Countythehomeimprovers Avis 

Re the purchase and fitting of a new front door - great workmanship and overall very professional service end-to-end

We had a uPVC back door fitted. It looks great, was reasonably priced and everything went well and as expected.

The contract was top replace just 2 windows. The windows, when they arrived were lovely, however the fitting turned into a nightmare. They had omitted to order the finishing trim leaving a large gap between the windows and the window appeture. After much tooting and froing, they got a local joinery shop to make the trim. It took months from the windows arriving on site and the job being finished. Their internal communications is diabolical and communication with customer non existent. I spent many hours on the phone trying to get the job finished. As mentioned in another review, the office assistants in both finance and operations are the only reason anything happens. Hats off to you two. Final tip, don't agree to the contract terms which require 90% of total price before they will fit the windows. As I said, a nightmare experience. However the actual windows from Timber Windows are excellent.

Great very good products with professional and timely fitting, would definitely use again and highly recommend.

Really pleased with our new front door, it transforms the house! The fitter Ryan, was very polite and did a great job!
Many thanks for a great service.

Perfect installation by Ryan, Rob & Harry. All completed in 1 day with a minimum of fuss and disruption👍😃 Absolutely excellent performance.

We’re very happy with our new doors and windows which have enhanced the look of our house. Fitters Robin and Billy did a great job with the installation. The work was completed very efficiently, finished nicely & everything was left clean and tidy.

Had 2 windows replaced, the new Evolution Double Glazing is such good quality, we couldn’t be happier with the appearance and functionality. They’ve made our house look so much better. The fitters Kevin and Mitch were also excellent. Very nice guys and extremely professional, quality of their work is outstanding. We’ll be ordering more windows soon. Highly recommend!

Clear communication ensured a stressless experience. Both representatives who visited, prior to the installation of my door, were professional and ensured I was well informed of product and process. The actual installation went without hitch and before leaving the installer patiently reviewed the operational features of my door and gave helpful, unhurried advice on how to maintain it.
A positive experience. I would be very happy to recommend County.

Work involved replacement of kitchen door and doorframe. Service received was of the highest standard from original survey to completion. Project communication was courteous and professional from start to finish. Recommended.

Great experience throughout from consultation to fitting and after care. The sales consultant made sensible suggestions to ensure that we made the very best of what we wanted. The plans were accurate and informative.
Fitters were lovely, polite and very helpful.

I have had dealings with this Company over a number of years. Most recently winter 2022/23. The quality of workmanship has been good and the staff have been polite and professional. I have already mentioned to them that keeping the customer closely informed of timescales etc is important. I am optimistic that this will have been noted. I can recommend this Company.

The quality, the workmanship and overall professionalism is extremely
high. I have no reservation in recommending Countythehomeimprovers!
Mr. F Ng

The product is first class as is the customer service. My window was installed without fuss and on the appointed day. The area was left tidy and all rubbish removed from the site.

We Recently had our windows and doors replaced by county. I just would like to say smooth the whole experience has been from start to finish, I would highly recommend the company. Ryan the fitter installed all our timber windows and our brand new front door. All of the team in the office was efficient and all the making good and little things that others forget were handle in a professional manner.

Absolutely useless company, the only person who was any good was the lady who rang to check up that appointments were kept, which they weren’t!
The first workman never showed up, twice! The boss came apologising for their ineptitude measured up, then never heard from them again.
Enormous time wasters, I do not recommend them at all.

Would give them zero stars if possible.

Initial sales process was relatively smooth including the initial sales visit and then the surveyor visit but then it all went down hill,

The installation date was delayed 3 times and the door was finally installed in early November, From the point of installation the door had 7 faults or issues which have taken close to 4 months to solve including missing parts, wonky fittings and incorrect glass.
The door also didnt close properly and had to have the door frame refitted as it was installed out of line.

At every point I had to chase for updates or for actions to be taken, appointments were missed and I only found out people weren't coming when it was 2 hours past the arrival time and I called the office.

A large number of our issues got escalated to the Finance Director and Operations Director who did not care at all, we had a 12 - 16 month old throughout this process and the constant appointments and missed appointments was a complete nightmare that they never took any consideration for.

I knew it was time to stop fighting on this when the Operations Director stood in front of me and said "you cant have perfection in life" as I explained my displeasure with a the two remaining issues.

Terrible company, poor ethics, atrocious admin, and terrible customer service.
AVOID!!

UPDATE - Company decides to argue the point on my review with their own inaccuracies,
The showroom visit was to see the door colour in person, not the type of door, we only had a brochure to go on from the visit of the salesperson and their description, no mention of the slam shut in the description or the name of the item,

Of course the concerns around the locking mechanism and the fit were raised post instillation rather at the point of the sale, the item was not installed in my house and showing the faults until it was installed. It seems bizarre to suggest I would see faults on a showroom door!!

Yes the company did respond eventually to the 7 different faults or issues I raised with you but this was over a 4 month period and involved a ridiculous amount of chasing on my part and yes the door is safe and secure but with issues with the product and the overall installation process I would not expect for the price paid, or at all to be honest,

It showing that they took 4 months to respond to this review!

Highlights in our extension build
8-10wk estimate, contract 75k. Now approach wk 20. Not finished.
Changed contract payment terms without explaining. Now paying 6k on completion and not on 12 month finance
Tried charging extra 7k for work already in contract.4 weeks of no work during complaint
Left unsecured and not watertight for weeks
Sewage leak for 3 weeks all over new floor. Finally fixed it, still leaked,
Finished felt roof yesterday, only to find water freely running down internal walls in multiple places in todays rain.
Lost large door glass, used wood panel. Property Unsecured for weeks. Door lock faulty so had to cancel holiday as property unsecured. Only now, 5 weeks on have they ordered new glass.
Trims missing
Every deadline missed.
I could go on but not enough characters left! 1 star is 2 to many in my view. Belong on rouge traders.

OK, I don't understand the other reviews about quality, I have been using County for many years, and never had quality problems.. that said, they seem to have changed their approach in recent years, and now treat customers like fools and cash cows...

So, I must have had 25 top of the range windows from them, top of the range bi-fold doors twice, building works involving steel supports, and numerous other things I can't remember. So here's the thing, they lost my kitchen work during my last renovation on price... I specc'd an almost identical kitchen (and I know what I am doing) with another firm who came out roughly 10k cheaper. I told County this and they immediately dropped their price to more or less match it. I told them that it was too late.. this annoyed me after all the money I had spent with them over the years... now, I just asked for a new window quote this year as a test, with more windows planned imminently... the salesman that I have not dealt with before tried to treat me like an idiot by using phrases like 'its a messy business replacing windows' (utter garbage, and I am happy to paste the email here if they deny this) and a price of 5k for 1 window!!!! this is for an identical window that I had installed from them 4 or 5 years previous for £1300 and the identical window quoted from elsewhere as £2k. So, enough is enough, by treating people like this you are losing my custom... you will no doubt only want customers that do not challenge your massively inflated prices - to help those customers I have written this review. Go out and get quotes for identical work from others before proceeding with County.

The installer arrived with parts of the trim missing and the wrong door handle, but carried on with the installation regardless. We were left with the cavity wall around the door frame exposed to the elements, as well as mismatched door handle and letterbox. The sales team also up-sold us to a higher quality paint finish but neglected to adivse us that the door threshold would not be painted to match our chosen colour.

It took over 6 weeks for County to correct their error, consistently blaming their suppliers for the issues. County were not forthcoming or apologetic about their mistake and had to be chased at every step of the way to get the correct trim and handle. I would never use this company again.