I've received gifts multiple times through CorporateGift at my company, and the experience has been great each time. I love the variety and choice of gifts available — there's always something great t... Voir plus
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Absolutely awful customer service. Makes you wait 3 days to respond just to argue with you about the issue you present them. They provide no resolution and are abolutely terrible to communicate with.... Voir plus
Great selection and friendly team to work with. This is our third year buying our Holiday gifting with CorporateGift for our tenants, employees and investors. We have our own address book in our accou... Voir plus
The only site I know of that lets you send egifts if you only have clients’ email addresses. Found this option very helpful during the holiday season. We ran into some challenges with alcohol gifts... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The platform to manage ongoing gifting programs Shop, store, and set up everything once, then drive employee engagement in minutes. Designed for frequent gifters Our features make recurrent gifting as simple as clicking a button. We take care of the planning, sourcing, customizing, budgeting, storing, and logistics so you can focus on appreciation.
Coordonnées de contact
4 Washington Street, 07670, Tenafly, Etats-Unis
- (646)-751-7075
- contact@corporategift.com
- corporategift.com
4,0
Bien
123 avis
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very impressed!
I got to CorporateGifts through an E-gift that I received from my employer. On their website, I was given multiple options to choose from, which included not only explanations, but also pictures from different angles. After I made my decision, and confirmed my order, they kept in touch.They updated me as to the shipment status.
When the package arrived (just in time for the holidays), I was very impressed not only with the packaging, and the gift that chose, but that there was a personal note included.
The idea was my employer's, but the execution was CorporateGift's. Nicely done, and thank you.
23 décembre 2020
Avis spontané
Extremely unprofessional customer service, doesn't stand behind their offers
EDITED TO ADD: 3 months later, and I still haven't received my refund, despite many emails. I'm now handling this directly with paypal to get my money back. AVOID AT ALL COSTS
I placed an $825 order for my business to test this company out for my promotional materials. When I first went to the website, a big pop-up appeared offering 10% off my first order, so I put in my email address and got confirmation that my coupon was “on the way”.
However, the only email that came was a generic "welcome to corporategifts.com" email - no 10% off code. So I put my items in my shopping cart and then went to live chat and asked about the coupon there, but no one responded. So then I thought maybe it would be auto-applied at the time the order was placed, tying it into my email address.
I proceeded to placed my order, and it still didn't apply. So I sent an immediate email, explaining all of this and asking for it to be applied or for my order to be cancelled if they were unwilling to honor it. No response to my email, 5 days later.
Today I went back on live chat and explained the situation and all of my attempts to get this applied. The agent told they were unwilling to honor it/adjust my order after the fact, but they could send a coupon to use "next time". I told him I was not interested in that, and that they had failed to honor it by stating that it would be sent via email, and then not sending it (I got all their other emails, so this had nothing to do with just not receiving the coupon - it was just never sent), as well as failing to respond to my emails or chats that I had sent both before and after the order was placed.
Despite all of that, he was unwaivering. They would not honor the 10% in order to keep my $800 order and retain me as a customer. While disappointed – I accepted their position and asked for cancellation/refund and I would take my business elsewhere. But apparently he was done with the conversation at that point, and proceeded to leave the chat – before my refund was confirmed, and without any warning. Thinking maybe he just lost connection, I stuck around/reinitiated to try to get resolution. Every time the chat system would auto-rejoin him back into the chat – he would see that it was me and immediately leave - this happened 3 times. Eventually he realized that I wasn't going to leave without a confirmation of my cancellation/refund, to which he finally replied that he was emailing it, and without waiting for my response, left the chat again.
No "I'm sorry this didn't work out" or "Have a nice day" just exiting the chat out of irritation. It's the online chat version of being hung up on - over and over and over and over again. I was really disappointed that they didn't value my $800 order enough to extend a one-time refund to honor their 10% offer and try to retain new customer… but then to be essentially "hung up" on 4 times while asking for confirmation of my refund - that is what prompted me to leave this review. That was one of the most unprofessional experiences and appalling customer service encounters I’ve ever had.
8 décembre 2020
Avis spontané
Réponse de CorporateGift.com
Dear Ashley,
Thank you for taking the time to provide your detailed feedback. I am deeply sorry for the frustration and inconvenience you experienced with your order during the holiday season of 2020.
Clearly, we did not live up to the high standards we set for ourselves, and I sincerely regret any disappointment caused.
The challenges of the pandemic during 2020 led to an overwhelming demand for our services. This unexpected surge affected our ability to manage orders effectively, which in turn impacted our internal systems and strained our partnerships with vendors. These pressures contributed to the service shortfalls you experienced.
I also want to address the issues regarding our customer service, as it's evident that we failed to provide the understanding and support you deserved. Ensuring that our clients feel valued is paramount, and it’s clear that we missed the mark. We have since made substantial improvements to our customer support framework to enhance responsiveness and empathy across all client interactions.
We've taken your feedback to heart, learning valuable lessons that have led to better processes and systems in place. The positive changes implemented have already shown results in subsequent holiday seasons, which can be seen in more recent reviews.
I understand that your refund has been handled through PayPal. Additionally, we have revamped our refund process to ensure it is more streamlined and transparent, minimizing the chance for such issues to recur in the future.
Thank you once again for your honesty. We are dedicated to improving and hope to earn back your trust.
Warmest regards,
Asi Erenberg
CEO,
CorporateGift.com
3 week later and my order has still not arrived
I ordered a gift from them to be delivered to a client in New York I tried to pay on 2 card which didn't go through, so they said they would send a purchase order via pay pal, we ended up with 2 pending payments on the cards, and they took the payment from pay pal send the item (after a week of chasing up) and the item was sent out and sent back to the depot because there was no signee(I understand this wasn't there fault) after a lot of back and forth and three hours of my time between chatrooms, phone calls and emails they said they would send it to a new address I gave them, now they are saying that there is no payment attached to the order number I've sent a screenshot of confirmation of payment and seem to be getting ghosted on email and no confirmation that the item has be resent,ive trying to get this sorted for 3 weeks now and just keep getting passed around. i never leave bad reviews usually but im at my wits end with this
2 décembre 2020
Avis spontané
Réponse de CorporateGift.com
Carolline,
I am truly sorry to hear about the challenges you have encountered with your order. It is disheartening to learn that we did not deliver the seamless service you expected and deserve, and I sincerely apologize for the inconvenience caused.
The holiday season of 2020 brought an unexpectedly high demand for our services, which significantly impacted our operational capabilities. This surge, coupled with the challenges of adapting to the ongoing pandemic, contributed to the difficulties you faced with payment processing and subsequent shipping issues.
Understanding the importance of timely and clear communication, especially when resolving such issues, we have made substantial improvements to our customer service operations. We have updated our payment systems to prevent similar problems in the future and have strengthened our logistics and customer support teams to provide more reliable and responsive service.
Recent reviews from our customers during the latest holiday season showcase the significant improvements we have made. These reflect our commitment to excellence and the effectiveness of the enhancements we've implemented based on valuable customer feedback like yours.
We are grateful for your feedback as it is essential for our continuous improvement. We value your business and hope to have the opportunity to demonstrate our commitment to excellence should you choose to use our services again.
Thank you for your understanding, and once again, I apologize for the frustration this has caused.
Warm regards,
Asi Erenberg
CEO,
CorporateGift.com
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