Countythehomeimprovers Avis 

Just finished having 9 new windows and frames fitted by Simon & Liam. Extremely professional, polite and friendly. Just got on with the job, and resolved any potential issues as they came across them in an informative manner. Prompt and tidy. Can't fault them or the service from the admin team to be honest! Very happy and our house now looks transformed from old rotten wooden windows to modern, timber-look windows.

2 Exterior doors supplied and fitted. They were ready when County said would be and the fitters that turned up, Kevin & Mitch, just got on with the job with no fuss, and left the site clean and tidy. Excellent great quality doors and an excellent job.

The fitters have been exemplary - this review is for them ! The admin side and ordering has not been straight forward

Excellent company. Great professional fitters. Had a few teething problems but what shows a company apart is their ability to fix it and these guys were responsive. Delighted with our new doors. Lovely quality.

I am so pleased with my new Triple Glazed Evolution Flush windows from County. Not only is the product exceptional quality and looks fantastic, County's installation team Cody & Tyler were a credit to the company and went above and beyond to ensure I was a very satisfied customer! Thanks also to Phil who performed the survey and got everything spot on. Well done to the whole team, We are very happy customers and I'm sure will have some neighbours interested in doing the same!

Been waiting six months for a quote.

Update: seven months later, County the Home Improvers have provided a quote for ONE window (we requested replacement of all windows).

Had aluminium windows installed. Quality is brilliant and the service from start to finish has been fantastic from the first visit to the showroom, house visit, engineer and fitters. Jay and Ash were superb fitting the windows and it was a pleasure having them here and the windows look amazing, thanks very much

We are so pleased with our new windows and doors! The process was smooth running from the off, the fitters (Simon and Liam) were faultless. Polite, tidy and very accommodating of our hectic life style going on as usual around their work for 2 full days!
The work has been finished to and excellent standard and they left the house spotless when they were finished. Thanks guys!

Excellent service. Very helpful, polite, tidy, considerate. There is no aspect of the work or their approach to it that could have been improved.

Great experience from the initial meeting with Mark Faulkner through to the end of the project.
All involved were extremely knowledgeable and happy to offer advice without being pushy.
The 14 Evolution windows were expertly fitted by Lee, Jamie and Dominic without any mess and in only two and a half days. Far quicker than we had anticipated and without the need to redecorate the rooms.
We cannot fault the team and are delighted with the end result.

Installer of large window was polite, on time and spread dust sheets to keep the carpet clean.
He also cleaned up any dust after. Installation .
All very satisfactory .

Fitted date of installation to my needs. Took care in covering all areas they were walking on. Vacuumed up after they had finished, & left clean & tidy. All rubbish taken away. They checked another window that wasn’t sealing properly, & advised what was needed. Well done Liam & Ash as it was freezing today.

Great experience from start to finish and would recommend this company. We opted for Evolution windows to be in keeping with age of property. Ahmed was knowledgeable and helpful at the Sales stage and Ryan was very patient with me regarding getting exact dimensions right for the configuration of the transom drip bar and leading on the bays windows. When it came to installation Tyler and Cody were exceptional. It was a really tricky installation over several days but they dealt with it all calmly and great attention to detail. We are delighted with the finished product.

County - Scam - keep clear.
We found county through an online search. We spoke and they were extremely confident they could perform our bathroom upgrade and porch extension better than anyone else and that they are the best builders and fitters. They were more expensive than their competitors, but they were able to supply financing. We signed two contracts for a new entrance porch and bathroom, with the work to start and finish in July 2024. After 4 months all we have to show is a porch which was constructed, unbeknown to ourselves, without building regulations and not weather proofed and a basic shell of a bathroom with no toilets.
As the project got extended and Julie and Steve visited our home and claimed that the entrance porch was "pre-finished," even though nothing was actually completed, and the area was still filled with the workers' equipments.  Then, they needed money, Nicholas (CFO) and Steve came to our home to demand finance release for the entrance porch to help them continue, promising that all work would be completed in a few weeks. We made an additional agreement which Nicolas and Steve signed. We unwisely agreed to release the finance for work to be finished by the end of October. Once we released the funds, they stopped working on the porch. Then we were concerned that County were not using the correct building materials, but our concerns were ignored. so we contacted Stroma, the building regulator. Stroma wasn’t even informed by County that work had started and immediately cancelled their involvement in the building regulations. We were told to "trust" County, that they would sort out the building regulation but 3 months later they had still not contacted the local council and there is no update from County. Steve, Julie and Nicholas promised to finish the external wall and apply Mastic Seal to waterproof the Porch unit and bathroom, because there were gaps and holes between the house and the new porch and the roof area. Julie, 1 month later, said this will not happen until next summer due to "cold weather". After heavy storms in Nov 2024, water got inside the structure. I can't understand why they would not apply a temporary mastic seal for now and redo again later to keep the integrity of what they had just built. Only a portion of the entrance porch was self levelled, so tiling cannot occur as they also have to remove the old door. One of the Country workers also mentioned the new entrance door area had not been built correctly, leaving a large gap that lets in cold air. 

For the bathroom, we were also led to believe that building regulations would be applied for, due to the extensiveness of the structural changes, but we later found out that the building regulators had not been involved, during the Porch building regulation fiasco. We knew at this point that there was no oversight to the bathroom and we had to start becoming experts in building regulation ASAP. It was lucky we are fast learners: The electrician "accidentally" forgot that he had to install an extractor fan in one of the bathrooms, cover naked wiring with ducting going into the walls. He even tried to install emergency isolation switches in hard to access attic areas without telling us. The spotlights in the ceiling were installed with massive cracks in the plasterboard. The first attempt at plasterboarding was so bad my extended family gasped in horror when they saw it, as it looked as though it had been done by a child. We had to insist that it be taken down and started again with a new plasterer. The new plasterer did an excellent job, but was not interested in finishing the job and soon started turning up only 1-2 hours every other day and then finally stopped, saying that he needed to have a plumber to carry on the work, which County could not supply and work just stopped. We are still scratching our heads to figure out why County demanded that we have all of our bathroom supplies (toilet, shower, etc) on site from the beginning of September. Its now December and we still have a living room full of Bathroom supplies, that are now past their return date, no toilet and no shower
We are in a state of shock at just how awful this experience has been, the damage to our house and the hard earned money we have lost. We are currently talking to the finance company to see if we can get any portion of our money back.

The manager in the shop was very helpful and informative, without pressing. Communication was good and the installers were friendly and professional. I was impressed that, when a concealed electrical wire was nicked the installer called an electrician to fix it, rather than just taping it up. Our new front door has made a noticeable difference to the warmth of our house. This firm is excellent.

Great local company. Easy to deal with, strong processes so that no mistakes are made, polite and helpful.

Excellent service again and a quality product

Sales and administration of the sale excellent. Engineers Rob and Harry did a very professional job: careful, clean and provided good training.
Thank you we will be back!

Really good experience.

Jay and Ash who installed the doors and windows were first class!

Rob & Harry did an excellent job , so pleased with our lovely window . They arrived when they said they would and start to finish were so professional and knowledgeable . Thank you