Counselling Directory Avis 

558
TrustScore 4 sur 5

4,1

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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Easy to use, friendly support when needed and clear. I've heard good things about counselling directory so looking foward to seeing what yields from it, but so far, pleased with how easy it was to us... Voir plus

Noté 5 sur 5 étoiles

The Counselling Directory meet and often exceed my expectations every time I'm in touch. There is always someone who answers the phone and has useful suggestions to my questions - whether that be my p... Voir plus

Noté 3 sur 5 étoiles

I really want to be positive about my experience but unfortunately I havent. I started looking for therapists about a month ago, made sure to only contact those who have availability. Unless they cal... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I lost my wife to ‘lynch syndrome’four years ago and councelling was helpful but too short and late,so still suffering from loss and isolation as doctors failed to offer my wife treatment soon enough... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de santé mentale

Écrit par l'entreprise

Connecting you with therapists working online and across the UK. Part of the Happiful family.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

558 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,1

Tous les avis

(558)

3 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I would recommend

A very easy set up and the result is a clear and easy to read advert. The administrators are helpful and quick. I would recommend.

29 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Friendly

Friendly, helpful and effective service. The go to place to begin marketing your practice.

23 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Ease of build and quick responsive team…

Ease of build and quick responsive team made the application and verification process seamless. Very pleased with the speed of outcome and first query arrived. Thankyou for all the help.

12 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Lovely to be able to speak to a real person as well.

Hi, I would rate counselling directory up to a 4.8 when accessing as a counselling advertising their services. The admin team/especially Holly where very helpful and supportive. The only part I struggled/struggle with is there is having no spell check when editing. I did mention this and yes I was assured they would do all the spell checks, However as someone who is quite dyslexic I found that and some of the wording frustrating and difficult to understand. Hollie again was very helpful and it is important for me to be able to speak with someone in person and not having to do everything online as what we read/write is interpreted differently by everyone individually at different times.

16 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Really simple process

Really simple process. They are quick to respond to queries and extremely helpful when setting up or giving guidance. Very impressed so far.

10 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Helpful and accessible

Can get through on the phone to a real person who can answer your query with friendliness and patience.

2 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Really simple process

Really simple process. Reasonable price and they reach out immediately both by phone and email. Regular guidance and updates received. A great experience so far.

23 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Professional and Caring Staff

Sian was Professional and caring. She kept me updated on the joining process and I am very happy with my experience. I highly recommend Counselling Directory.

12 août 2024
Avis spontané
Noté 1 sur 5 étoiles

Lack of respinse

I have recently contacted 2 therapists. One I have not received a response from and the second advised she could not help me, providing no explanation.I have just emailed another therapist , but this will be the last if no suitable response is received.

6 août 2024
Avis spontané
Logo de Counselling Directory

Réponse de Counselling Directory

Dear Sharon,

Thank you for sharing this feedback with us - we're really sorry to hear about your recent experience with our service.

We'd like to apologise for the lack of response from one of our therapists. We know how frustrating it can be not to receive a reply.

Regarding the therapist who indicated they could not help, we understand how frustrating it can be not to receive an explanation. Our therapists aim to provide the best possible care and, sometimes, this means recognising when they are not the right fit for a client's needs. However, this perhaps could have been communicated more clearly with suggestions for next steps or alternative options.

We appreciate that you have reached out to another therapist and understand your hesitancy to continue if you do not receive a suitable response. However, we would really like to help you find the support you need. Please feel free to contact us at info@counselling-directory.org.uk or 0333 325 2500 so we can assist in matching you with a therapist who is well-suited to your needs.

Your feedback is invaluable in helping us improve our services. Thank you for giving us the opportunity to address your concerns.

Best wishes,
Becky

Noté 5 sur 5 étoiles

Excellent Customer Service

I recently signed up to Counselling Directory and I can’t fault the customer service that I received. The website itself is very easy to use and unlike other sites of this nature, I found you weren’t restricted by word counts. There are also some very useful hints on how to market yourself.

I'd like to say thank you to Holly for her great customer service especially! Highly recommended to all thinking of joining!

17 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

I have recently joined Counselling…

I have recently joined Counselling Directory and I am very happy I have received quite a few referrals for counselling within a relatively short period of time.
I would recommend this directory to other counsellors as it is proving for me to be a great value for money service.

12 juillet 2024
Avis spontané

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