of that, he was unwaivering. They would not honor the 10% in order to keep my $800 order and retain me as a customer. While disappointed – I accepted their position and asked for cancellation/refund and I would take my business elsewhere. But apparently he was done with the conversation at that point, and proceeded to leave the chat – before my refund was confirmed, and without any warning. Thinking maybe he just lost connection, I stuck around/reinitiated to try to get resolution. Every time the chat system would auto-rejoin him back into the chat – he would see that it was me and immediately leave - this happened 3 times. Eventually he realized that I wasn't going to leave without a confirmation of my cancellation/refund, to which he finally replied that he was emailing it, and without waiting for my response, left the chat again.

No "I'm sorry this didn't work out" or "Have a nice day" just exiting the chat out of irritation. It's the online chat version of being hung up on - over and over and over and over again. I was really disappointed that they didn't value my $800 order enough to extend a one-time refund to honor their 10% offer and try to retain new customer… but then to be essentially "hung up" on 4 times while asking for confirmation of my refund - that is what prompted me to leave this review. That was one of the most unprofessional experiences and appalling customer service encounters I’ve ever had.

8 décembre 2020
Avis spontané
Logo de CorporateGift.com

Réponse de CorporateGift.com

Dear Ashley,

Thank you for taking the time to provide your detailed feedback. I am deeply sorry for the frustration and inconvenience you experienced with your order during the holiday season of 2020.

Clearly, we did not live up to the high standards we set for ourselves, and I sincerely regret any disappointment caused.

The challenges of the pandemic during 2020 led to an overwhelming demand for our services. This unexpected surge affected our ability to manage orders effectively, which in turn impacted our internal systems and strained our partnerships with vendors. These pressures contributed to the service shortfalls you experienced.

I also want to address the issues regarding our customer service, as it's evident that we failed to provide the understanding and support you deserved. Ensuring that our clients feel valued is paramount, and it’s clear that we missed the mark. We have since made substantial improvements to our customer support framework to enhance responsiveness and empathy across all client interactions.

We've taken your feedback to heart, learning valuable lessons that have led to better processes and systems in place. The positive changes implemented have already shown results in subsequent holiday seasons, which can be seen in more recent reviews.

I understand that your refund has been handled through PayPal. Additionally, we have revamped our refund process to ensure it is more streamlined and transparent, minimizing the chance for such issues to recur in the future.

Thank you once again for your honesty. We are dedicated to improving and hope to earn back your trust.

Warmest regards,

Asi Erenberg
CEO,
CorporateGift.com

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