Cosmo (formerly ClassUp) Avis 129

TrustScore 4.5 sur 5

4,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 4 sur 5 étoiles

Cosmo has helped my child a lot, and has improved her school grades. She is learning how to write her own stories and how to comprehend stories.

Noté 5 sur 5 étoiles

My kids are enrolled in 3 classes, and all of their teachers are wonderful. They are very attentive to what the kids are doing and keep them engaged. Their sessions have proven to be very productive... Voir plus

Noté 5 sur 5 étoiles

ClassUp tutors make sure to teach in a way that makes sense to each kid, which has made a big difference in how my son and daughter understand their schoolwork. They have improved significantly in mat... Voir plus

Noté 5 sur 5 étoiles

As an adult ESL learner, I have been using the Cosmo App for about a year now and have completed nearly 40 classes. I am extremely satisfied with my progress and the high quality of instruction. The... Voir plus

À propos de l'entreprise

  1. Institution éducative

Écrit par l'entreprise

Cosmo provides AI-powered personalized learning for K-12 students. 1:1 Live Online Classes That Click. Real teachers + smart AI, always on your schedule.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

129 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 1 sur 5 étoiles

Horrible customer service

An introductory rep. impressively follows up with you to get you signed up. Once you're paid, they assign another rep to work with and my experience has been horrible, and with the company. No one to ever returns your call and still charged me for sessions and they can't find the tutor to fulfill the classes and they are nowhere to be contacted.

25 février 2024
Avis spontané
Logo de Cosmo (formerly ClassUp)

Réponse de Cosmo (formerly ClassUp)

Hi there! Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience and frustration you've experienced with our service. Your feedback is invaluable to us as we strive to improve our customer experience.
I assure you that we take complaints like yours very seriously, and I am personally looking into the issues you've raised. It is unacceptable that you have not received the level of service you deserve after signing up with us.
I will investigate the situation with the assigned representative and ensure that your concerns are addressed promptly. Additionally, I will personally oversee the search for a suitable tutor to fulfill your classes and ensure that you receive the sessions you've paid for. To ensure we can follow up with you for the updates of you case, would you mind providing your contact information? Thank you----- ClassUp Learning Partner Team

Noté 1 sur 5 étoiles

I have been trying to get a hold of…

I have been trying to get a hold of someone for over a week. No one answers phone

30 janvier 2024
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Réponse de Cosmo (formerly ClassUp)

Hi there! We are so sorry about your experience. It looks you and your Learning Partner missed each other's calls. We tried calling you back every time. For example, we had called you on Feb 5th and 6th. Please note that your Learning Partner's hours are typically Mondays to Fridays, 9am-6pm PST. You can also email us at learningpartners@classup.com.

Noté 1 sur 5 étoiles

I pay for two classes a week but they…

I pay for two classes a week but they don’t complete my daughter class and they want to collect another money from her daddy account, and disconnect us from the class very wicked act, I will not recommend anybody to class up,

7 janvier 2024
Logo de Cosmo (formerly ClassUp)

Réponse de Cosmo (formerly ClassUp)

Hi there! We are so sorry about your experience. You enrolled in a 48-week subscription, for which payment is charged every 4 weeks. You can schedule classes in the app with your remaining credits. We'd love to help clear up any misunderstandings!

Noté 5 sur 5 étoiles

Great Tutor

Chealse is a great tutor. She is truly involved in my learning progress and prepares in advance for the session to personalize the training according to my needs.

16 janvier 2024
Noté 5 sur 5 étoiles

ClassUp… I can’t thank you enough

ClassUp has been a game-changer for my kiddos. Ever since COVID, my son had been struggling with school. Well, now he’s at an A after 3 months of tutoring! The teachers are super smart with loads of experience. I like the weekly classes because they can be used for multiple subjects. We chose 2X a week for my son and saw soooo much progress (one for Math and another for English). Plus, they personally tailored the lessons to fit my kids’ learning styles!! I just purchased another plan for my daughter last month as well. She has some learning blocks because of her AHDH and dysgraphia and they were able to find a teacher certified to help with BOTH! Omg and scheduling is super flexible. We can squeeze in classes whenever we find a moment in our crazy schedule. Major props to ClassUp for making education a breeze for busy moms like me. And a BIGGGG thank you to my learning partner for helping me so much!! #MomApproved

29 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

ClassUp Awesome!!!

All I want to say is that the education service that ClassUp provides is very professional. From the educational consultant, to the teacher, the learning partner and all the fancy functions in the ClassUp App, I love them all!

10 janvier 2024
Noté 1 sur 5 étoiles

Tutor just never showed up

Tutor just never showed up. I always got charged. Still waiting for a refund. Don't waste your time or money

18 janvier 2024
Logo de Cosmo (formerly ClassUp)

Réponse de Cosmo (formerly ClassUp)

Hi there! Thank you for your feedback. We are sorry about your experience and we'd love to help resolve any issues. Our records show that you did not show up to any of your scheduled classes and we had tried calling you multiple times. Your Learning Partner will reach out to you again.

Noté 5 sur 5 étoiles

From Math Struggles to A+ Student: How ClassUp Transformed My Son's Learning Journey!

I came across ClassUp on Facebook and signed up for a free trial class. The team reached out to me pretty quickly to get a full picture of my 10-year-old son Leo's learning needs and hooked us up with a math teacher. During the trial, Leo was all ears for a solid 50 minutes, which blew me away. After the class, he told me he really dug the way the class was taught and the teacher's cool and funny style. Ever since, Leo's been taking two classes a week on ClassUp. Man, he's actually fallen for math and his math skills are finally getting better! I've got to give props to ClassUp – they've really turned things around for my kid Leo. And, just to add, their prices are super reasonable.

6 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Very poor customer service

Very poor customer service. It is about the money and charging cards for classes a child was not present.

9 janvier 2024
Avis spontané
Logo de Cosmo (formerly ClassUp)

Réponse de Cosmo (formerly ClassUp)

Hi there! Thank you for your feedback. We are sorry about your experience and we'd love to help resolve any issues. Could you please send an email to support@classup.com so we can reach out to you?

Noté 5 sur 5 étoiles

Fun & Interesting

My son enjoys every class with Sophia. She make it fun and interesting. She encourages my son to participate and now his school writing improves even how he tell and construct stories.

7 décembre 2023
Noté 1 sur 5 étoiles

Classup is a mess

Classup is a mess. They are just after your money. We didn't have a good experience with classup. I wish all they tell you during enrollment was true.

20 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Great teacher

Great teacher, Ms.kaley, very professional, my daughter loves her, her grades in school go up. I am very great full to find class up and Ms. Kaley.

3 décembre 2023
Noté 4 sur 5 étoiles

ClassUp Experience

The Tutoring company communicate information promptly. The Tutors are patient and attentive to the students progress and pace.

6 décembre 2023

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